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December 2023 by Richard B.
Sales person was very inappropriate with my friend who is female. I would suggest avoiding this dealership.
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December 2023 by Kay G.
Shelly M. is awesome.......she always provides great service and an understanding ear
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November 2023 by Greg R.
I'm trying to reschedule my call for service for the 3rd time, no interest to help!!I had to call Toyota Corp office to call Cowboy Toyota and tell them things they can do to fix my car!!Come on this 2023 almost 2024, where is the effort?
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November 2023 by Adriana Vega
We’re very pleased with our new truck. We just went to see and compare the price, but we ended buying the truck because Language means a lot for us. Also, Luis was very nice and kind. He explained everything and every single detail. Honestly you need to go and meet Luis, he really will help you with your needs regarding your car, or truck of your dreams.
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November 2023 by Vicente Ibarra
I recently found myself in the market for a new vehicle. While browsing online, I stumbled upon something I liked. Despite having reservations about this particular dealership, I decided to pay them a visit.My initial encounter with the first sales consultant left much to be desired. He seemed disinterested, almost annoyed. Perhaps I didn’t fit his usual customer profile? It didn’t matter that I had previously purchased a car from this very location. Disappointingly, he informed me that the vehicle I was interested in was no longer available. He asked me what I was looking for and what my budget was. after informing him I was told I needed to go back to the drawing board and do some research.Undeterred I spoke to a second sales consultant. Luis displayed a more genuine interest in helping me and was more than willing to show me vehicles within my budget. His approach was refreshing, and I appreciated his efforts. Still, I left without making a purchase, opting to head home and conduct further research.In the end, I found my new car elsewhere. While the dealership experience was a mixed bag, Luis’s attentive assistance stood out. Perhaps a little consistency in service across the board would make all the difference.
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November 2023 by Kiharrah Johnson
The man who helped me was incredibly, helpful, informative, and kind. I'm usually nervous about going to the car dealership because you don't ever want to be taken advantage of financially, but today, even though I wasn't feeling well, it was one of the best experiences I've had at a car dealership. I was grateful to have him as the person who assisted me. Cowboy Toyota will for sure be the place I continue to come to for my cars service. Thank you!
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November 2023 by Monica Hernandez
I dreaded going to a dealership, but my experience was so pleasing and different, I will recommend others to visit Cowboy Toyota!!! I loved it and enjoyed every minute of it, it was easy, fast, and I was heard!!!
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November 2023 by joseph marcus macias
Roger Lopez called me & asked me if I would like a NEW car, I was very happy with my 21 Camry but I always wanted a NEW car..Mr Amando Medina JR and Roger worked tirelessly to get the numbers right...They went the extra mile in helping me, I felt really special knowing they really took it to heart to get me my dream car!! Thank you guys for truly making my dreams come true!!
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November 2023 by Zackary B.
God forbid they picked up the phone. Called, hold... 5 mins passed by and the picked up the phone just to say "please hold". Done purchasing Toyota. Done with these garbage dealerships all throughout Dallas.
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October 2023 by MaryGrace Anasco
Cowboy Toyota was amazing. We were impressed w our experience from A to Z. Chris Farmer is incredible. He really listened to all our wants and needs and delivered above and beyond. Armando Medina was so professional and worked diligently in meeting our financing needs. Will definitely refer and we will be clients for good.
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October 2023 by Luke “Frothwalker”
I had an amazing time and experience at Cowboy Toyota. Ivan Williams was a huge help and a super relaxed salesman. I am stoked with my new Tundra and couldn’t be more happy and I would 100% recommend paying Ivan Williams a visit.
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October 2023 by TRAM NGO
Highly recommend our salesman, Khanh Tran! After working with multiple dealerships in the area, Khanh was the only salesman that was willing to work with our price range. He was super transparent, reliable and responsive. He definitely worked extra hard to get us the right price after many others tried to slip in some bogus market adjustment for the new 2024 Grand Highlander. Put the deposit down on 10/2 and was told that the car would be delivered after 10/6 but it came 2 days ago. I brought this beauty home yesterday!!! I’m very happy with entire experience! This is how buying a car should be: simple!
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September 2023 by James Lawrence
Stopped in… looked ?at some Tacomas.. bought one… loved the experience. Everyone I dealt with was great, probably the most painless experience I’ve had buying a vehicle. I definitely recommend! ??
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September 2023 by Mckenzie Franklin
Antonio was wonderful from the very start. His customer service was excellent and he made me feel like my vehicle was in good hands and being very well taken care of. He was also very helpful in keeping the cost in my price range! I will definitely continue bringing my Toyota to this location from now on.
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September 2023 by Ian Klein
I had the pleasure of experiencing exceptional service at Cowboy Toyota's service department, and I couldn't be more impressed with their team, especially Antonio. My recent visit was prompted by a faulty ignition switch, and I was truly amazed by the level of professionalism and expertise displayed.From the moment I arrived, Antonio made sure I felt welcomed and understood the urgency of my situation. He listened attentively to my concerns and assured me that they would take care of the issue promptly. His dedication to ensuring customer satisfaction was evident throughout the entire process.The service department at Cowboy Toyota wasted no time diagnosing and resolving the problem with my ignition switch. Their technicians are undoubtedly skilled and well-trained. What impressed me even more was their transparency and willingness to explain the repair process to me in simple terms, ensuring that I felt informed and confident in their work.Not only did they fix the issue efficiently, but they also performed a thorough inspection of my vehicle to ensure everything else was in perfect condition. This level of attention to detail and commitment to safety is truly commendable.I left Cowboy Toyota's service department with a fully functional ignition switch and a newfound appreciation for their outstanding service. Antonio and the entire team went above and beyond to make sure my experience was top-notch. I can confidently say that I will be a loyal customer for years to come, thanks to their exceptional service and dedication to their customers. Cowboy Toyota's service department is a shining example of what every service center should strive to be. Thank you, Antonio, and the entire Cowboy Toyota team, for your outstanding service!
