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December 2023 by Scott Edward
I gotta know does Eric Pointer have any idea how terrible your customer service is these days? Just fyi I have come to realize my many many loans and years of service mean s absolutely nothing to you.
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November 2023 by Ike Turner
By for the worst customer service experience I’ve had at this location. The ginger hair manager is racist, rude and disrespectful. Straight up thieves.
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November 2023 by Greg H.
You can't talk to a human. All they have is a computer and won't allow you to ask any questions about information. Absolutely the worst.
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September 2023 by Jimmy H.
I was very pleased with the service I received from Alejandro Cornell. He was very personalable, knowledgeable and helpful and did it with a smile he is an asset to the company.
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August 2023 by Sean Mahoney
Worst banking experience ever. I had the pleasure of paying $10 a month for them to give my child's savings account to the state of Texas with no notification. Don't trust this bank to hold your money, they won't do it. They just leach fees and steal your wealth.Update:I got a call from the bank, and they continued to insist that I was notified, but offered no evidence that this was the case. I log on the web page all the time and the account just disappeared one day. I will be closing all of my accounts with them this week and I suggest you all do the same!1 more thing, they have been using unlicensed copies of Microsoft Windows on their ATMs. I expect more from a bank than to STEAL software.
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August 2023 by B Wyz
Love cutx. A++Great financial institution.Great service & good coffee.Staff friendly, professional.Credit Union of Texas loves their members.
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July 2023 by Ofelia Martinez
Great service by Alejandro Coronel…helpful with all my concerns.
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July 2023 by Greg Fisher
Reported a fraud transaction after I didn't get my portfolio on investment. The fraud department guy immediately put me on a ban from using my debt card. When I explained they didn't care.
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July 2023 by Linda Gonzales
I went into cutx on Hampton, Dallas, Tx. My experience with Alejandro was phenomenal. He helped me fill out paperwork to get a small personal loan. I went away happy. Thanks cutx and Alejandro.
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March 2023 by Llanos Hortelano García
I made an appointment online and was assigned to Evelyn Garcia, but when I got there I was informed that she longer worked at that branch, so I had to wait and that was exactly what I was trying to avoid, I was unhappy. But then Leticia Jaramillo worked with me, explained me that they had gone through many changes recently and that she would tell her boss about this. Leticia answered all my questions patiently and with a smile on her face. She also told me that she was learning and asked her boss about something she wasn’t sure about, and it made me feel that she was truly invested on helping me. I don’t know about the rest of the staff but Leticia is awesome, she should get a raise.
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January 2023 by WhoDatNation
I went in spoke with a teller idk his name but he was a black male lil afro I had questions about a pending transactions and why my funds not available in my checking they transfer from my savings he was rude had a attitude if the app updating that's not my problem when I know how much I should have in my account on top of that my balance says 0 and if I use my card it will be a negative balance he didn't try to resolve the issue or make me feel at ease not all are bad but he make me want to close my account and not have any dealings at all!!
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September 2022 by jer hall
Awful bank. I can’t tell if the staff is rude or if they are just stupid, maybe both. But I refuse to interact with these idiots and they definitely aren’t holding my money. Why I left: They don’t allow transactions over $2,500. Really weird to have someone tell me I can’t spend my own money. After I closed my account and went to another bank: I am getting letters from them saying that my account has a negative balance and it may hurt my credit. I’ve went in there twice and they still haven’t fixed the problem. These people are complete idiots.
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September 2022 by Wes Jenkins “BlueJ” 19
Service use to be much better I walked in and people acted as though I should
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July 2022 by Michelle J.
This Credit Union of Texas is located in Westcliff Shopping Plaza. I appreciate them so much for being open until 2pm on Saturday. On Saturdays I specialize in sleeping in just a bit so that's wonderful that they offer extended weekend hours. And every single staff member was so friendly to me from the moment I walked through the door. Thank you CUofTX!
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July 2022 by Trevor Jefferson
This review is about the corporate system. I am trying to speak with a teller. It keeps looping me back around. 1. Press to speak with teller, 2. Please enter member ID, 3. Enter pin. It doesn't recognize my old pin, because I no longer had a checking. If I did, I would have selected the debit card option. Machine then stages, pease hold while we connect your call. Then it simply repeat loops perpetually, never even putting me on hold for the representatives. The corporate office seems to be doing their best to avoid speaking to their clients.
