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March 2024 by Brittny Berry
I have a unit here and I'm rarely pleased with this place. I have a business and use it to house my inventory/ supplies. When I go, it's rare that someone is in the office so that I can use the dollies they keep there. The bathroom is on the second floor and stays locked, so you have to hope that someone is in the office to get the key to go back up to the second floor to use the restroom. I've gone many times and couldn't access my unit at all due to either power outages (understandable) or "building repairs"... that one made no sense or the gate being broken. I rent a climate controlled unit because I store photo booth equipment. Last summer Dallas got up to 115 degrees a lot. There were many times that I went to the storage and it was sweltering inside. Thermostat was on 80!!! I've written emails to customer service, never once heard back!
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February 2024 by Brittney Arthur
The Manager Glenn was very helpful upon my move in and answered any questions I had and also helped me find my unit and the most easiest way to get to it for in the future visits!Thanks so much for your services and conversation. He made sure that I was all set before leaving.
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January 2024 by Randy Cross
From start to finish it was all good and splendid. Started online and it was great there online with wonderful service and the hook up. Everything was just like the online version and when I arrived at the leasing office the gentleman named Gregory and he is some kind of wonderful, very professional and knowledgeable and showed me the ins and outs of the Storage unit and how to get around. It was a great experience and I need it so bad, because I had to get to work. Cube smart is the place you want and need to be.
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January 2024 by adrian lopez
people live there. gate is always broke. nobody ever answers. place is not very well maintenance.company has there stuff here.Houston hub is well maintenance and people there are always attentive and I'm from Dallas smh
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January 2024 by Colt Bell
Easy access. The manager Glenn was very helpful and always available.
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December 2023 by Menta Des
I am robbed too. My unit has been broken and nobody informed me immediately. I don't know when the unit was broken. My property is embezzled and I am so mad why noone notified me immediately. I will never recommend this unit as well as all Cubesmart public storage businesses in this local area. The employees working here are extremely annoying to work with.
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December 2023 by Rudy Cuevas
This company is a fraud. Don't use it .they lie too you from the beginning .prices are ridiculous.please do your research first. I'm very disappointed and angry they made me paid alot too open my storage unit. Twice .
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November 2023 by Robert Procyshyn
Without Glenn l would have had a hard time navigating around that place. Glenn does it all and he's good at it. I really don't know how he keeps up with everything but he's cool as a cucumber. I say thumbs up on Cube Smart.
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October 2023 by Mark Tredgold
Very easy to find available units online and reserve one. Nice people in the office too. Clean, secure, easy to access facility. Cheapest price I found too. Recommended.
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October 2023 by Christopher Moore
One word to describe Cube Smart is terrible, inconvenient & they need a major upgrade. Can’t access my online account to pay your storage, if you call 800 number customer service will transfer you many times or/and place you on hold for a long time constantly, ridiculous & inconvenience. If you need to adjust your account, you have to call the site manager or staff for everything! So what point of having a online account when you the customer can’t adjust your account? You have to call the storage site for everything! Ridiculous, inconvenient & need a major upgrade on everything since you have to call them for everything
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October 2023 by Chris Terry
I got very ill in the middle of moving and I could not have been treated any better. I am so grateful for the organization and service. A+
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October 2023 by Ukie Style
Works very well us.Convenient access with codes and through the phone app, clean space, great staff.
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August 2023 by Emmanuel Bravo
Very dissatisfied. Got a unit for 180/mo and after 4 mounts they want over 400/mo. Don’t waste your time here go ahead and use someone else so you don’t have to move your stuff so soon. First time I’ve seen a storage place not lock your rate for a year.Update: surprise surprise. They replied to the review but did zero investigation or follow up when I reached out per there request. Just ghosted us.
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August 2023 by baby girl
Do not rent here!!! They are breaking into units stealing your belongings and management is NOT even sending an email telling everyone to check your storage unit people are breaking in super simple task you would think, Doing nothing to secure their property. Then they have the nerve to go up on rent! Stay away if you have belongings you care about this place is not secure!
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August 2023 by Bill Dyer
The Facility was convenient, accessible, on-site staff was helpful, it was reasonably clean and maintained.
