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November 2023 by Paul Papazian
I received excellent service at west village cvs in Dallas. The pharmacist found pricing better than my insurance.
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November 2023 by E. R.
First and foremost, I was rudely refused access to the store restroom by a CVS manager at the Dallas- 3133 East Lemmon location. Thereafter, I completed my appointment with the location's Minute Clinic. Unlike the store manager, the Minute Clinic employee was kind enough to unlock the store restroom for me at the conclusion of my patient visit. It should be noted, the CVS manager shouted and hurled profanity at me when I inquired about them not allowing me entry into the restroom. Additionally, the manager was not wearing a name tag and refused to provide me with their name once I mentioned filing a formal complaint. This all occured Friday, November 10, 2023 at approximately 12:45p near the pharmacy; as many customers and pharmacy employees saw & heard the manager shouting and yelling profanity. The CVS Consumer Nondiscrimination policies are committed to never profiling or discriminating against people based on their identity, appearance, or any personal characteristic. Undoubtedly, the store manager's actions vehemently violate CVS Consumer Nondiscrimination policies.Furthermore, the store manager did not respect, nor promote my human rights as a patient and customer of CVS. All and all, the customer service of the store manager was excessively subpar. Moreover, there is reason to suspect a bit of bigoted racism and classism being displayed by the store manager. My hope is that the manager and store employees undergo cultural sensitivity training; I do not want anyone to lose their job. However, I do not want anyone to experience the level of disrespect and disregard I felt at the store; regardless of race, religion, gender, and/or perceived socioeconomic status. I fear that may be the case, if a store leader exhibits such poor and unprofessional behavior; it's only natural that the mentality be passed onto the manager's employees.
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October 2023 by R Mouton
Got to the drive through window literally at the last minute and was able to get my medicine without any problem and the clerk was very pleasant!
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September 2023 by Ella R.
They can't answer the phone to save their life. You'll be on hold for 10+ minutes and then they'll hang up on you. My insurance tried to call them and also couldn't get through. This has happened to me on several days and different times of day. Would not recommend
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July 2023 by Julie W.
I've used this pharmacy for over 9 years without any issues. I've read the reviews and they talk about calling or waiting in the drive thru, which I never do. Therefore no problems. I use the app or occasionally (rarely) the recorded line to order. The app tells you what's going on with your order. I have no issues picking up my order or even having it mailed for free. They are clearly busy here. Be kind to your pharmacist and staff.
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July 2023 by DanYelle R.
Romero & Alex were awesome! Alex seemed to be stocking, taking inventory, or changing price tiles. The store looked super clean, organized, & new! My 1st impression of Romero was that he's a humble, polite, hard worker. He took time to freshen the restroom, mop it, & make sure it was super clean & stocked. It was literally shiny & sparkling when I'd just so happened to stop by & inquire about a lady's room. I was not planning on making a purchase. However, I ended up buying several small items due to these gentlemens' customer service & beautifully maintained store! Really excited to try out my new Welly dog print bandages! I've been wanting these for awhile now!
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May 2023 by Phe Phe
Everyone who works the pharmacy seems like they are having a bad day. I guess they don’t teach customer service in Pharmacy school. They seem so short, and it’s always like your bothering them. Try a smile and a greeting, I promise it will make your day better and your customers happier
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May 2023 by Google user
Everyone who works the pharmacy seems like they are having a bad day. I guess they don’t teach customer service in Pharmacy school. They seem so short, and it’s always like your bothering them. Try a smile and a greeting, I promise it will make your day better and your customers happier
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April 2023 by Angella D.
Dom was so helpful!! He went out of way and called another CVS to take care of me.#DomDaBomb!
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April 2023 by Brad Heuiser
Clinic refused to see me even though there was nobody waiting. The medical staff member as literally sitting and doing nothing. I begged to be seen, but she refused with no compassion. I went to the next closest CVS clinic and they saw me, even though I couldn't get an appointment until much later in the day. Clearly it's possible to see a walk in since the other clinic did it.
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March 2023 by Danyelle Rogers
Extremely rude male answered the phone this morning around 9:20. He had an accent similar to that of an Asian male. I politely explained to him that I was calling regarding having my prescriptions transferred. I asked him for my prescription number. He told me to call another pharmacy \\u0026 give my name \\u0026 birthday. I told him I tried that but no answer constantly. So I needed my prescription number to simply make the transfer myself online. He yelled at me abruptly to do as he instructed. I inquired again for my prescription number. He facetiously said, “Hold on.”, \\u0026 hung up in my face. How on Earth is he doing anything with medicine OR customer service? He’s obviously lacking both up top in the head \\u0026 below. What a miserable excuse for a health care employee, man, \\u0026 human being, in general.
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February 2023 by Shannon E.
Pete was one of the most helpful store managers I have come across. There was an issue with my pickup order and the store not having the products due to a high theft rate. He packed my order quick when I just stopped in and it was not ready AND helped me find alternate products for the ones out of stock. More companies need workers like Pete
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February 2023 by Meme T.
Worst pharmacy on the planet‼ I've been on the phone for 90 minutes listening to ringing and being purposefully hung up on. Yes, you heard me right... After waiting to speak to someone for 45 minutes they picked the phone up and hung it up in my face. This has happened several times. In total I've been on the line for 2 hours to the point that my phones battery is now at 10%. I have missed the 10 o'clock news which is very upsetting. So done with this pharmacy. I will not even be picking up the prescription that they do have ready... Forget them! I will have another pharmacy pull it from them tomorrow and go pick it up from elsewhere and give them my money. Don't make the mistake of having surgery and putting this pharmacy down as the place where you pick up your Post-Op meds, you'll be sorry.
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February 2023 by David L.
I have been a pharmacist for 37 years and I know the pressures of being in a busy pharmacy, but NEVER have I treated customers the way these people do. Indeed, it seems to be all of the CVS stores in the Oak Lawn area. My insurance requires I use CVS only because I was a CVS pharmacist and use their insurance. I called about a month ago to this pharmacy and was placed on hold for 30 minutes! When they finally answered I asked why so long on the phone. "We are just busy," was the response. I asked them "if someone is at your counter, do you ignore them for 30 minutes? I am a customer also and as a pharmacist I will tell you, it's not good business." I received a sarcastic "tee-hee" in response.Tonight it happened again. On hold for 45 minutes. I finally gathered my things and went up there and told the pharmacist that "this call is me waiting 45 minutes for someone to answer." He responded by saying "I know, everyone is. We are just busy. I mean look at all of this." I was not moved and asked for my prescription. "Oh," they said. "We are out of stock. We haven't been able to get that drug for a month." I told them to just "forget it" and barely made it to the airport to catch my flight. I just hope I can get by without the medicine for a week, but the doctor can't send this prescription out of state. I did ask them who the district pharmacy manager is, but they wouldn't tell me. Pathetic.
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February 2023 by Juan Rivera
Pretty sure this pharmacy has their ringer off. They NEVER pick up.
