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April 2024 by Sweet P
This has to be the slowest CVS in the metroplex. The lines inside and out. They take forever to fill prescriptions and stuff is always out of stock
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October 2023 by Ernest Buehl
Unable to reach a human on the phone even after jumping through all of the automated hoops. The one star is for the company, not this specific location. Doubt my review will do anything, but it is a bit cathartic.
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August 2023 by Emilie Klingman
Good selection of over-the-counter meds. Pharmacy refused to fill my Rx and stated it was due to insurance denial (for a med I’ve been taking with no insurance problems ever). However, they never communicated this with me and then blamed me for not contacting them for this denial of which I was not made aware. And their last text said they were in the process of working on it and that they’d contact me. I worked it all out with my insurance, who said that I just need to call the pharmacy and have them run the Rx through again. So, I called multiple times but can’t get an answer. I asked to speak to a manager while I was still in the store, and of course the manager “is out.” This is a fertility med and can’t wait. Fertility patients need meds quickly, often with same-day or maybe a one-day notice, or it can cancel the whole cycle and waste thousands of dollars. I understand when there are blips in the process, but it’s unacceptable to not communicate this with the patient or their doctor. This pharmacy used to be good, but it’s been one thing after another like this with them the past year. I recommend a different location if you expect communication or need meds in a timely manner.
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August 2023 by Jazzy Dicopello
Today I went into pick up my prescription and I received a $4 off your next purchase coupon, after I paid for my prescription. So I decided to use it on a loaf of bread for $3.49. When I went to pay at the self checkout the coupon didn’t work because my total was less than $4. That’s when a super sweet employee named Jose, approached to help me. He went to get special keys to open up the machine to retrieve my coupon, so he could cancel my order and re-use the coupon. I got a cute little hair clip for .99 cents and that brought my total to $4.49 so the coupon could work! And it did! I know it doesn’t seem like much, but money is so tight right now. I was able to get a loaf of bread for .49 cents because of Jose’s help, going above and beyond to make sure my coupon worked. It’s very rare, unfortunately nowadays that you find good customer service. Jose is a shining example of what customer service should be like. He made such a big impact by helping me. That kind of compassion and helpfulness is so rare today. I also want to acknowledge the young lady in the pharmacy, who also went to great lengths to help me with my prescription. Unfortunately I didn’t catch her name, but she and Jose both deserve recognition and appreciation for their hard work and dedication. Thank you so much for everything! You are both amazing! ?
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August 2023 by l4dydu5k
Pharmacy does not answer. Automated message just says they are helping other customers and will not let you do anything. Front end said they would transfer me and I waited for over 10 minutes trying to speak to anyone, but eventually had to hang up.
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May 2023 by Francisco G.
Emergencies are inevitable and this location was the closest to us to stop and pick up some quick supplies and get back on the road. Finding and purchasing our supplies was smooth, but it was very irritating after giving your business to this place and not being able to use the restroom. Every other location I've been to does not have this policy and the male employee who I asked to use the restroom was ignorant about my situation. Very frustrating and do not recommend this CVS!
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April 2023 by Wendy Holguin
Worst experience ever !!!! I go to drop off my daughter medicine which was urgent she has asthma !!! And the lady told me she doesn't have it but she can transfer to the other location . Just I have to wait one hour. We'll ok but at hour to go to the other location them don't haven't because this lady doesn't do the transfer and I have to wait another hour to get it !!!! Ridiculous and unprofessional I don't go back no more to any cvs anymore bc this one is no the only bad experience with them.
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March 2023 by Kenneth Goins II (Proper Respect)
Drive thru was quick although he promised a call/text when prescriptions were done(about 2hrs). I called 4hrs later and automated system said they were ready. First time prescription and not offered a consultation and the big girl seemed to smile when she asked for my number. I said "...the drive thru guy already confirmed it and you didn't use it to tell me my meds were ready. So no I don't want to give you my number." Another example of laziness and mediocrity. Two obese interactions, one in a wig the other with dreads.
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October 2022 by The One And Only One
The new pharmacist/ PIC (Jul. 2022) is really nice and willing to go more in helping patients with prescription as need. Pharmacy tech is great customer service as well. Thank you and keep up the great work!
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October 2022 by Bell SB
Store Associate and Team Lead was kind and patience. I had a bad experience at checkout with my $10 ExtraBucks Reward. I purchased a gift card to receive a the promotion at STORE #7715 but the store associate apparently used her rewards card and not my phone number which caused the system at STORE #7440 to reject it. Although I had my full paper receipt showing my purchase + the EBR still attached! I’m highly dissatisfied that I was not allowed to use my $10EBR before it expired! Be careful of this fraudulent promotions!!!
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September 2022 by Taina Joseph
Segun at the pharmacy really went above and beyond to help me out and I didn’t have to deal with the dreaded side effects of not taking your birth control. Lol idk if that’s tmi but all in all, Segun is awesome!
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June 2022 by Deanne Farlow
I love my CVS. The ladies that work during the day and the gentlemen that cover the night shift are always helpful and super nice. I always feel safe if I have to visit late at night. And the store is so clean. I'm glad I have such a great neighborhood CVS
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April 2022 by Achilles M.
The whole pharmacy department is lazy, rude, unorganized and miserable. They have one or two good workers that are okay to say the least.
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April 2022 by Jonathan Bruyn
Everyone is very friendly and helpful. Very clean. I got my pictures printed out. Got them printed out on the same day. I had some trouble with the photo machine, but the manager was calm and figured it out.
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December 2021 by Dumplïng San
The young boy who works at the register made me feel very uncomfortable when I go this CVS to buy personal products,he was very judgmental about it ,he shared his opinion to me (opinions that i didn’t ask for) about what I was buying. He was saying stuff like and i quote“i don’t need these stuff , i go to church ….i’m a man of God” ….avoid this CVS …Worst customer service ever???