CVS

Most Recent Comments

• January 2024 by D. Moose
  Like so many other places after the pandemic it depends on who you get when you go. Some of the staff here are clearly DHes and others are not qualified to clean toilets, but most are friendly and want to help. Your mileage may vary.The location is convenient. It's better than the Walgreen's across the street. Most of the time the bums that sleep against the wall of the building stay outside.Avoid the drive up window lines and try to visit outside of peak hours because the pharmacy gets very busy. Always check your Rx and refills before you leave. Some staff here cannot count or see colors, so your cholesterol meds might be gummy vitamins.
• January 2024 by AAA aa
  I have been coming to this location for years.. and this review is a long time coming.. everytime I walk in I’m greeted with big smiles.. they all know me and know that I’m coming to buy my weekly candy stash.. even though I am a regular customer there isn’t anything that will not do to help me … I ALWAYS walk out happy and with an extra pep in my step. It’s hard to find good customer service these days and CVS you are very lucky to have these members on your team!! Kudos to Arlina, Alex, Jay, Sharese, Stephanie and everyone who works at this location. Thank you for always helping me..
• January 2024 by Maria Johnson
  LEIGH The African-American girl was extremely unprofessional, rude, and have no knowledge of a customer service. She should proceed another feel another profession.
• December 2023 by Rosalie Sanchez
  Called to see if they had an item and right away hazel the girl I was dealing with said they did not have that item. She did not even check and lied on the phone saying somebody called earlier asking for the same thing. I went up to the store anyway to check for myself and there were 6 of the items I was asking for. The people that work there are LAZY and there is no customer service what so ever. Hazel tried to cover lie by saying she looked in the wrong area of the store when she did not even check she was so surprised when she saw I had the item in my hand. It’s a shame that a business has LAZY people that are just there to collect a paycheck and not actually work.
• November 2023 by Stephanie
  The pharmacist is rude and hung up on me to avoid answering my question. I had to call back and her little buddy who answered the call kept making excuses for her unprofessionalism and also hung up on me. I said I have to speak to her and she said she would put me on hold “for a minute “ or call back 4p or 4:30p when she’s not available.
• September 2023 by Diana Maturino
  Agreed that the customer service at this pharmacy is horrible. Not friendly when greeting, bad communication, etc. very disappointed. I had to go to the Walgreens across the street to be taken care of and when Walgreens called them to verify the prescriptions that were sent they never answered. My doctor had to call to speak to Walgreens to get me taken care of. Person who took care of me at CVS was Carlos, not Impressed. If you live in the area and need prescriptions go to Walgreens on McKinney and Lemmon, way better customer service.
• July 2023 by Danyelle Rogers
  Romero ?& Alex ?were awesome! Alex seemed to be stocking, taking inventory, or changing price tiles. The store looked super clean, organized, & new! My 1st impression of Romero was that he's a humble, polite, hard worker. He took time to freshen the restroom, mop it, & make sure it was super clean & stocked. It was literally shiny ✨& sparkling when I'd just so happened to stop by & inquire about a lady's room.I was not planning on making a purchase. However, I ended up buying several small items due to these gentlemens' customer service & beautifully maintained store! ?Really excited to try out my new Welly dog print bandages! I've been wanting these for awhile now!?
• July 2023 by Alanna Catherine
  I wish I didn't have to write this review, but under no circumstances should anyone ever have their medications filled at this pharmacy. Called them today regarding one of my prescriptions. The tech who initially answered the phone was very nice, but the pharmacist could not have been more rude, condescending, and unhelpful. I take an uncommon cardiac medication that does not have a generic version at this time. When it was initially filled by this location, for some reason I was given a 15-day supply instead of a 30-day supply, so I was going to run out much earlier than I should have. I notified my doctor and they sent in a 90-day refill 4 days ago. When I called yesterday to ask when this rx would be ready, I was told it would be ready at 2pm today. Called again today and was transferred to the pharmacist, who said the rx would not be delivered to their store until Monday (3 days from now). When I asked who would have told me it would be ready by 2pm, he said verbatim "Well how should I know who told you that?". His excuse for why someone may have told me that was "well we have a lot of new techs so it was probably one of them", even though I'm reasonably certain that I actually talked to him yesterday as well. No apology was given regarding this. He then said that because my medication is a "specialty medication", it has to come from their warehouse, which I understand, it's not a common medication. However, when I asked how to avoid a delay in refills in the future, his only suggestions were to call them 1 week before running out so they could be reminded to order the prescription, or "find another pharmacy". It's not my responsibility as a patient to call a pharmacy and remind them to order my medication from their warehouse so it gets to me when I need it. It should be ordered right when my doctor sends the electronic refill. I did get ahold of Walgreens and will be able to pick up my medication at one of their locations today. The pharmacist working here is a miserable excuse for a human and will look down his nose at you while making sure to do everything except the job he gets paid for. Avoid at all costs.
• May 2023 by Amanda
  Worst CVS Pharmacy have ever had the displeasure of dealing with. Pharmacist are inconsiderate of patients and obviously unhappy working for CVS. Avoid this location if you actually have to speak to a pharmacist.
• May 2023 by Kelly Underwood
  Dom at the Lemmon Ave store was so helpful. I had a "same day pickup" online order that was delayed. No one bothered to call and tell me there was an issue. So, when I came to pick up my order, I was disappointed. He took the initiative to work it out. Understanding that I needed my canvas prints quickly, he told me he would call me if he couldn't make it work at his store (The printer wasn't working correctly). When he wasn't able to, he transferred my order to another store and let me know. He even tried to fix an issue I had with a coupon not working as expected. Because he was already working past his shift, I told him I'd work that part out with CVS on my own at pick up. I appreciated his warm attitude and he never made me feel like an inconvenience. He is a stellar employee who is personable and takes initiative to help, even when he didn't create the issue to begin with. Someone dropped the ball at CVS, but he made you all look great!
• May 2023 by David
  Horrible store I’m quickly reminded of why I stopped using this store . I was told they’re out of my medication and don’t know when they’ll get it in stock . Plus it’s the weekend so I can’t have my Dr call it in elsewhere. Don’t waste your time , go elsewhere .
• May 2023 by Kelly Kreutz
  Dom at the Lemmon Ave store was so helpful. I had a "same day pickup" online order that was delayed. No one bothered to call and tell me there was an issue. So, when I came to pick up my order, I was disappointed. He took the initiative to work it out. Understanding that I needed my canvas prints quickly, he told me he would call me if he couldn't make it work at his store (The printer wasn't working correctly). When he wasn't able to, he transferred my order to another store and let me know. He even tried to fix an issue I had with a coupon not working as expected. Because he was already working past his shift, I told him I'd work that part out with CVS on my own at pick up. I appreciated his warm attitude and he never made me feel like an inconvenience. He is a stellar employee who is personable and takes initiative to help, even when he didn't create the issue to begin with. Someone dropped the ball at CVS, but he made you all look great!
• May 2023 by Robert Nelson Strobel
  1 star review because they discontinued 24-hour pharmacy. Hire more people or pay people a living wage. It's like CVS is pretending Dallas is a small town with these city-wide limited hours. To my knowledge, CVS no longer has a 24-hr pharmacy in the DFW metro with a population of 7.6 million people. If they do they conceal this on their website.
• April 2023 by Kelly
  Dom at the Lemmon Ave store was so helpful. I had a "same day pickup" online order that was delayed. No one bothered to call and tell me there was an issue. So, when I came to pick up my order, I was disappointed. He took the initiative to work it out. Understanding that I needed my canvas prints quickly, he told me he would call me if he couldn't make it work at his store (The printer wasn't working correctly). When he wasn't able to, he transferred my order to another store and let me know. He even tried to fix an issue I had with a coupon not working as expected. Because he was already working past his shift, I told him I'd work that part out with CVS on my own at pick up. I appreciated his warm attitude and he never made me feel like an inconvenience. He is a stellar employee who is personable and takes initiative to help, even when he didn't create the issue to begin with. Someone dropped the ball at CVS, but he made you all look great!
• March 2023 by James Thomas
  Terribly understaffed... Cvs is a failing business that won't be around in the next 20 years guaranteed unless they change their culture of incompetence.They are woefully underprepared to deal with the communities pharmaceutical needs..