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October 2023 by Dario Mendoza
I recently visited deBoulle Dallas for the first time. From the moment I walked in, my family and I were treated with a level of warmth and kindness that was above and beyond my wildest expectations. The entire team was accommodating and friendly, but I have to give special praise to Helene, who was outstanding.Helene sat down with me and showed me a number of Patek Philippe timepieces, even letting me try them on. She was forthcoming and incredibly knowledgeable about the various models and complications. I really enjoyed the opportunity to talk to her about starting my Patek journey. She helped me build a thoughtful Patek wishlist and she also took the time to show my wife their beautiful selection of jewelry, which frankly blew me away because I did not realize how extensive and varied their offerings are.Mr. Boulle also introduced himself and stopped by on multiple occasions to check in with us, which I never would have expected but was greatly appreciated. He was so friendly and welcoming, even to first-timers like us. He even gave my son a watch-themed coloring book to take home, which was such a nice gesture.I cannot say enough positive things about how wonderful my first visit to deBoulle was. I feel incredibly fortunate that we have a retailer like this in Dallas. I am looking forward to building a relationship with deBoulle that will last for many years to come and I cannot wait to get that first call from them!
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September 2023 by J Walker
I recently visited the boutique to purchase a Tudor BB 58. Helene was wonderful to deal with. She placed the watch on hold for me, until I could arrive later in the day. She answered all of my questions. She also helped me pick out a gift for my wife.Mr. Boulle also took the time to introduce himself and thank me personally for my business. A very nice touch.Highly recommend for your timepiece and jewelry needs.
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September 2023 by Tommy Wong
Helene was fantastic in responding to my emails and was able to get me two watches shipped to Houston location for purchase. Definitely will buy again in the future.
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August 2023 by Moe Humeidi
Rance was very nice to deal with. Straight to the point, professional, and knows his products. Very happy that we ran into him and we look forward to doing business with him for years to come.
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July 2023 by John Phan
Rance is the go to professional; but everyone I’ve spoken to at the store has been a pleasure. If you’re looking for outstanding customer service, and a trustworthy pros in both watches and jewelry, you can’t go wrong coming to deboulle.
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June 2023 by VISHNU SATHYAN
Rance House is an amazing sales person . He is no nonsense guy who is very polite, kind and honest. Regardless of if I get the watch or not , the AD visit was surprisingly pleasant. I usually hate going to Authorized dealers ( especially Rolex ) since they seem very pompous and not customer centric but the visit to the de Boulle was smooth and pleasant all thanks to Rance.
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March 2023 by Dylan Huey
If you are looking for a timepiece or fine jewelry, this is the place to go. The selection is outstanding, the customer service is excellent, and the knowledge and expertise runs generations deep.An amazing family and staff that goes above and beyond. Thank you for everything - I can't wait to come back!!!
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February 2023 by Richard Love
I called and spoke with an associate about order a Bell & Ross strap for my timepiece and he said he would look into it for me but never got back to me. I even sent a follow-up email but no response.
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February 2023 by Yamilkar Perez
Definitely they try to take advantage of me !They try to scam me buying my IWC 7 days Portuguese and my JLC reverso 18kFor $6kWhat a people.Definitely not the place to do business with.Other Jewelry store offer $12k for those watches
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December 2022 by Travis C.
I went here yesterday and got my watch adjusted. One of the staff members John, couldn't have been more nice and helpful.
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December 2022 by Peter McDowell
Great place and friendly staff. I just needed some watches fitted and Jonn a was very helpful and friendly. I will definitely be back for future business. Beautiful jewelry selection all types.
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November 2022 by Mark Bunting
This is the premiere retailer for jewelry, diamonds, and time pieces. I have had nothing but five star service every time I’ve been in the store. Yesterday, Jonn Giordano. Spent no less than an hour making some adjustments to an antique watch. He went above and beyond the call of duty to take care of my problem. It was just another example of exemplary service and why this store will always have my business!
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July 2022 by Peter
de Boulle makes customer service priority. I have worked with Jonn since 2017 when I purchased my first timepiece. The great experience doesn’t end when a sale is made, years later he is always willing to answer questions and make recommendations when it comes to service/maintenance.Excellent selection of new timepieces and an unmatched pre-owned collection.Highly recommend de Boulle for any jewelry needs.
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May 2022 by Cait Chapman
Absolutely loved every step of working with Austin to create our dream engagement ring! From sourcing the perfect diamond to creating the setting, he was so patient, detail-oriented and truly an all-around joy to work with. My fiancé and I both trust him immensely and genuinely felt he operated with our best interests at heart and ensured we were thrilled with both the process and the end product. Without a doubt, we will continue to work with him & DeBoulle on all special pieces of jewelry to come! Thank you so much, Austin!
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May 2022 by Brandon Ng
Called in for a Tudor BB58 on a bracelet - their service rep Austin responded that they had it, and opened up a spot the same day for me to come in and look. Really great service, and none of the pushy salesmanship I've unfortunately come to expect from ADs. Walked out with it on the wrist!
