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November 2023 by Sean O.
Beware of the owner Gabriel! While I was traveling I encountered a severe hail storm in TX that did extensive damage to my truck. I called around and spoke with Gabriel the owner about the repair process and decided to take my vehicle here. My experience with this shop was filled with Lies, false promises, and ended up costing me thousands of dollars. The owner knew the situating going in but yet the 14 day estimate to repair the truck turned into 42 days. They changed the scope of their work after receiving the money from my insurance, cost me weeks of additional accommodation costs, told me 4 wrong dates that the truck would be ready (which cost me money because i planned around them), and promised to cover some of my expenses that they directly caused but ultimately dodged my phonecalls and never followed through. I will update this review with screenshots and photos of the deceipt after the case has been settled since now I am in the position where I must take the matter to court for a resolution. Take your vehicle anywhere else if you want honesty, transparency, or competence.
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November 2023 by Yasir Barech
My friend had a disappointing encounter with. They promised exceptional hail damage repair, but failed to deliver on multiple fronts. Their initial estimate was significantly lower than the final bill, the repair took longer than expected, and the quality of work was subpar. Communication was also lacking. I strongly advise avoiding this shop to prevent a similar ordeal.
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September 2023 by Joel Zolicoffer
I needed hail damage repair on my vehicle but was running short on time because I was moving across the country. I was approached by a rep who works for this company named Ray. I told him what my issue was and he PROMISED they would have my vehicle repaired in the 2 weeks I had left before my move and supply me with a loaner car until it was complete. Well, I picked my car up 2 weeks later and they made good on every promise that was made!! My vehicle looks great! They even fixed a larger dent that was on the side of my car that I was told could not be fixed with PDR. They did it!! Thank you guys for making this stress free for me even up to the last minute. Vincent even stayed a few minutes passed the time he was supposed to leave to make sure I was able to pick up my car. I’m greatful. Thanks again guys!
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September 2023 by Lisa Pinkowski
Gabriel approached me about the hail damage on my car in May of 2019. I agreed to let him work on my car. Promised a $250 bonus to me and insurance company would pay 100%. Took longer than he promised to get the car back. And they put the wrong emblem on my car. Had to get them back out to replace with correct on. Finally October 2019 the car was fixed. However I never received my $250. I gave them a bad review on FB and after that he reached out to me and brought me the $250 and asked me to remove my bad review, so I did.Fast forward to June 3rd of 2023. I noticed paint was flaking on the center of my hood. I reached out to Gabriel and he responded right away and said that it should not be flaking. I sent him pictures and he agreed it was under warranty and would have it repaired. But after that conversation it was like pulling teeth to get in contact with him to get the car in for repair. However it wasn’t until July 31st that I finally dropped off the car. I should have known better then to trust this man who is the Owner of the company. But he said it would only take a few days for the repair. I gave them a week before checking on my car. Tried texting and calling Gabriel and no response. Then I called the business and spoke with a guy named Smurf and said car was at body shop and should be back Friday. So another week goes by. Again trying to reach Gabriel but no response. I call the business number and press the option for the owner and Gabriel answers. Said he would check on my car and call me back. And he didn’t call back. I try to get ahold of him the next day with no luck. I threaten to contact the BBB and he finally responds. Says he will have the car brought to me on August 17th. No car. 18th no car. 19th no car. Finally on August 21st my car was brought to me.While the guy was wiping off the hood to show the work. We noticed the paint has flaws and spots. He offered to take the car back and get it repainted but I declined. He said I could make an appointment with the body shop and deal with them directly, but I’m so over it now.I told the guy that I was not happy with the way Gabriel handles business by not communicating and answering calls, he said if he had a penny for every customer that said the he would be a rich man.Overall I would suggest you NOT use DFW Storm Solutions. Gabriel does not deliver on what he promises. STAY CLEAR!!Service: Auto body & trim repair
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June 2023 by Randy Pasco
I had my SUV repair by Auto Hail Repair by DFW Storm Solutions, LLC, excellent job, super fast and my car looked even better than when then took it. They made sure the insurance paid for all the hail damage and the costumer service amazing! If I had a question I would talk directly to the owner Gabe, super nice guy and always willing answer any question about my car. Highly recommended!Services: Painting
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June 2023 by Ed Blazer
We had them do hail repair on two vehicles. The first car they dropped off had expired registration and in disrepair. The second car they dropped off was discovered useless since they had given us the wrong key,They also were hired to complete hail repairs on our home. This became an absolute joke. It was a constant run around getting things completed. The work started in December of 2022 and still not completed. We have been notified we no longer have a contract with them. Our garage doors which were to be replaced were only painted. They said they would complete but did not. The roof and window on our metal barn has had zero work done to it. STAY CLEAR!!!!!Services: Auto body & trim repair
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June 2023 by edward b.
We had them do hail repair on two vehicles. The first car they dropped off had expired registration and in disrepair. The second car they dropped off was discovered useless since they had given us the wrong key,They also were hired to complete hail repairs on our home. This became an absolute joke. It was a constant run around getting things completed. The work started in December of 2022 and still not completed. We have been notified we no longer have a contract with them. Our garage doors which were to be replaced were only painted. They said they would complete but did not. The roof and window on our metal barn has had zero work done to it. STAY CLEAR!!!!!
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May 2023 by Peter Thrasher
Gabriel is the man. I was starting to lose heart with how long it took but the car was returned and around 4k of equity was restored back into the car. Cost me zero money out of pocket. If it is taking some time, don't stress, these guys will come thru.
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April 2023 by Radha Thapa
Great service..!!My car turn out to be really great after repair.Working technicians are professionals and know their job really well. I highly recommend DFW Storm Solutions. Staffs are so friendly that they answer every question and doubts.Thank you so much.??
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March 2023 by Sandy Secundino
Super helpful and easy! I was able to get my vehicles and my roof taken care of, and I was able to do it with nothing out of pocket. They did everything they said they were going to do, and I am extremely happy! I refer them to several of my family members and friends. Highly recommend!
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March 2023 by Ruth Ayers
Great company to do business with. Great customer service with detailed information about the repairs that are needed to be done. My car was returned looking new inside and outside. My home roof looks amazing.Ruth AServices: Auto body & trim repair
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March 2023 by Armando Monsalve
This company took care of my car left it like new ! Gabe the owner was on point with contact on updates. If you’re looking to get your car fix this is the place. Also pays 100 dollars just to get a tour even if you decided not to do business with him.
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February 2023 by Jeffrey Raley
I used DFW Storm Solutions back in September 2022 for hail damage in my 2020 Chevy Sonic. They did a great job on the repair but it take a little over a month to get my car back. There was a fairly large hailstorm so I do understand that they were busy.The issue I had with the company was the salesman, Armando M. who is the one who signed me up for the service. They did cover my deductible as promised but I did have to pay 129.06 for the rental because of how long it took. I was also promised a bonus for using them and when I inquired about it I was given the classic, "your money is in the mail.". So again if your car needs PDR/ hail damage repair they do good work but be skeptical if your dealing with a salesman, at least Armando.
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January 2023 by Kristina Vorobieva
10⭐️s for DFW Storm Solutions.My Vehicle was hit by Hail storm 2/22 and they repaired my car it is like new. The Process was Easy and did not take long at all. Nothing was paid out of Pocket, Thank you ? I strongly recommend.Services: Auto glass repair
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December 2022 by Joseph Kotay
I recently had some hail damage repair completed on my 2015 Corolla at this body shop. These guys really did an amazing job. Vince was able to drive me to a nearby Hertz to pick up my rental car. They were even able to address some other prior cosmetic repairs on my vehicle, and stayed within the budget of the insurance estimate. My car was returned looking like new, with a newly cleaned interior. I would only recommend that having an extra personal vehicle really helps, or at least using your other vehicle until the claims adjuster completes the estimate. This will help keep your rental car overages down to a minimum. Either way, this shop took care of me, and reimbursed me for my rental overages that my auto insurance company couldn't cover.Services: Auto body & trim replacement
