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November 2023 by Miguel Deleon
I’ve been at this location twice in the last month, and I can definitely say the customer service here is top tier. As soon as you walk in, you’re greeted with a smile and their full attention to all your needs. They offer water, soda, and other drinks as you wait. All the staff that assisted in my needs were extremely helpful and kind. I’ve recommended this place to my friend and family, and if I ever need similar services again this place is first on my list! A special thank you to Nichole, Lisa, and Mike.
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October 2023 by Jacques Henderson
Amazing customer service. Leigh Ann was the best! She did a great job in helping me get an engagement ring. She was knowledgeable, attentive, and extremely helpful in making this purchase happen so smoothly.
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October 2023 by Ashley Morin
I had lost my diamond setting (bought somewhere else) and needed to replace the stone. Barry was amazing and knew exactly what I wanted. He not only rebuilt my engagement ring he had it ready in days! Best Birthday ever!! Can’t recommend them enough!!
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October 2023 by David Sommers
I got my wedding band, my wife’s engagement ring and wedding band from Dallas Diamond Factory. I worked directly with Leigh Ann and she was absolutely amazing. She walked me through every part of the ring buying process and I felt really comfortable to get something that looked beautiful in my price point. I have visited the store often and everyone has been kind, respectful, and transparent about process and price. If you are looking to buy a diamond I highly recommend!
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September 2023 by nnamdi opara
I contacted them for a custom Toi et moi ring for my wife. They totally delivered. The sales personnel; Leigh Ann, was amazing! Attentive to detail and extremely professional. Also they have the most affordable diamonds in Dallas. Trust me I checked with several other stores before I settled with them. I am a totally satisfied customer.
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September 2023 by Casey Gee
Claudia came highly recommended by a close friend. She was extremely helpful, knew her stuff, showed and explained everything I needed to know before making a purchase. Mike was also very knowledgeable, and helped me out. Make sure you go and see them.I didn't feel pressured or feel like they were trying to upsell me in any way. They worked with what I told them I needed and that was it
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August 2023 by John Woods
Great experience all around. Great value, great guidance, unlimited options. Mai was incredible; she knows her stuff and was able to guide me in very helpful ways, but wasn't at all pushy. Professional and fun to work with, able to advise as well as problem solve. I trust completely and would use again 10/10 times. Highly recommend.
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July 2023 by Amy S.
I cannot say enough about my experience at The Diamond Factory and specifically with Leigh Ann. I made several visits before deciding on a purchase. I never felt rushed or pushed. She is kind, thoughtful, gets to know you, your like and dislikes. I finally made a purchase of diamond earrings (that she said I needed to see although I thought I wouldn't be interested) and I'm over the moon in love with them. I have also gone back to make a substantially smaller purchase and received the same OUTSTANDING SERVICE. If you are looking for diamonds, lab or natural, this is the place. Extremely happy with customer service and quality.
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July 2023 by Jaison Mathew
Mai was great to work with! She went above and beyond to help me pick out the perfect engagement ring, my fiancee loves it! Would 100% recommend Mai and the Diamond Factory team for any jewelry needs you have!
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April 2023 by Megan Orbach
Diamond Factory Dallas was an amazing experience. My husband purchased my engagement ring from there and when I went with him to pick out bands, we had a wonderful experience! The entire staff is lovely and very accommodating. I have, and will continue to, recommend this awesome business to friends and family!
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April 2023 by Brian Zeff
Came here to look for an engagement ring for my now fiancé and was extremely satisfied with my experience! I was able to go through each aspect of what I was looking for in the ring with the associate who was helping me, from the cut of the diamond to the color and band. They were able to get a custom-designed ring exactly the way I was envisioning. Will look to go back here for any jewelry purchases I plan to make in the future.
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April 2023 by Ruth C.
I have two pairs of diamond ear studs from The Diamond Factory. One was a gift my family let me pick and one was a smaller pair that I bought for myself. I love them so much and wear them everyday. When my family and I visited to pick them out we were deciding between lab grown diamond ear studs and natural diamond ear studs. The sales associate who helped me explained the difference and helped us pick out a few pairs that fit within our budget. The selection to pick from was so large. There was a pair that I fell in love with but I wanted different settings and it was no problem. They built the pair exactly as I wanted and they were ready for me to pick up the next day. The quality and prices are great. I already have my eyes on a pendant that I can't wait to buy next!
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April 2023 by Tristan de Swardt
Barry was so accommodating and helpful when i was searching for an engagement ring for my fiancé. He got me squared away much faster than I thought possible with an incredible oval diamond that my fiancé is madly in love with. Would recommend Barry to anyone in need of jewelry services. 10/10
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April 2023 by Abrah Neves
I have been here multiple times! Barry and his team are incredible, nice, welcoming and cordial. My husband wanted to buy a new chain and needed assistance. I personally am not educated in the jewelry world (my husband is) and the team never made me feel demeaned for all my questions. My ring was not made by them, but they reset my solitaire to ensure it was stable and secure. My husband ended up buying a chain and a ring. The service and product here are 10/10.
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March 2023 by William Moore
I have made 2 purchases at The Diamond Factory. The customer service and attention is outstanding. The owner, Barry is so eager to be helpful and he is so knowledgeable. Now he is making a custom infinity band with diamonds to surprise my spouse with for our anniversary. It’s going to be the most beautiful piece we own. The entire staff is always friendly and helpful. Never look for jewelry from any other jeweler. (And it’s so interesting to see them cutting their own diamonds behind the glass in the work room)
