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March 2024 by Val V.
Broad selection of diamonds. Both GIA certified and not. Team was helpful in arranging a custom ring.
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November 2023 by Maggie M.
I don't think I've ever left a bad review on this platform before. For starters, the staff seem very kind and helpful. Unfortunately, this review is purely regarding the quality of the pieces. I have four diamond rings and a bracelet from this location. So far, I have had two diamonds fall out of two different rings, and my bracelet snapped in half after only owning it about a year. I'm very gentle with my jewelry. I noticed that the missing stones happen every time I had the pieces professionally cleaned by this business. Fortunately, all of the smaller diamonds are covered and replaced each time it happens. They also repaired my bracelet. However, we are not local and have to drive nearly 2 hours round-trip every single time this happens. Then they mail them back to us. I appreciate that they cover the damage, but the prices were very high to have this continue happening. Unfortunately, I cannot even trust them to clean the pieces anymore as I know it will lead to missing diamonds in the following weeks.
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November 2023 by Sarah L
We recently got my engagement ring as well as both of our wedding bands here. The shopping experience was so informative, comfortable, and pressure free - would absolutely recommend! Stephen was amazing to work with and provided updates at every stage of the process, and expedited my ring in record time. He was patient with all our questions and let me take as much time as needed to choose my design.We customized my fiancé’s band and that process was also super smooth.Everyone in the store was always pleasant and helpful, and the selection was better than any of the other 4 stores we also visited around Dallas. I wanted to see a ring I found on their website, and they shipped it to the store so I could try it on in person.The guarantees and pricing were definitely the best that we encountered during the shopping process.We will definitely return for any future fine jewelry needs!
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November 2023 by Ian Semento
Tang @ diamond direct was instrumentTo my experience and getting me what I wanted in a ring for my significant other. She’s the best! Anytime I had a question she was ready with a response anytime. Definitely recommend her and a reason I will come back.
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October 2023 by Nola Girl
After a terrible experience at Diamonds Direct Frisco and deciding to forgo upgrading my engagement ring, I decided to head down to the Dallas, TX location on Preston Road. I worked with a lovely young woman, Jamie Renshaw, who treated me as a valued client from the first moment. She's knowledgeable, patient and kind. One would have thought I was buying the Hope Diamond instead of just upgrading to a slightly larger diamond in my engagement ring. I was given red carpet treatment from start to finish. My next purchase will be upgrading my wedding band - I have no doubt that Jamie will make it a memorable experience!Go see these folks and ask for Jamie - you won't be disappointed!
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October 2023 by Kim C.
After a terrible experience at Diamonds Direct Frisco and deciding to forgo upgrading my engagement ring, I decided to head down to the Dallas, TX location on Preston Road. I worked with a lovely young woman, Jamie Renshaw, who treated me as a valued client from the first moment. She's knowledgeable, patient and kind. One would have thought I was buying the Hope Diamond instead of just upgrading to a slightly larger diamond in my engagement ring. I was given red carpet treatment from start to finish. My next purchase will be upgrading my wedding band - I have no doubt that Jamie will make it a memorable experience! Go see these folks and ask for Jamie - you won't be disappointed!
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October 2023 by DeAnne Driver
We had the best experience at Diamonds Direct and Tang made it super special. She listened to me and what I wanted and my ring was perfectly designed. I couldn’t be happier and highly recommend going there. Ask for Tang! She’ll find you what you’ve always wanted!!!
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October 2023 by CHRIS CLOUSE
Thanh is amazing! My wife lost her original center stone Thanh helped me not only replace it, but upgrade it. We also picked out an additional infinity band for my wife to wear every day at work.She was very patient and explained all of my options very thoroughly. I felt extremely comfortable making decisions with her guidance. She communicated throughout the entire process of the purchase, so I was never left wondering where we were at on receiving the rings.
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October 2023 by Elliott Sherman
Been to Diamonds Direct multiple times for multiple purchases and each experience was great. Specifically, Tang is truly a gem! She is so helpful, knowledgeable, and intuitive! Our experience was amazing because of her service and attention to detail. We ordered custom wedding rings and she was with us every step of the way. Shout out Tang!!!
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August 2023 by Virge Bagesse JR
Go see Allan Abramowitz. I had a great experience with Allan. Told him what I was looking for and he had everything ready before I even arrived at the store. It was exactly what I wanted for my wonderful bride to be.
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August 2023 by Jose Villalobos
I would like to thank Tang for her fantastic customer service. She was very helpful in my search for an engagement ring. She made the process so easy and knew exactly what I was looking for. I must say the Fiancé loved the ring...so thanks Tang. I will say, Tangs customer service is exceptional that I followed her service from the Frisco location to the Dallas location. I will continue to due business with Diamonds Direct only with and thanks to, Tang.
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August 2023 by Kim-Loan McDuffie
We had the best customer service experience! Tang (“Thanh”) was our salesperson and we lucked into someone so very attentive! She really did go above and beyond to help source and design exactly as we hoped…. and we liked the experience so much we ended up buying an additional watch and then a bracelet on another visit to see Tang. I appreciate her timing, attention to detail and commitment to the customers!!! Thank you, Tang!!!!
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August 2023 by Annie Rapaport
Had an amazing experience here! Jamie is the absolute best! She has made my experience with creating custom pieces so easy, stress free, and fun! Jamie has truly gone above and beyond to make sure I was happy every step of the way. She has provided excellent customer service while helping me design some unique jewelry. She has a great eye for design as well. Couldn’t be happier at Diamonds Direct with Jamie!
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August 2023 by Josalynn Hobbs
Jamie was absolutely AMAZING! My original wedding ring I bought somewhere else started to cause an allergic reaction for me and I went in seeking any way to keep my wedding ring. Jamie worked with me and kept in contact through out the process. She had my ring completely rebuilt with a new metal using my original design and my original diamonds and has truly become family! We will never use another jeweller and will ALWAYS work with Jamie! We are so incredibly grateful! My ring is everything and more!
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August 2023 by Geoffrey Egan
Great customer service! Jeff Mision went above and beyond to take care of me. I reached out to Jeff on a Wednesday morning about a specific bracelet to match my wife's bands that flank your engagement ring. Within 20 minutes, he had 3 options for me and even had them shipped to their store by the following day. I picked up the bracelet on Thursday afternoon. Couldn't be more impressed with the speed and attentiveness I received from Jeff. This is our fourth purchase from Diamonds Direct and I know it won't be our last. Thank you so much!!
