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July 2023 by Justin Joseph
Will NOT provide refund to original form of payment(credit card) despite having receipt and returning within 90 day period.Bought Hoka shoes 6/17. Exchanged for different size 6/19. Came to return on 7/15 which is within a month of purchase. Staff member(Pamela) stated register will only give option to return on a gift card. I requested to have it returned to my credit card and they said they couldn’t do it.Called customer service line and they stated the store should be able to return the funds from the gift card to the credit card.Store denied again. Called customer service again, they called the store and was told the register was not working as expected and only gave the option to return to gift card.I spoke with the manager (Derek I believe) and he did not help at all. Just repeated the same information and could not give reason as to why the register worked that way.This was entirely on them and they refused to fix the issue. Extremely dissatisfied.Be weary when shopping here
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July 2023 by Amber
I had a great experience shopping here! The store was very clean and organized well. Mercy in the shoe department went above and beyond to help me find the shoes I was looking for. Every employee I encountered was kind and helpful!
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July 2023 by FNU Khushbu
Representative was drunk in afternoon and I asked him something he was stinking of alcohol and whatsoever no idea about the offer which was clearly written and about the product. They should have some policy's for employees
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July 2023 by India Harris-Rodriguez
The employees here are VERY helpful and nice!! My daughter and I really felt like we were being looked after.
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May 2023 by A K
Not good for shoe shopping. Some representatives have less to zero knowledge about shoes. Also they are not interested to help you. Few days back when I went for kids shoe the representative was better thats why giving 2 starts.
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May 2023 by Quoc-Tuan Tran
I was looking for fishing tackle. Online offered in-store pick up so I decided to just go shop in person. No fishing anything on the store floor.
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May 2023 by Raul Rivera
No customer service at all female African American cashier . First time customer and not coming back
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December 2022 by Emanuel Salinas
The tennis shoes attendant was so patient, helpful, and his opinion was so on target. There cashiers where so friendly and enthusiastic. The store is neatly organized. They have Great collection of clothing and sports equipment. The kiddo has found everything needed over four seasons for different sports for school.
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October 2022 by james
Visited this store to buy a specific pair of shoes that showed 4 in stock on their website. I couldn’t find an employee at first and when I did they were very slow. Finally was given the shoes, which I realized had been previously worn on my way to check out and was told this was the only pair left in stock. Overall disappointing experience.
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July 2022 by Sharon Maclin
Employees everywhere, and zero customer service. I went prepared to spend at least $150 on shoes, but not one of the 4 people standing around chatting in the shoe department showed the slightest bit of interest in helping me. I left and went to RunOn! where the customer service is excellent.
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October 2019 by Michael M.
Went to get a hunting license. The employees are not well trained. Too way too long
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September 2019 by zhe wang
The store is not well organized. It's so hard to look for a item.
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September 2019 by Courtney J.
Laura was lady that checked me out and she was very rude. She also didn't fold my clothes before putting them into my bag. When I was exiting the store she just starred at me. I asked her if she had a problem? I don't know if it's because I'm a black man and I was with a woman outside of my race or if she is just like that with all customers.
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August 2019 by Maria
The people who are supposed to be helping you find your shoe size are lazy as can be. Bad service. Went to ‘Run On' instead where customer service exists.
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August 2019 by A. B.
Parked up front store closed 6 minutes early and locked the doors on me made me walk all the way around thru the back to be able to exit