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March 2024 by Karla Lopez
My experience at Diptyque Dallas NorthPark has always been exceptional. I am a regular customer and owe much of my amazing experience to the wonderful Julie! She goes above and beyond to ensure I am always happy with my purchases. She is extremely knowledgeable about the product and I can always trust her recommendations to be impeccably tasteful. I shop Diptyque all around the world when I travel (City Candles, - iykyk) and the customer service at North Park is superb, second to none. Julie always ensures I am aware of upcoming launches so I don’t miss any limited edition items. Do yourself a favor and look for her next time you visit the boutique. I also have to shout out Michael, who is just as helpful! ❤️
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March 2024 by Brenda Swick
Love Diptyque and love Julie at the Northpark boutique. I purchase all of my Diptyque exclusively with Julie. She has been my SA for several years and knows my scent profiles that I love. Her attention to detail is top notch! Even though I do not live anywhere near the boutique and have never been in the store in person, Julie makes it seem as though I am getting the full boutique experience. It is rare to find such a personal level of customer service these days.
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March 2024 by Jorge Morales
I went in almost a little over month ago to inquire about the softening hand soft refills that’s been in and out of stock for a while now, and Mellisa was working and jotted my information down and told me she’d reach out to let me know when it’s back in stock. Today she reached out to inform me they had the product in stock, and for her to reach out a month later, tells me she’s all about her business. Some people just act like they’ll reach out and never do, but the fact that she did built trust and as a customer who’s worked in retail for years, that speaks volumes. I will definitely keep coming back to see her! Thanks again Mellisa!! :)
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February 2024 by gerardo amador
Love the service and candles at this place. Easy place to go in and out of with a great gift.
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December 2023 by John Abraham
Extremely bad experience at the store
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December 2023 by Vincelee Stevens
great customer service - thank you!
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October 2023 by Bouchra DF
If you ever need anything from that beautiful boutique, ask for Julie!!! She is so kind and very professional. She knows her products very well and she makes your experience magical!!
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September 2023 by Morgan “Morgan B”
Best fragrance store in Dallas! The candles are incredible as well as the line of home cleaning products. It's a great place to buy a unique gift and they provide beautiful gift wrap. However what makes this store truly exceptional is the outstanding customer service from Layanne and Chase! They are super welcoming and so helpful in guiding you in your choice. Layanne and Chase keep me coming back again and again!
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September 2023 by Elle Ramsey
Julie was amazing and so helpful ! Thank you
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August 2023 by Morgan “Morgan's Obsessions”
Best fragrance store in Dallas! The candles are incredible as well as the line of home cleaning products. It's a great place to buy a unique gift and they provide beautiful gift wrap. However what makes this store truly exceptional is the outstanding customer service from Layanne and Chase! They are super welcoming and so helpful in guiding you in your choice. Layanne and Chase keep me coming back again and again!
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August 2023 by Larissa Martinez
I walked by the store and was curious to what it was. The staff was friendly to show us around and give my mother and I some samples. Very beautiful store, a little pricey but nice products and nice workers. ?
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August 2023 by Billy Chu
Visited on 8/6. Greeted by Melissa, great customer service, knowledgeable and professional.
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July 2023 by Tina
I was debating leaving a review here, but I thought maybe management can use this as a training opportunity. I stopped by after work with a specific scent I wanted to purchase before heading home. I walked in and there were three people, a man and two women. They greeted me in a bored way, so that should have been an indication of what would happen after. The man asked me what I was looking for, and after I told him, he rudely “corrected” my pronunciation and then immediately took on a weird persona, like he was trying to make me feel uncomfortable. He then suggested items that were lower-priced but I chose the more expensive item. He continued with his weird attitude until he handed me my item I had purchased. I was here with the goal to make a purchase, not be part of some weird rich shop keeper fantasy this sales associate might have had. Please train your associates on how to approach and talk to customers, unless your intent is to drive away customers.
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June 2023 by Courtney Herbst
It was my first time in this store and Chase was so kind and welcoming! He did an amazing job helping me out and I will definitely be back soon!!
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April 2023 by Toula F
Very friendly service. Of course, it smells amazing in there! I was given good recommendations based on what I like in general and ended up leaving with a scnet that i've been very happy with! The new Rose eau de parfum :)
