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February 2024 by Beth Kruk
Went here to get a fresh pair for my daughter ended up being too big so the exchange process was seem-less and no trouble at all
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February 2024 by Kaitlynn Chick
These people were UNREAL!!! So incredibly kind and welcoming and have the BEST marketing skills….I came into town for visiting and they made me feel so comfortable and made my entire day!! So happy with my purchase!!!
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December 2023 by Rosalio Garcia
Came in today and Bonny absolutely helped me by getting the correct shoe size for a Xmas gift I plan to give my girlfriend. She was extremely helpful and patient with me as I was trying to figure out which one to pick. I even told her I came in yesterday and she had an idea to go check the surveillance footage to see what size my gf went and asked for!! Idk who else would do that! If you're seeing this BONNY, I just want to say THANK YOU!!Definitely will be coming back
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December 2023 by Nash Pavelka
From start to finish, all 3 employees that helped us were amazing : Alex, Morgan , and Amaris were so helpful and found me and the two people I was with the perfect fit for all three of us , seriously thank you guys if you’re reading this :)
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August 2023 by Terry Dibble
Visiting the Dallas area for the first time because of the Metallica concerts. Been wanting to get a new pair of Dr Martens for some time now but wanted to try them on before buying them and there's no store anywhere near me in Florida.. I knew this store was here so I stopped by. The staff was extremely helpful and friendly.
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August 2023 by Estefanía Tizón
Bonnie did a great job helping my friend and I! She was very friendly without being overbearing and she was very knowledgeable and helpful with our questions
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February 2023 by 童トリニティー
I have packed 6022801 & 6069620 in the same box and used the shipping label Dr. Martens provided for 6022801 to return. The package was delivered to Dr. Martens on 1/20/23. The refund should be $106.09+$162.38-$7=$261.47.However, the refund confirmation I received was for 7030667 which I have never returned. Actually, 7030667 was not even delivered to me until 1/21/23.I have sent Dr. Martens tons of requests to correct this issue, but Dr. Martens just continued to ignore my requests. Dr. Martens, please correct your mistake immediately by refunding me the correct amount of $261.47.
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January 2023 by Andrew Aguilar
Just got some brand new smooth Leather 1460s from this location...a treat to myself with my Christmas bonus and I want to say that my wife and I's experience was great. Jaylen (the awesome red headed flannel lady) was no small part of that. She greeted us when we walked in and took ownership of our service...weathering my bad jokes all the while. She was knowledgeable of the product and the culture and helped me find the perfect pair of boots. I bought some socks and insoles as well and when I mentioned wanting to wear them in the mall she put the insoles in for me without me asking.She was excellent and for her manager, when it comes review time...I hope you consider raising her salary.That is all.
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December 2022 by Ashley Bell
Outstanding customer service. The kindest people work here! Nick was so patient while I debated over two shoes for AWHILE. He was so knowledgeable about all of the boots and happy to share that with me. He answered all of the questions I had. He was happy to help me debate the pros and cons of the two boots
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December 2022 by John Pinsonnault
Went in to buy boots for my daughter. Was two employees and one person checking out all having conversation. Noone greeted us or even offered to help so i had her try on the display shoe. Will just order online. Customer service is the only reason to go to brick and mortar stores and unfortunately it doesn’t exist in this location.
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December 2022 by Jessi Evans
although I couldn't find the shoes I was looking for in store, Caroline was a great help with assisting me in trying on different styles and offering personal recommendations. I'll definitely visit again!!
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December 2022 by Emanuel Haynes
I stopped in for a look see. I had a pair of Dr. Martens before a hurricane changed that.
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October 2022 by Nina H
Holy Moly!!! I am so impressed and blown away by the customer service and product y'all carry at the Dr. Martens Store in Northpark Mall!!!!I needed a pair of non slip boots, looking for something I can wear in and out of the kitchen.Caroline was the most helpful partner in your store. She asked what we were looking for, and when we said sleek and professional, she pointed us to the Chelsea boot style doc that slips on & the sole is slip resistant!Caroline brought me multiple styles and even brought me another pair out to just try on for fun and a for a future purchase!Caroline also suggested the Ultra Protector and Wonder Balsam to keep my boots looking fresh and polished all the time.And I couldn't help but splurge on some of the the Double Dock Sock, great for breaking in the boots.What a wonderful experience and it's all because of Caroline! Thank you for being you and for making this shopping experience awesome!!!!!
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October 2022 by C E (MoonGod)
Easy to find at the North Park Center - close to the Food Court on the 2nd floor. Easy to get to from Macy's - take the escalator.Shop is well stocked, even with the Made in England stuff and several utilitarian, fashion socks. Both the Store manager and Caroline (Assistant?) were super friendly and eager to make appropriate suggestions and show you several pairs of boots.Soooo....bought myself a nice Black 1461 boots with T toe-cup on it. As with my past experience with Made in England Docs, these too will last me a lifetime ????
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October 2022 by Barbara Thomas
Grand Daughter loves her Dr. Martens