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February 2024 by Mirna Olvera
I had a great experience. Service was fast and friendly. Sushi(guinea pig) got the care she needed.
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February 2024 by Stacy Onken
This is the most friendly pet place to go nice people who works there open arms loving people.❤️
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February 2024 by Annie Foster
East Dallas Veterinary Clinic has been home to my dog's for the 25 years. They have knowledgeable vets and take great care of my dogs. I highly recommend them for all veterinary services.
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February 2024 by Will House Walker
Our experience and customer service has dwindled since our initial visit almost a year ago. We were moving in the area so changed our vet care for both our dogs. Our first visit was great, but during that appointment we asked about a bump on our dogs lip. The vet told us oh it’s nothing to worry about, but if you want to get it removed you can.Fast forward, we’ve been in for grooming sessions, other visits, etc. There is a huge downfall in customer service, a lot of the times the phones don’t work. When we do talk to the front desk the customer service isn’t always great; the staff makes you feel like you’re bothering them when in reality we don’t want to be on the phone any longer than you.Now the final straw was just recently the bump that was on our dogs lip from the first appt grew within a short time span. We got it removed and it came back cancerous. We were recommended to an oncologist which we appreciate, but when we called back following that to ask additional questions or even referrals and to speak to our dogs vet, we never got a call of follow up. We had to call back to see if she was able to answer our question and the front desk staff relayed a message to us that the vet was uncomfortable….Needless to say that was VERY off putting, and our final straw. We did our own research and found an awesome vet that will work closely to the oncologist!! The customer service has been a dramatic change from constant communication, empathy, and care.If you want someone to really hear you and go the extra mile with your fur babies this may not be the location. This is better fit for quick exams and vaccinations.
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February 2024 by Myra Brown
Annabelle had a surgery last yr in 2023, this year she had a problem so I brought her back an she is doing wonderful I trust this staff with my baby.
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February 2024 by Amber Lovelady
Do not go to this vet if you care about an intentional experience with a vet. They are a decent budget vet, but expect inconsistent custom service and undelivered promised.I took my senior dog for his annual visit and had a less than satisfactory experience. I paid 190 dollars for his vaccines, some medicine for his paws, and for a 3-5 minute conversation with the vet.When I expressed my concern regarding the quick "annual physical," instead of really listening to me and my concerns, my experience was challenged. The front desk wanted to see how my story measured up against the vet tech who was new instead of just wanting to just remedy my experience. I was made so uncomfortable that I simply paid and left - planning to just find a new vet who could provide me a better experience.The following week, someone called to see if my questions had been answered - not even calling to address the issues at my visit. Instead, only when I told them that I was looking for another vet was my concern addressed. I was promised that the head vet would call me within a few days to address my questions.Did I get a call? No. I got an email that looked like some tech just rewrote what the vet verbalized to write. Nothing was personalized, my experience was not addressed, and instead I was yet again not given the opportunity to have an meaningful conversation with a vet.
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October 2023 by Msrtiñ Ayala
Even though in the end it was sad. Our companion Beano Passed Away. But we were treated like family. Everyone There Gave Us All The Attention and Respect On This Day . We were given Instructions On The Next Step On What We Could Do. I Thank Each And Everyone Of The Facility. God Bless You All
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October 2023 by Mary
Very friendly staff and knowledgeable vet. Love bringing my fur baby here. She's a fan too - gets super excited to come in.
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October 2023 by Frisco Humane Society
Top notch, knowledgeable staff that are kind and compassionate to the animals and people.
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September 2023 by millicent
Poor customer service for years. The front desk management is incredibly rude. The vet who owns the clinic is excellent, but the overall management of the clinic is awful. There are better options. I only continued bringing my pet here because of a friend’s initial recommendation.
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September 2023 by Beatrice Alba Martinez
You all have always cared about pets. A couple of months ago we had to put Buddy to sleep the staff at the time were so caring about our lost. Even today they remember Buddy.
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June 2023 by Amparo Reyes
Scheduling was a breeze! Judy took my call and set me up with an appointment. It’s a nice, cozy clinic for all pets. Staff members are really nice and helpful! They show such joy to each and everyone of their patients. Doctor answered all my questions and concerns. Definitely sticking with them for all my dog Saturns needs!
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June 2023 by Dear Red
Called ahead to see if this place could do an ear wash on my dog who might have an ear infection. Was told they had an opening at 930am or 1030am. I showed up at 940am. Was I a bit late? Yes. Did I deserve to be treated so rudely by a 16yr old receptionist? No. This insanely rude high-school girl tells me she canceled my appointment when it was 930am and I wasn't there. Wow. I feel sorry for all her friends and family. I will gladly pay more for better customer service at a different vet clinic. I suggest anyone who reads this to do the same.
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May 2023 by Kendall Mason
Very friendly staff and good experience with my dog. The visit with the vet was very quick and felt a little rushed but overall was great to be in and out quickly and efficiently without having to wait. I’ll be back!
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April 2023 by Michelle Guillaum
I love this office. The ladies are always so helpful, understanding and know when a matter needs to be addressed right away. I now live in Irving but still drive to Dallas for my 2 dogs to see the Dr I trust them with.
