-
January 2024 by Dax Richard
The process of buying a Rolex has changed over the years - and in many cases for the better. Recently, I had the true pleasure of working with Kay at Eiseman’s to select a beautiful watch for my wife to celebrate a special anniversary. Kay was in contact throughout and on the day we arrived for sizing, everyone was so nice and attentive, making this Anniversary one to remember.(Equally important)as one of Dallas’s most trusted authorized dealers, the watch that Kay helped me to select for the occasion was simply breathtaking and made this special time even more so.It was a wonderful experience throughout, and everyone (including Mr. Eiseman) were always so kind and happy to see us. Thank you again.
-
December 2023 by Lenci Pittack
When my husband and I decided we wanted to purchase a new Rolex it was extremely important that we choose an AD that we could create a partnership and felt truly connected with. We met with a few others before deciding we were ready for our future purchases. As soon as we met Andrea, we knew right away she was the trusted professional and AD we were searching for all this time. As soon as we met her, it felt as if we were reuniting with an old friend. She was and is very patient, responsive and committed. It only took a year to acquire my unique, exact and beautiful watch of my dreams that will make a lifetime of memories that I hope to pass on some day. It'll always be a pleasure and memorable experience with Andrea and Eisemans! We are thankful for the partnership and relationship that has begun and is to continue and hopefully pass on to our future family. Christmas came early and I couldn't be more thankful and blessed. Thank you so much again! We look forward to staying in touch.
-
December 2023 by Raghav Gangarapu
I hope this message finds you all in great spirits. I am writing to express my heartfelt gratitude for the exceptional experience I recently had at your esteemed establishment, and I wanted to take a moment to specifically acknowledge the outstanding service provided by Andrew Black, the Timepiece Director.From the moment I stepped into Eiseman Jewels, the atmosphere exuded a sense of sophistication and warmth. It was evident that your team is committed to creating a memorable and personalized experience for each customer. However, my encounter with Andrew Black truly stood out, and I believe his efforts deserve special recognition.Andrew's extensive knowledge of timepieces, coupled with his genuine passion for horology, made the process of selecting my new watch an absolute pleasure. His attention to detail, patience in answering my questions, and willingness to share insights into the craftsmanship behind each piece demonstrated a level of expertise that is truly commendable.What sets Andrew apart is not just his professional competence, but also his ability to connect with customers on a personal level. He took the time to understand my preferences and guided me towards a timepiece that not only suits my style but holds sentimental value as well.The entire experience, from browsing your exquisite collection to the final purchase, was seamless and enjoyable, thanks in no small part to Andrew's dedication to providing top-notch customer service. His enthusiasm for horology is contagious, and it added an extra layer of excitement to the entire process.I believe that exceptional service should be acknowledged, and Andrew Black has certainly exceeded my expectations. Please convey my sincere appreciation to him and the entire Eiseman Jewels team for creating an experience that will be remembered every time I glance at my wrist.Thank you for setting the standard for excellence in the world of luxury timepieces. Eiseman Jewels has earned a customer for life.
-
November 2023 by Kimberly Adams
Wow! We had a fabulous time at Eiseman Jewelers today upgrading my diamond engagement band. Blown away by the customer service we received from Luis & Taylor.Our jewelers for life! Beyond our expectations on every single detail. Smiling from ear to ear!
-
November 2023 by Ahmad Al Sbui
I recently had the pleasure of visiting Rolex North Park, and I must say that the staff member who assisted me was exceptionally welcoming and kind. His name is Andre E. Vorster From the moment I walked in, their positive energy created a warm and inviting atmosphere.Not only did Andre greet me with a genuine smile, but they also took the time to listen attentively to my needs and preferences. Their knowledge and expertise about the Rolex collection were impressive, and they answered all of my questions patiently and with enthusiasm. It was evident that they had a passion for the brand and a genuine desire to help me find the perfect timepiece.Throughout the entire time, Andre maintained a cheerful and positive demeanor, making the experience all the more enjoyable. He went above and beyond to ensure that I felt comfortable and valued as a customer. His friendly nature extended beyond the transaction, as they took the time to engage in pleasant conversation and share fascinating stories about the brand's history.I left Rolex North Park feeling not only satisfied with my visit but also grateful for the exceptional service provided by Andre. His welcoming attitude, kindness, and positive energy truly made a lasting impression.I highly recommend visiting Rolex North Park and having the opportunity to interact with Andre E. Vorster. His dedication to providing exceptional customer service sets them apart and ensures a delightful shopping experience.
-
October 2023 by A S
Eiseman Jewelers exceeded all expectations in helping me choose my Rolex. Their warm, knowledgeable staff, Andrea Krug, provided personalized attention, guiding me through the selection process with genuine care. She went the extra mile to find the watch I wanted and delivered. I wholeheartedly recommend Eiseman Jewelers for their exceptional service and expertise in horology. Thank you for an unforgettable experience, I am looking forward to buying my next timepieces there in the future.
-
October 2023 by Raul Martinez
Heather was amazing! She helped me get my dream watch and the pick up experience was 10/10 as always. Sean another associate also personalized some Rolex gifts for me to take home which I thought was extremely kind! Eiseman has a customer for life I will send all my friends and family here for all their jewelry needs.
-
October 2023 by Daniel Paz
My wife had the pleasure of working with Karen Miller at Eiseman Jewelry to select a Rolex for our anniversary, and the experience was truly outstanding. Karen's expertise and guidance made the process seamless and enjoyable. She took the time to understand my wife's preferences and helped her find the perfect Rolex that I now cherish. The store itself is a treasure trove of exquisite jewelry and watches, making it an ideal destination for special occasions. Eiseman Jewelry and Karen's exceptional service made our anniversary memorable. Highly recommend this establishment and Karen for their professionalism and commitment to customer satisfaction. I will definitely be working againwith Karen
-
October 2023 by Muzammil Imran
I recently had the pleasure of visiting Eiseman Jewels and was fortunate enough to meet a Victor who provided an outstanding level of service. He went above and beyond to make my experience memorable and informative. His exceptional customer service deserves recognition.I was greeted with a warm and welcoming smile. He took the time to listen to my preferences, which immediately set a positive tone for my visit.What truly stood out was his extensive knowledge about watches. He was able to explain in detail the the different materials being used, the difference between automatic and manual winding watches, warranty clarification, the difference between reference numbers and serial numbers. His passion for timepieces was evident, as he gladly shared interesting insights about the history and craftsmanship of Rolex. He patiently answered all of my questions, no matter how basic or complex, and took the time to ensure I had a clear understanding of the products.In the end, It's safe to say that I left the store feeling like a valued and informed customer. Hope to return soon to pick up my first Rolex.Thank you for a memorable experience!
-
October 2023 by Beth Reeder Johnson
I recently purchased a piece of jewelry from Eiseman Jewels at Northpark, and I am extremely satisfied with my purchase. The quality of the jewelry is exceptional and the attention to detail is evident.The customer service I received throughout the purchasing process at Eiseman was outstanding. Michall LaRochelle helped me with my purchase, and he was knowledgeable and helpful, answering all of my questions and providing me with all the information I needed to make an informed decision. He was also very patient and accommodating, allowing me to try on multiple pieces before making my final choice.Overall, I highly recommend this Eiseman Jewels at Northpark, and I will seek out Michall to help me in the future. The quality, customer service, and pricing were all excellent. I will definitely be returning for future jewelry purchases.
-
August 2023 by Akash Bhatia
I had the pleasure of meeting Mitch, and I must say, his assistance throughout our sales journey was absolutely remarkable. Mitch's knowledge of the products was truly impressive, and his dedication to providing top-notch customer service was evident in every interaction. What truly stood out was Mitch's genuine approach and the delightful touch of fun he brought to the experience. Going the extra mile to assist my family and me, Mitch's commitment truly exceeded expectations. Without a doubt, I wholeheartedly endorse Mitch and his exceptional service.
-
August 2023 by Vincent Yang
Urek was very helpful and professional. Made our 1st Rolex experience super memorable. Definitely recommend this place if you are looking for watches or jewelry.
-
August 2023 by Iris Lee
It’s my first Rolex ever and definitely amazing experience shopping in Eiseman.Like most of everyone, we have no luck in the pass few years finding the Rolex I want and being able to purchase it. Most of time you see it on the catalog and waited for years but still in vain. My BF and myself were ordinary walk-in customer and trying to shop for my birthday gift. Mr. Urek was the one assisting us and made me have the best birthday celebration in the past 30 years!He was extremely patient, nice and friendly. He was spot on our need and make us feel special and unique. The Olive DJ he brought out was not the one I have been looking for but it was stunning! Urek knew I was looking for a white or Pearl dial and before he showed us the Olive one. He said you never know you want a green one simply because you have never seen it in live and he is absolutely RIGHT! It was classic and pretty and immediately I forgot about the while or Pearl dial one.Urek definitely know the products and customers well and kindly explain us through the process. I have never had any sales advisor nicer or more friendly than he is in any luxury shop.I am looking for coming back for our ring! ?
-
August 2023 by Andy Flores
Earlier this month, I went and purchased my first Rolex (DJ 41mm) from this location. The client advisor who assisted me was named, Mitch Rowden.This was the exact luxury timepiece that I have been searching for and we had some prior interactions before I received his call about the watch, which were all great. We had really great conversations about other Rolex models (I’m a bit of a watch enthusiast) and he seems like he was too, so we hit it off great.He was very friendly and helpful. My family accompanied me (wife & two young daughters) and he showed us the upmost respect. Offered us all refreshments and even showed us some other jewelry that was stunning. I hope that when the time comes that he is able to help me get my next luxury timepiece. Great experience. Thank you, Mitch.If you ever happen to be in the area, highly recommend to check their location out. Tell them Andy sent you!
-
July 2023 by David T
I had a great experience as a first time luxury watch buyer. I was looking to buy a Rolex and Victor showed me the different models and options. Since they didn't have any Rolexes in stock, he showed me watches from other brands to see if there were any that caught my eye. Victor was professional and respectful the entire time.Fast forward a few months, they had one in stock that was in the spec I wanted. Purchasing was an easy process and I am happy with the experience.I will return for my next watch purchase.
