-
April 2024 by Five S.
Called over to see if they had something that I wanted before I drove over to the location. I was transferred to a line that rang,and rang, and no one ever answered. So then I called back and I was put on hold so I drove way over there just to walk in 2 people sitting around chitchatting. since no one ever answered I was shocked to find two people one sitting in a chair and the other one standing at the front desk, Kiki and laughing and having a good time. So I look at both of them as I look at their phone and the lines blinking where someone is on hold because I know we have the same phone at my business and I go that's me on hold right there! As the denied it. They need to be retrained on how to help customers if they don't know something maybe walk around and find out instead of putting people on hold and transferring them to invisible numbers because they don't know where something is. If it wasn't for this nice African American gentleman that showed me around I would have given 1 star.
-
October 2023 by Julie Walker
The staff is always friendly and helpful. This is my first stop when I need something for the shop in an emergency.
-
September 2023 by John P.
If you can't find what you need here, then you probably didn't need it in the first place. They have customer service only dreamed about in the big box stores. We recently went in to find new hardware for a bathroom remodel. They must have several thousand different drawer pulls and handles. Kimmey helped us find the perfect ones. Highly recommended.
-
July 2023 by John Thompson
Professional and personalized service!! When I needed replacement hardware and needed it quick—Kimmie tracked it down from one of Elliott’s suppliers and I picked it up that same day. She went above and beyond—she didn’t have to—she just wants to take care of her customers. That’s the type of place you want to do business with!
-
July 2023 by Jake J.
Great store! Staff is very helpful, spent a lot of time with me looking for a $1 bolt. Highly recommend
-
June 2023 by Sean Tremblay
Huge selection and fantastic employee assistance in the fasteners section! Our movers lost much of our bunk bed hardware. After three weeks of our boys sleeping on the floor next to a pile of bed pieces, I wondered if we’d ever get that bed reassembled. Thankfully, after several failed attempts to find what we need at the big box stores, a friend recommended we try Elliott’s.
-
June 2023 by Willa Rolen
Great Neighborhood Hardware store with employees who go above and beyond for the customers!
-
June 2023 by Thom S.
I will say there ever since they sold to Ace Hardware if you never quite been saying they have moved twice since they were on Maple Avenue. The thing I like most about the hardware department is that you can go in and buy one screw or one washer and walk out the door without having to buy a pack The people who used to be at Maple Avenue are slowly drifting off.In the other reviews, everybody talks about "it's not what it used to be" and actually, they are correct. Kimmie, in decorative hardware is always fantastic- she KNOWS EVERYTHINGI miss Linda in the paint department.Mr Carl is still there In hardware-he is great!I know when a privately-owned retail store is bought by a big chain, things are never the same. I will continue to go to Elliotts.However, I don't know if the problems noted here will ever change
-
May 2023 by Mark Sunder
Elliott's Hardware Store has everything you need in a pinch and much, much more. Great people, I mean staff that are not just willing to help but want to help, that's the difference that I love about this store. Great place for everything DIY and proffesional.
-
May 2023 by Ferko Goldinger
Let's face it - Elliot's Dallas is the best hardware store. Period. Haven't been to the other 3 but if they are HALF as good as Dallas, they will still kick every big box store to the curb. Not only do they have what you need, they have what you didn't know you needed. Support your Local/Regional stores, because we've all been inside a big box store and you know what good time that is. I'm joking. You do not want only big box stores in your future. Do I have an axe to grind? Sure! And if I need it sharpened - Guess what - I'd take that to Elliot's too b/c they offer Blade & Chain Sharpening, Glass Cutting, Grill Assembly & Delivery, andKey Cutting. NO I do not work there, I wasn't paid. I am a new customer and have been there 6-plus times. Happy EVERY time ! Elliot's just needs to make a T-Shirt and I'll start wearing that too. :)
-
May 2023 by G Hogan
Always has the hard to find item. Knowledgeable sales staff that are ready to help from the moment you walk in
-
April 2023 by Van A.
I need hard to find parts for Mt front door. Welmon at Inwood store was incredibly helpful. Could not have done it without him.
-
April 2023 by John Hoopman
Had an issue with a Big Green Egg fire box being cracked and called Elliotts hardware to order a new one. Welmen Mays informed me that it might be under warrantee, checked with BGE and they got me a new fire box at no charge. Welmen could have easily sold me one but instead did the right thing and got mine under warrantee. Elliotts and Welmen did the right thing for me!!!! Highly recommend both of them.
-
January 2023 by Eliza P
I didn't imagine they sold coffee, they have a great selection. I recommend the new Orleans blend
-
December 2022 by Grady S.
Exhibit A that Elliotts is an Utter ripoff at its worst. The prices across the board are an absolute disgrace. The old guy whose picture is on the wall, assuming it's the founder, would be uttetly ashamed at what this place has become. Avoid it at ALL costs. Any Ace is better. The one Ace in Arlington rocks btw
