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February 2024 by Amanda Plume
We had a great experience with this location! Matt, Dylan and Gladys helped to easily accommodate us with our last minute reservation. The location is currently under construction leaving the employees to serve customers outside, (Enterprise should do better for their employees) but they didn't let the Texas elements affect their ability to be kind and patient with us. Would highly recommend doing business here!
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February 2024 by victor pereira
The staff and Britt are very friendly and they did honor the vehicle I set my appointment with, I’d highly recommend this location. The store is getting remodeling but none the less, very happy with my rental results.5/5 ⭐️
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February 2024 by Theresa Nguyen
Dylan was super awesome with checking me in! He was so informative and empathic. Britney made picking the car seamless. Matt was very detailed and throughly when checking out with the car. It was so fast and quick. No issues. Good quality employees
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February 2024 by Danny
Love this place! I wasn't planning on renting a car, but after my Dad's incredible experience in working here with Matthew specifically, I decided to rent with the team here. Jesse made my experience with Enterprise awesome as well. Looking forward to renting with the team in the future!
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February 2024 by Brooke Theis
Friendly, easy to work with, and speedy service.
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January 2024 by Eitan Straisfeld
Very quick and professional.
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January 2024 by Libby P.
Always helpful, always trying to go above & beyond! Definitely recommend trying Enterprise Plus program if you rent often.
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January 2024 by L Taylor
Excellent customer services, Very knowledgeable, The whole entire Enterprise Staff on Inwood in Dallas gets 5 stars from me.
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January 2024 by CJ
Good service but you have to book ahead they are crazy busy
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January 2024 by Kayla Heard
I used to work for Enterprise in Florida at a large location, so I know how hectic and busy some days can be. However, I came on a Sunday afternoon and was the only person renting a car at that time. After calling ahead that morning and confirming my reservation, I arrived at the branch and still had to wait about 35-45 minutes to get into a vehicle. There were no clean vehicles prepared for my reservation and not even another option for me to choose that was ready and available at that time. After waiting for a while, one of the girls offered me a free upgrade, which was fitting.Upon pickup (and after calling ahead!!) I waited nearly 25 minutes for a ride home and the driver was driving at least 10 miles under the speed limit the entire time. I did not feel safe and I did not have a pleasant rental experience. The customer service was good but the organization and preparation was terrible. Will likely pick a different location in the future.
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January 2024 by Miss Camille
Staff members at the Inwood location are awesome! I'm sorry I can't recall any names at the time of this review, but everyone I encountered provided excellent customer service from the day I picked up my rental to dropping it off. I highly recommend working with this team.
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January 2024 by R Markussen
I had a rental for over a month due to my car being in the shop. Had to keep extending and the Inwood location was super accommodating and supportive.
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January 2024 by Arial Cantu
My experience and customer service was great with David when picking up the rental. He was welcoming and answered any questions I had. When it came time to turn in the rental, the lady at the front was very rude and unprofessional. I’m not sure if it’s because she was the only one in the front or it was short staffed that day, but professionalism and sarcastic remark were not necessary. Worst experience dropping off and bad customer service!
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January 2024 by Ashley Bird
Shay was awesome and very helpful!
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January 2024 by Maria Medrano
My experience with this office was great! I walked in right before their closing time, asked for a quote on a rental and when it showed cheaper through the app, Brittany suggested I book through it instead. She allowed a few minutes to go by and when she received the reservation, she gladly helped me get my rental. When I returned the rental, I needed a ride back to my vehicle and Brittany set that up. The area manager(can't remember her name), was the one who drove me back to my vehicle. Like Brittany, she was also very friendly and nice. I will definitely make this my car rental spot in the future if needed. Thank you for the help y'all!
