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October 2023 by Tracy Patterson
The crew at the enterprise location on Polk street is totally AWESOME! Knowledgeable, nice , attentive and customer friendly. I would recommend this location to anyone interested for future rentals.
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October 2023 by Mon Will
TRASH. Employees do not return calls. They will put others ahead of you. Do not care about your reservation or overall time. LIARS... USE ANOTHER LOCATION...TRASH LOCATION AND TRASH EMPLOYEES. If i could give them less than 1 star i would
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October 2023 by Kevione Burton
I love this location. I’ve been renting from this location for about 3 years. Service is fast and efficient and the best customer experience is given! 5 Stars
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September 2023 by William Chris Owens
Crooks 50$ deposit 39$ for 20$ worth of gas. Received Car Aug ll had to wait a week in Corsicana. They told me I had 30 days, I only got 12 days. Give them a prepaid .credit card or you will be in dispute. They hit my credit card for 83$ even though it was locked. They threatened to report car stolen after I was told 30 days!!!!!!!!
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September 2023 by Patricia Rebollar
Last time I booked the rental car gave me problems. Which I understand sometimes you never know with vehicles. Yet this time I made a reservation, but what the point of a reservation, if the vehicle won’t be ready till a whole hour later.
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August 2023 by D J
Only one employee at the desk with several customers. The vehicle rented online was not the one offered. I had to extend my wait time and leave time due to the unprofessionalism at Polk location. Finally, the vehicle was ready, and it has a dent on rear passages side door and scratches on driver door, after a quick subpar cleaning....but wait, it had less than a quarter of a tank. Now, I had to wait for another employee who was 7 minutes away to come back with the gas card. Will never use this location ever again.
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February 2023 by Tay Asheley
Worst customer service I’ve gotten in my life. The girl at the counter with the braces who claims to be the manager is unhelpful rude and over charged me the amount I was given when the card declined she decided to not help us. Transferred the right amount she refused. Waste of time. Horrible service. Will tell insurance company and others not to rent at This specific location. Took off work to set this up and was treated like trash. SMH. Never again. Y’all need to give them customer service training. Ridiculous.
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January 2023 by Kay Aderman
The staff members were very friendly, knowledgeable and helpful. I understand there's a nation-wide shortage of rental cars for immediate use - I had to wait 2 days to get mine. But Wow - instead of the expected small car, I got a minivan for the same (insurance) price! And they came to pick me up at my house.
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November 2022 by Trevor Jefferson
Our insurance was suppose to pay until the 7th of this month, but you all said you would still charge a late fee if we didn't have it turned in by the 6th, even though the location is closed. So, we used the drop off box as of a few seconds ago.
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November 2022 by Susan Vargas
Had booked a car online. When I got to Enterprise, the customer service representative tried to charge me more. Then, they moved me into another vehicle which was larger and told me it would be the same price as what I requested. When I get ready to pay, I find out I will be paying twice what I was originally told between the deposit and the car fee. I had called prior to coming in to check on everything and was told I was correct about what I was expecting by the person answering the phone. Apparently, this was wrong.I felt like I was told everything just so I would show up and possibly rent the vehicle anyway. I showed up but did not rent the vehicle. I will never go to this Enterprise office again.
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August 2022 by Donald Robins
Absolutely unprofessional. I called this location several times and someone simply picked up the phone and said nothing...multiple times.
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May 2021 by Fatima Greene
Not customer service friendly...smile in your face and bring your car back dirty without the being done correctly...horrible experience with
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October 2020 by Martha Villanueva
They always perfect customer services
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February 2020 by P S
Worst customer service ever...After Making a rental car reservation.... the associate transfered to the place who supposed be to pickup and because my car broke down. The person who answered the phone was so rude and Not professional at all. She said to me to get a ride with someone because she has none to pick me up even I told her I have a reservation for.
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January 2020 by Priscilla Anguiano
I came to drop off my car before going to work . Service king recommended this place and said it’s convenient. I’ve been waiting for 30 min and no one has showed up . Very unprofessional...I’m very upset ..not a place I will come back to.
