-
October 2023 by Google user
I've had multiple repairs that each took over a month to work through in the past four months. Both times, the guys at the Cedar Springs location worked patiently to ensure my Macan was covered through my extended warranty, no matter how big of a pain it was for them to deal with this slow process. Not only did they continously communicate with my extended warranty company to ensure the repairs were being covered, but they also educated me on the issues with my car. I greatly appreciate how patient they were week to week and the way in which they took care of me from start to finish, for both extensive repairs. Thank you Elijah and the entire team!
-
September 2023 by Brenna Dupre
Elijah, Chris and the technicians at this location are amazing! I am a young car owner trying to take good care of my vehicle, and they always do amazing work and answer all of my questions. My manual VW Jetta is my baby! They are a growing location and always accommodate my crazy work schedule. I don’t trust anyone else in Dallas to work on my car!Services: Steering & suspension repair
-
August 2023 by Candace Thorn
Highly recommend!! I called Elijah and told him my problem. He said bring it in. I brought my BMW in and Elijah didn’t waste any time getting me in and out of there. I’m 100% satisfied with the work and all of the technician’s excellent customer service.Service: Auto body & trim repair
-
August 2023 by Edwin Garcia
Deceptive business practices. Scammy place. Would not recommend.I had a deeply disappointing experience. They hid their fees on top of my original quote. They said it would be done in a day, it was not. This is not how you build trust or loyalty. Stay away from this place.
-
August 2023 by Latonya B
I WANT TO CALL TO YOURE ATTENTION THE LACK OF CUSTOMER ********************** THAT WAS RECEIVED FROM EUROPEAN SERVICE CENTER. I DID READ THE REVIEWS BEFORE I TOOK MY VEHICLE TO THE ***** I DID NOT SEE ANYTHING THAT STOOD OUT IN REGARDS TO NOT HAVING GOOD CUSTOMER **********************. I TOOK MY CAR TO THE **** ON 08/03/2023 AND DID NOT RECEIVE MY CAR BACK UNTIL 08/21/2022. I HAD TO CALL SEVERAL TIMES TO GET ANSWERS IN REGARDS TO WHAT WAS THE ISSUE AND THAT TOOK OVER A WEEK TO DIAGNOSIS. I SPOKE WITH ***** AND ****** ON SERVERAL OCCASSIONS. ON 08/17/2023 I CALLED AND SPOKE WITH ****** AND HE WAS VERY CONDESCENDING IN REGARDS TO THE WHOLE SISTUATION. ON THIS DAY HE ADVISED THAT THE WARRANTY COMPANY WAS GIVING HIM A DIFFUCULT TIME. I WILL CALL AND FIND OUT TODAY. IF YOU DO NOT READ ANYTHING ELSE PLEASE HEED THE CUSTOMER ********************** IS HORRRIBLE.
-
May 2023 by Harrison Reed
May 2023 - This was the most professional auto service I’ve ever had.The inspection was incredibly thorough and transparent. The team makes it really clear on what the issues are and more importantly where your money is being spent.They use an online platform where the mechanics upload pictures along with the $ cost of parts and $ cost for man hours, which I appreciated.They go the extra mile when it comes to communication and providing updates. I never once felt cheated or taken advantage of like I have with other auto services in theThey took the extra care and it shows. My car drives exactly like it did when I bought it 10 years ago and this is the only shop I’ll be going to from now on.Services: Air & cabin filter replacement
-
May 2023 by Luis Zapien
Very good customer service they explain everything with details. And made my 2014 jaguar ride smoother then ever. It's a lil hard finding a good place to service a European vehicle, but it's safe to say I found my place.
-
April 2023 by Marilyn Knox
I found them online and decided to try them based on their ratings, I am very glad I did. Very professional, timely and reasonable in cost. The guy at front desk was awesome and made sure he communicated the entire process with me until I picked up my vehicle. The only reason I didn’t give 5 stars is because I had the washer fluid box replaced, and they did not fill with washer fluid and it would be awesome if they could take your car through a wash because it sat under the tree and all the droppings from the tree was on my car. Other than that, they were nothing more than amazing and I will be returning for all and any repairs.Services: Air & cabin filter replacement
-
April 2023 by Miguel Melendez
Took my car back in January.Cons:* They mark-ups parts. I had to replaced my car's thermostat, and I checked the price on the Audis website, which was $531. They charged me $772.36 for it. And when I asked them why they were charging me $200 more than the part costs, they told me it's business, and they had to make money.* I left with the impression that they were not honest. Before they started working on my car, I asked if they were replacing the water pump. I had done my research, and if the thermostat is replaced, it's recommended to go ahead and replace the water pump. They told me that they were NOT replacing it. Next thing you know, when I went to pick up my car, they said to me that they did replace it, but that it would be on them because they had told me they wouldn't replace it. After I got home, I checked the invoice, and the water pump wasn't on them; they had charged me for it. The next day I went back and asked them why they had charged for the water pump, and they told me that they had not charged me for some miscellaneous fees and the coolant, which added up to the cost of the water pump. Why not charge me for whatever miscellaneous fees they usually charge and charge me for the coolant, and then provide a credit for the amount of the water pump? That way, it's clear that they really did take care of the water pump and not just made up some fake miscellaneous fees.* They charged me $180 for an oil change with a discount. They say they usually charge $190 per hour for labor, and they only charge me $84.00.Pros:* They had my car ready very quickly. In about a day.* I haven't had any issues with my car.Services: Auto water leak repair
-
March 2023 by Karen P
Our corporate office is in RI and we have vehicles throughout the United States. It nice to find a car repair shop that you can trust to take care of the car. Quick affordable service and always communicated on the vehicle. Highly recommend!Services: Auto engine diagnostic
-
March 2023 by Britt C
Used to go to my cars dealership to get my car worked on but was looking for a second opinion after bad service and general apathy from the staff at that dealership. I was lucky to find out nearby was European Service Center who did a great job with my car, and I could tell they care about doing a great job. Needless to say I'll be going here now to get my car worked on.Services: General repairs & maintenance
-
March 2023 by Jen Johnson
Excellent prices and customer service (Gold star for Robert at Cedar Springs location). If you need anything repaired on your vehicle or just an oil change..go visit them! I got my oil changed for half the price of the dealerships!Service: Oil change
-
February 2023 by Kimberley Shields
Highly recommended! Not only are they effective & efficient but Robert was very personable & professional. I had concerns regarding a new Mercedes purchase that were remedied & alleviated by Robert. Not only did he complete full service on my vehicle, he provided images to explain & clarify any concerns at reasonable costs.Service: Oil change
-
February 2023 by RiCksTa Gee
My truck had a questionable tick! That I was not ready to find the answer too. Took it in and the front desk guy! (Brian/Ryan) was so helpful and understanding of my situation. Their team diagnosed the issue and the results were bad. Advise for them made me have a clear understanding of what would be my next step. Not only fair and professional, but honest too! I recommend.Service: Vehicle Inspection
-
February 2023 by Austin
Took my Audi in to get an engine noise checked out. They had availability the same day and got it back to me the next day. The mechanic looked it over and said everything seemed fine and even started up another Audi on the lot for comparison. Since they didn’t find anything of concern they said they wouldn’t charge me. Will definitely be coming back, so good to find a mechanic you can trust
