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November 2023 by 김경민
This was my first time renting storage in my life, so I visited without any knowledge. I visited here because the service was not good at other places, but the staff was very kind and gave me explanations while touring with me and helped me choose the unit that was right for me. Thank you so much.
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October 2023 by Kevin Simpson
The team has been very supportive since I have been new to the storage life. They have answered all of my questions and gave me a tour. It was an easy process to sign up. I highly recommend this storage company.
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October 2023 by Eric Rossland
Selected this company and location based on the positive reviews. Super impressed with the facility and the staff. SUPER helpful and nice staff. I highly recommend this company and location!
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October 2023 by Ryan N
Great service! Thank you so much for being attentive, quick, and easy to deal with. Would recommend to anyone looking over local competitors that’s I’ve recently DEALT with. This was more like a breeze of service
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September 2023 by Arjay B.
I gave one star because the facility was clean. I rented a space for $68 per month with the understanding that the advertised "1st month free for new customers" applied to my situation. I paid 90some dollars for the first month thinking that perhaps the free month would be credited the second month. i was charged $68 the second month so I called. I was told that " 1st month free" was a promotion and I missed the free month by one day- BTW: the sign is a permanent part of the facility street sign and the offer is always listed on the website. I was also told that I received a "special" rate so the free month didn't apply. We'll, it was news to me but whatever. Most recently, my second month of rental, I received a notice that my rate increased from $68 to $134. Long story but the company stood by their abrupt price increase so I'm moving my storage. I don't recommend this storage facility.
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August 2023 by Karen Horner
The staff at Extra Space Storage was SO helpful and nice! They happily explained all the details, went over the process of moving in our belongings, and even offered to personally walk us to our specific storage unit! When we had trouble with our lock they responded right away and came to our unit to show us exactly how it works. We are so appreciative! The unit, the building, and the exterior areas are all exceptionally clean, well lit and easy to maneuver in. Overall great experience! Thank you
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August 2023 by Carlos Palacio
Beautiful facility that raises rates about every 6 months. Moved in April 2019 at $85/mo (regular rate, not promotional) and latest notice letter says my new rate is $295. Staff is great but can't do anything about the rates set by their corporate overlords. Will be moving my stuff at the end of the month 10 minutes away, where same size is still less than $100.
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August 2023 by Brianna Pemble
My in and out experience was pretty fantastic. I was storing my stuff in an outdoor unit for about 7 months, and of course with that comes risk. A couple of weeks ago, we were unable to get into our unit with our key, as someone had damaged our lock. We were able to get back there today and Cameron really took care of us. He was so attentive, respectful, and walked all the way back there TWICE in this awful heat to assist us in regaining access to our unit. He was able to get the lock off and ensure our move-out went smoothly. Thank you, Cameron!
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June 2023 by Christy Rodriguez
We have used this storage company since 2005…. So I given plenty of time to be able to give this review. Very nice and secure facility. The staff is exceptionally helpful and courteous, especially Dustin. He was very prompt and helpful. Definitely recommend this storage facility.
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May 2023 by Seth Andrews
My late husband and I have been customers of this facility for many years. The staff has been amazing, especially Jacob. His customer service acumen and attention to detail is something that is rarely seen anymore. I am grateful to him and to the great folks at this facility and highly recommend this particular facility for all your storage needs.L. Andrew Cox
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May 2023 by Richard B.
Although the facility is always very clean I can't get over the fact that in 6 months my rent has gone from 4750 to $60 I would not recommend Extra Space Storage to anyone
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April 2023 by Penny Smith
Today I had to set up the smart lock for the unit to be used as a parts locker for work. The lock that my work people was a little too large to fit through the hole to secure the unit door. Caleb and Dustin went above and beyond to help me. They ended up having to change out the lock plate to accommodate our smart lock. And now it works perfectly. These guys are definitely an asset to your company. Thank you Caleb and Dustin.
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April 2023 by Michael Brian
This is the best and most impressive storage facility I’ve seen! State of the art app based software to allow secure easy access as well as stat of the art customer service! Im impressed! I highly recommend them to anybody ! Dustin was awesome ! ??
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April 2023 by Precious Johnson
I would’ve gave it one star if it weren’t for the staff. The staff is really nice and welcoming, but my main issue is that I’ve only had the storage unit for a little less than a few months, and they raised my rent $40!!! I’m flabbergasted honestly! I’m broke and already struggling and they raise it within a couple months of getting a unit ,honestly ? I feel a bit scammed
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March 2023 by Allen H.
I was given what seemed like a really good deal to move in. The move in rate continued for a few months and then In the course of 11 months the rates went from 116, to 196, to 276. Needless to say I am moving out. Just a crappy way to conduct business in my opinion.
