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March 2024 by Brandon Thomas
Place is trash, took an hour just for me to get 12 QR codes printed
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December 2023 by jose a
A Fedex shop that looks like its been there for years in a depressed neighborhoods with great parking ?️. watch out the surroundings as you enter or exit the sketchy area.
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December 2023 by Bill Mansfield
Best experience I've had from the service industry in a long time. Courtney was polite, professional, and knowledgeable. Looking forward to bringing my future printing needs to this store.
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December 2023 by O’Brya Florida
customer service was great by the older man who was in, self print was easy & he explained how to do it & answered my questions very well. it gives pre-auth hold amounts (minimum of $5) but it was 75¢ for my one b&w sheet. parking was tight at the time i went (around 2:30pm) but it only took about 5 mins total to get what I needed so i wasn’t worried about my car being towed or anything.
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December 2023 by Greg
Outstanding service here. My leadership team was in town for an event and we needed graphical flashcards printed ASAP. I called them the night before to talk to Delaney about how to make this happen. They took our concept to help us turn it into a beautiful gift for our participants before our deadline. When I picked up the cards, I was greeted with a warm smile and awesome service. Thank you!
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December 2023 by Tara Cahill
I arrived at the FedEx office location on Ross Ave. about 8 minutes to 7:00 PM. I simply needed a 4 page document printed to I could sign and scan it. Customer service emailed me a code, seemed easy enough. There was already a dark haired lady there being helped by the man behind the counter, he wore glasses, kind of salt and pepper hair. He was asking the lady for her ID to ship a package. He seemed a little impatient, but I thought perhaps the customer was being difficult. She seemed pleasant enough. Then he asked me what I needed and I explained that I had emailed a document over and had a code. He just said, "It's going to be a while" in an irritated tone and went back to helping the lady. I walked around the store a little bit and after a few minutes said that I could use the machines "over there" with a credit card. I had never done this before so I wasn't even clear as to what I was doing. I explained again that I had been emailed a code and this just seemed to piss him off more. Then it dawned on me that he was just irritated that the store was closing. At this point, I took note of his name tag, "Joe- Assistant Manager". I thought it odd that with his title he would be acting in this manner but brushed it off. I went over to the self service area and the machines did not support my debit card, so I could not help myself. I turned and just kind of wandered around. After a few more minutes he noticed me wandering and I said, "It doesn't like my card". A couple minutes later, he asked what my name was, so I provided it. The other lady was still at the counter trying to get her package processed. He paced over to a computer, type type type. What time did you send it anyway, he asked. I told him "4:55 PM". He couldn't find the email so I rounded the counter and pulled up the email and read the code to him. He was super irritated by this time (judging by his face and body language) and he began to print the documents. I said, "Hey dude, sorry to hold you up." He just briskly said, "yeah yeah, I'm trying to wrap things up here." He then handed me my papers. I explained that I needed to scan the documents but the machine doesn't like my card, and asked if I could pay for it in advance and scan it. He said "we can't scan it for you." I reiterated, I don't want you to scan it for me, I am simply asking if I can pay for it in advance and go scan it myself. He didn't like that either, and just repeated that he couldn't scan it for me in a nasty tone of voice. By this point, I am OVER his attitude. "Dude, there is really no need to be a D*CK". He said, "yeah, whatever." I went toward the door, but realized that this guy is a total embarrassment to the establishment. Turned around and said, "Hey Joe, I see you are the assistant Manager, you have a Manager?" He replied, "Yeah, he's in tomorrow. His name is Jordan. You can leave now." To which I replied, "There was really no reason to be a d*ck, dude." He just waved me off, "You can leave now". I just said, "no worries, I am." Mind you, this WHOLE time, a FedEx driver is still loading boxes into his truck, so the guy couldn't close the store fully ANYWAY!!! I sat outside to get an Uber and the FedEx driver came out to load up the last of his boxes and told told me to have a good night. Couldn't have been a nicer guy. Now as for Joe, perhaps FedEx office needs to not schedule him for the closing shift, because he gets hangry or something. As an aside, I work for a Law Firm, and just resigned from a position at a National Law Firm in Dallas. I can ASSURE you, that if we need binding, paper products office supplies, or even a PEN, Joe hands down lost you that business. Just in case corporate doesn't pay attention to Google reviews, I'll be contacting them in the morning. There is absolutely ZERO reasons Joe had to act in that manor and managed to embarrass him
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December 2023 by Austin (Arob)
The staff was amazing! They were able to expedite my print job and get my resume to me n time for a very important job fair.
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June 2023 by Jeff Merrill
These guys are amazing. I walked in there unannounced and had to ship 25 boxes worth of fragile merchandise... And they made it happen. All crew members were very professional and talented. Was very impressed. Dallas has a FedEx gem.
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June 2023 by Karin Herzog
the service is top notch. They helped me out and went above and beyond to make sure had everything needed for a trade show. Thank you, you are appriciated!!!!
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May 2023 by Adam Matthew
Tried to FedEx a package and my phone died so I asked the associate to google the address for help and she refuses because she said she would get in trouble. What a waste of time.
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April 2023 by Litz Rodriguez
I had a last minute difficult request for a badge reel for my sons nomination. We were in it to win it and thanks to Fed Ex we did. They crafted our photo to the exact dimensions that were needed. They were knowledgeable to my needs. They helped with the badging process. I was satisfied. Service was excellent, fast, reliable and cost effective. I was so thankful to the staff for making the job so beautiful.
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February 2023 by Lady Psych
If lack of customer service was a location, this one would be it. No acknowledgement, no asking how they can help...nothing. Thank goodness I will never have to go back.
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January 2023 by leila Moreno
I was getting followed in downtown Dallas ( I am a 16 teen year old girl) told the staff member that I was being followed they proceeded to kick me out of the store and said no loitering my phone was about to die
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September 2022 by Sheryl S.
So helpful, attentive, quick, and super friendly. I'll be back for sure! They have enough parking spaces too and it's easy to get in and out.
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August 2022 by Alexander Wolodzko
We worked with Christine (I believe it was Christine) in the print shop - - - she was absolutely amazing. We had a last minute meeting with an important client needed books and materials printed. We were crunched for time and even though there was a huge back order she stayed late to help us out. She did this with cheerful disposition. Materials turned out great! She saved us. Thank you Christine!!! You are the best.
