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March 2024 by Holly Hollenbeck
Paula and her team are wonderful - I have taken my dog here for several years and Jose has always done great work on her.It is cash only for any potential new customers reading this, so be prepared!
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January 2024 by Karen Weiss
They do a great job!
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December 2023 by Mary-Ellen Casper
They are very kind and do a great job with the grooming. The place is very clean, and they check to be sure your dog is vaccinated, which I like. Highly recommend!
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December 2023 by Sharon Gold
Been going here with various dogs over the last 25+ years. Would never go anywhere else.
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October 2023 by Jakki Washington
They have a very friendly owner and staff. I take my fur baby there bcuz of a groomer named Sonya I was told about who is very good working with nervous and difficult dogs. I can definitely tell the difference when someone else besides her grooms my baby. She is the only reason I drive way to Richardson!!
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October 2023 by Ryan Campbell
Love them! Pups are always excited to go there.
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May 2023 by Sandra Luhring
The owner is a animal lover, and takes care of her clients pets, as if they were her own.
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May 2023 by Howard Schwartz
Did a great job on our Standard Poodle. I'd give 5 stars if the toenails were trimmed as I asked for and also some missed spots needed extra trimming when I got him home.
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January 2023 by Travis Bell
Horrible. I dropped my dog off at 9:45am for his 10:00am appointment. They didn't call me to tell me he was ready until 4:45pm, which is 45 minutes before they close. When I got there, they told me they were cash only. They never told me that in advance. I had to leave and find an ATM. After paying, they went in back to get him. There's no way they actually cut his hair. He looks the same as how I dropped him off. I asked if they cut his hair because he didn't look any different. They said yes. I don't believe them. Horrible experience. On my way out, the lady told me she takes her dog to PetSmart. Apparently even the employees don't trust them. Pathetic. What a waste of $65. I recommend staying away from this place. I wanted to support a small shop instead of a big chain, but this is the worst experience I've ever had with a groomer.
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December 2022 by Kurt V.
My first review 8 years ago found this place to be fantastic. My actual experience since then has not been. My dog was injured in their care some time ago (almost 2 years ago now) and STILL suffers from the effects of those injuries. Paula, the owner, was completely dismissive of the situation and took no accountability or responsibility for it, only an excuse that she was off that day and had left things to the charge of one of her employees.Do your dog a favor and take them somewhere else. I have never forgiven myself for the guilt I feel for trusting mine in the care of this establishment.
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December 2022 by debra k.
Paula is the most caring and wonderful person ever! I came to her when we moved to Dallas, and she cared for my Riptide and did a great job. He never came home upset and always happily barked when we came up to Fireplug! He died last year but now our Cielo, our grand dog, is a newcomer and quite happy. Her prices are very reasonable, and she will always know your dog's name! Deborah is awesome and she will always chat on the phone! Paula will also recommend a great dog sitter if you are interested!
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August 2022 by K Weber
Sonya is the best! Paula, the owner, is so personable and really cares about your dogs! Highly recommend The Fire Plug, but book early; they're busy.
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July 2022 by Jason Bailey
Love this place. They truly love their dog customers and have always had great cuts. Highly recommend.
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April 2022 by Andrew Hess 01
Very focused on understanding what is wanted in a cut. They truly love dogs!
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March 2022 by Lisa Justus
My pets gave been groomed here 15 + years. Paula is the best.
