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January 2024 by Ines Hita
My neighbor recommended Firestone on Greenville, and I'm sure glad I have them a try. At first, I wasn't sure if they'd be able to take my car even though I had an appointment considering how busy they were. Their customer service is great, and they were quick to assure me that they could honor the appointment and get my car done within the hour. I was very impressed and because they did everything they said. They seem to work well as a team. People kept dropping off and picking up their cars with ease. Overall, it was a great experience, and you just can't beat the price. I will definitely take my car for service here again.
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January 2024 by Dylan Allred
Wouldn’t recommend unless you want to leave your car 8+ hours and them still not be able to look at your car. Just for a simple tire repair. Was told it would only take a few hours, called several times to be told we will get it done today. And I show up when they close as no one called or let me know anything. and was told then they never got to it. Terrible service.
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January 2024 by The Origin Store
I had a terrible experience at 1430 Greenville Ave, Dallas, TX 75206, United States. The reps name is Steven. He attempted to tell me my 2009 Honda accord required synthetic oil, it does not. He attempted to say this based on the fact my car has high mileage, while I understand it can be suggested. It’s in no way a requirement. I understand the suggestion but he quickly backed tracked and advised I can use standard oil as I previously explained. Next I attempted to present a coupon for $29.99. He advised the charge for the standard oil change with the coupon would be $69+?! When I asked why, Steven advised that it was because the oil change takes more then 5 quarts. At this point I politely advised I will leave. I left because my car takes only 4.4 liters of oil!!! So he is flat out lying to customers and based on my interaction and the one with the person I saw him handle in front of me. I could tell Steven is a liar and a cheat! Someone needs to investigate this, unless this is how Firestone does business?!
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December 2023 by David B.
A rep named Steven at the Firestone location in Dallas Texas. 1430 Greenville Ave is a deceitful employee. He attempted to tell me my car needed synthetic oil , it does not. It uses standard oil. That's a recommendation for high mileage cars. But he states it as if it was a requirement, which it's not. Then I attempted to use the coupon for $29.99. He again attempted to overcharge me at $69?! I asked why and he explained it only covers the first 5 quarts. Well hello, a 2009 Honda accord can only hold 4.4 quarts, so then why charge me for oil that's not being used?! This man need a demotion or to be fired for his mail practices. Unless this is company policy, and if so we have larger problems going on here.
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December 2023 by Thomas L.
Called in to see what the wait times were for an oil change and vehicle inspection. Was told same day. Came in 30 minutes later and was told I could leave it over night or make an appointment for 2 days later. Came in 2 days later for appointment, told me can't do inspection but should be able to get oil change done, even though I had an appointment. Tried charging me $230.00 for just an oil change. Told them no shot and took it to Valvoline down the street. Oil change and inspection for $145.00 same day no appointment. Firestone was brutal from customer service to price.
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December 2023 by Gabriel Torres
Absolutely wouldn't even recommend someone to go here if this was the last tire shop on earth, it's sad I had to take my tire off myself and get a ride to hamms just to get a tire, with out even looking up the guy behind the register nonchalantly tells me it'll would be a couple hours before I could be seen because they only had one person working at 10am, how rude, and what kind of place schedules one employee in a shop during weekday business hours. My truck had a blowout on my way to work, so I pulled over to firestone with my tire shredded off the rim. Rather than offer any help to me. He came out and started yelling at me, and threatened to call a tow truck and have my truck towed, mind I had my two week old son in the truck with me. I just don't understand how a tire shop would treat someone with a flat tire in front of the tire shop that way. Terrible service wouldn't recommend it to my enemies.
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December 2023 by armen dohanian
Happy with customer service, communication, service, etc. Wasnt "cheap" but nothing is these days. Will gladly recommend to those seeking this level of service (clean shop timely, etc).
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December 2023 by Jerrod Ballard
Firestone will never receive my business again. They used to be trusted to handle my routine oil changes and other occasional vehicle maintenance, but the fact that my synthetic oil change has gone from $60 to $120 is outrageous. Not to mention the $300 to change some headlights and turn signal. I found another auto shop nearby that took care of the same issues for almost half the cost for the exact same services. As hard as things are financially for people, I’m furious that they deem this acceptable.
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December 2023 by Halle Patterson
I am very impressed with this Firestone! They were honest and helped me save a TON of money. I came in with no appointment and they were able to fix my car the same day. 10/10 this is a great shop.
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December 2023 by Paul Baker
I had a flat tire on the way to dinner at about 6pm. Michael managed to have the flat tire replaced, diagnosed a battery issue , and installed a new battery all before closing time. I very much appreciated his willingness to help and the ability to do so quickly.
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December 2023 by Madison Alheidt
SCAMMED. Went in for an oil change and fix a tire that had been losing air. I get a call telling me that I need to replace both front tires when only one of them had an issue going in. After trying to sell me a tire and alignment package, I declined and say I’m going to get a second opinion. I then pick up the car, I leave the facility and drive down the road and the car is pulling entirely to the side of the road to the point of being not drivable (which it had not been doing when I dropped it off) I turned around immediately and went back to the facility where they told me my tire pressure was at ZERO. they did not tell me this upon picking up the car claiming “they forgot” after much back and forth, they put air in the tire and tell me “it won’t hold.” It’s now the following day and the air is STILL holding in the tire. They tried to rob me of buying 2 new tires plus an alignment package and went as far as to deflate my tire to zero to try to pass one over on a young girl. ABSOLUTELY SHAMEFUL. A flat tire can cause an ACCIDENT and potentially hurt people. All to make a buck off your small commission rate? DISGUSTING. Rico, Steven, and I believe the other ones name was Michael who were all involved.
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December 2023 by Kara Potts
If you are a young woman, stay away! I took my car here and felt fully taken advantage of. I was quoted a ridiculous price for new brakes, and was told by another mechanic that I was probably getting scammed.
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November 2023 by David Hem
I came in to check on my low air tires, stood around for 10 minutes trying to get anyone’s attention, and they definitely saw me, yet no one came to check on me. Poor service.
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November 2023 by Benjamin Gerzik
Great work and service. We mistakenly thought we made an appointment for a tire repair but did not send it all the way through, and Ed still took the extra time to take care of us even though he was getting ready to finish his day. The work itself was perfect and Ed was the best. We’ll definitely be back here for anything else we need!
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November 2023 by Reagan Wish
Ed was a hero! I had an issue with my tire, came to Firestone (accidentally) without an appointment on a Friday evening. Despite the short notice and end of day approaching, he still fit us in. The fix was perfect and the service quick! We’ll definitely be back!