-
September 2023 by Gary C.
had a service experience today that has been consistent with Firestone. arrived at 8:45 this morning to have a flat repaired on a tire they sold me. was told it would be 10 am before they could do it. I asked if I needed to stay or if I could come back at 10. showed back up at 9:50 and was told it would be at least two hours because other people waiting had shown up since I was there. they look for anyway to avoid repairing the tires they sell. they automatically add tire hazard warranty, free repair and free rotation. stop paying for it because most likely you will do what I did. go to NTB and got it repaired quickly. I'm done with firestone
-
September 2023 by 彭千萍
The service here is so bad. The open time is 7am. I came here at 7am, but the door was lock. I didn’t leave until 7:30. No one was here. The other day I told them about this. They didn’t want to do anything for that. When I got there, they told me they didn’t have a tire to replace. They told me to come without tire in stock? Seriously?
-
July 2023 by mario silva
Stopped to get car oil changed around 9 a.m. no other customers, plus no visible customer cars in the parking lot figured quick in and out 1 hr tops., power outage according to guy at register computers were turning back on, so I told him I'll wait in the waiting area. . 15 min later still never even asked about what I needed. 2 customers walked in he told them if they would like to came back later.No customer acknowledgment at all, besides computer was turning back on.
-
July 2023 by Nicholas Smith
Stay away from this place. I went in with the intention of getting a state vehicle inspection but was unknowingly upsold a bunch of services that weren't necessary to pass inspection. I came in and found no one at the front desk with no bell to ring on the counter, so I had to go around out back to finally get someone to help me.Once I made it back to the front desk, I was immediately asked by the associate for my contact information, not what actual service I needed. After I gave him this info, I waited a while and was later told my car needed over $700, but the safety inspection and the emissions test fees combined were under $30 (in retrospect). This place lacks transparency and honest communication. They'll easily exploit any potential customer to squeeze as much money out of them as possible. Would you really want to go to any business to fix a particular issue and not be asked any basic questions about what you need? Let alone get reasonable solutions?The associate even tried to suggest something to "save me money," but I thankfully realized he was just trying to get me to apply for a credit card after asking the right questions. At least those unnecessary parts/services I got were adequate, so I didn't leave out feeling completely conned.
-
April 2023 by Cheyenne Calovini
The door were unlocked. The lights were on, but nobody was there. 6pm on a Saturday. It says they are open till 7pm.
-
January 2023 by Chelsey Burnham
I came in 20 mins before closing Friday night because my tire was completely flat. I barely made it there and had no other option. Although it was so close to closing Jairo still helped me and put my spare tire on. He provided great service!Service: Tires
-
January 2023 by B S
HORRIBLE. Please do not give your business to Firestone. This is the third location I have attempted to use. In this saga, my alternator was replaced and when I received the car back, coolant was leaking and the hood’s hydraulics which were previously in perfect working order were not functioning. The hood simply slams shut. When I returned the vehicle to have these items addressed, the vehicle was given back to me with my engine cover missing from under the hood and none of the problems aforementioned fixed. I am embarrassed to say that the only thing surpassing the incompetence of staff and managers and their complete lack of respect and honesty is my stupidity for going back to them with my business. Please save yourselves the headaches and having your vehicles vandalized and give your business to someone who deserves it.Service: Battery
-
November 2022 by Nariman Musayev
You make an appointment and get an email saying processed but apparently have to wait for approved email too. Which never arrives even past your appt time, so they don’t even notify you if it is canceled. Just a waste of time and trash service concept
-
November 2022 by Nicholas Mendoza
I brought my car in to have the suspension checked. When my car was returned to me my window was severely cracked. The man at the desk, Barry, acted as if I was lying and trying to scam them at first. After following up with them the next, as I was told to do, they sent me an invoice and said that they would be replacing my window free of charge by the 10th of September. Now every time I call them they give me excuses or hang up on me. This is the worst service I have ever received or witnessed from any company. They broke my window and still charged me for the visual inspection. Today is the 20th of September.They fixed my window and made things right. The guy currently managing the place was helpful.Service: Steering & suspension repair
-
November 2022 by Jesus Raymundo
Don't even bother wasting your time here. Went for wheel balancing and tire rotation and they told me they would do it next day. Went next day and they told me until next week.
-
October 2022 by Brittany Williams
The lady working October first around 12:40 blatantly wasted my time and came off as rude. After waiting several minutes for someone to change my tire, I walk in to see what’s taking so long and she is busy servicing and actively helping another person who showed at least 10 minutes after me. I would highly recommend the number of other tire shops across the street from Firestone as they actually value your time and helping their customers in the order they come in.
-
August 2022 by Kathy Arya
I took my Honda CR-V in for repair.Interestingly enough, the repair technician informed me my air-conditioning panel had to be replaced.Yeah. He actually said that.He was going to charge me a great deal at $1800 to fix it. It is such a great deal because he knows the parts guy at Honda and has since he first got into car mechanics 25 years ago.He gets a "special" discount.So. I asked him to talk to my husband.My husband wasn't as easy as he assumed.We picked up the car and took it to the dealership.Luckily, I had extended coverage on the car. It cost me nothing but my time to get it repaired.The first Firestone we went to (Campbell Rd by Coit in Richardson) sent us to this Firestone because they did not have the equipment needed to charge the air-conditioner.My CR-V is a 2018.The Firestone they sent us to was supposed to have had the correct equipment.Absolutely no complaints with the Firestone in Richardson. At least they were honest.I cannot say that about this Firestone.Also.I drove to Richardson Firestone with Intermittent air. I drove to the second. When I left the second, I had nothing but hot air.Which means they did not recharge it after inspecting it.What a j****
-
August 2022 by Yash Panwala
The most illiterate employees I have seen at this firestone Location. As of I’m a fire stone Customer since 3 years never have issue and He is saying I don’t have life time balancing service on the account as from last 3 years I have been doing it and with all the recipes on my hand. Never go to this location again. I don’t understand why would you hire someone who has no knowledge about the work they are doing. And 0 customer service.
-
August 2022 by LJ Gillis
We were from out of town and wound up having to go to two different Firestone’s the same day. The first one kept us there for 2&1/2 hours then told us he didn’t have the correct supplies for our vehicle. The second one managed to get us in and out in about 1.5 hours. Both were located on the same street so idk if it was the first or the second.
-
August 2022 by Aurora Nugent
Waited over 2.5 hours with my mom who is disabled only to be told that could not check our AC and refused to honor our alignment
