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December 2023 by Dorie Appleton
The bank is wonderful but the Walmart site has quite a long wait, 20 minutes with three people in front of me. Not a Convenience!
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November 2023 by Ila Bryant
They need to update their google info when I push the location that I wanna call which is Walmart on Samual why does it only give the main customer service number and not the location I sat on hold for 30 minutes when I could have call the location and someone would answer immediately
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November 2023 by Jesus Garcia
Very bad service, they serve all the time reluctantly, especially Killeen. They see that there is a long line and they prefer to be talking rather than serving people.
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January 2023 by Stacy Barton
Just opened my account. Mobile app doesn't let me download it so...am alittle dissatisfied
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January 2023 by Javier Rafael
Bad service , negative attitude.Gina Garza needs to be retrained in good customer service .
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November 2022 by ike ikes
Very bad service, very slow and in the express line they do not serve you, it is better to look for more options
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November 2022 by Adri Chicas
Very bad treatment and they have no understanding with the clients, the manager and the assistant specifically attended to me and I did not like the way I was treated, they should do a better way of treating their clients!!!
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November 2022 by Huerta
Terrible customer service. I only went 3 times at most and I didn't like it.
They always have a bad face and serve you in a bad way.
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October 2022 by norris king
The worst banking experience I ever had they've been stealing my money I can't use the card nowhere but Walmart customer service is lousy I'm closing my account now
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July 2022 by Sylvia Ruiz
Two of the young men that helped me there are very helpful and very nice and polite and every time I go they help me I have no complaints
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January 2022 by La nena Bella
They are slow and rude just go to a different one
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September 2021 by Scott H.
They just do very basic services and everything beyond the very basic has to get approved through the office in Killeen. The call center employees don't know what they're doing. If you call a few times, you are likely to get a different answer each time.
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September 2021 by Fetsum Wassie (Fetsum-Berhan Mebea-Tsion)
I don't know if some of the positive reviews are sarcasm or not. This is the most understaffed location with the slowest service (a minimum of 15-20 standing in unmoving line). If this branch was not where it is now, it'd have been shut down
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August 2021 by IG Cheetosandmojitos
??♂️ it's a bank. I don't see the issue. Plus they have an Express lane for deposits only which is perfect for me. I wish they would get ATM machines that accept cash deposits. Or get those free standing machines like other banks for drive through.
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August 2021 by Fetsum Wassie
I don't know if some of the positive reviews are sarcasm or not. This is the most understaffed location with the slowest service (a minimum of 15-20 standing in unmoving line). If this branch was not where it is now, it'd have been shut down
