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November 2023 by Abolaji A.
Josh at the Dallas Galleria Mall was so helpful with helping us select gift items. He even packed them in a git box for us and was very patient and respectful. Great customer service!?
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November 2023 by Jay Kuehler
Excellent experience. Chloe was extremely helpful.
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November 2023 by Guillermo F.
Make sure and ask for, Chocolate a.k.a Trisha!she'll get y'all right!!! 100% Took her time to show us around and answered and assisted with a smile!
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October 2023 by Mohd A
Thank you for Great Customer service,loved the imprint on the walletThank you Luis
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September 2023 by Tina Clark
Such fantastic customer service, and such a friendly atmosphere! Rose and Josh took care of my watch repair, and insured that I will be back!
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September 2023 by Bin He
It is the first time I visit a Fossil store. Sales person Josh is very patient and helpful. Great experience!
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August 2023 by Claribel Arevalo
Been having issues with my Gen 6 smart watch updating. The store manager, Rose, was super nice and helped us do an even exchange after we had tried all the troubleshooting tips offered by online support. Will def be coming back to her for any future Fossil purchases!
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July 2023 by Pablo A.
Poor customer service Went to get my watch fix I was told they won't fix it Employee had a bad attitude Need improvement
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September 2022 by Dehviant Jones (Dehv)
I've been to this fossil multiple times over the years. Every time I'm in need of an upgrade for a wallet, I stop in. Their products are quality, knowledge of their stock is top notch. Picked up my first crossbody bag from their company to match my new wallet. The gentleman there was very polite and helpful. Definitely worked with my pickiness on what I was wanting.
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July 2022 by Nathaniel Mcmurray
Manager Chad is awesome, took care of a problem I had been working to resolve for almost a month is 5 min . You rock dude !
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March 2022 by Dehviant O
I've been to this fossil multiple times over the years. Every time I'm in need of an upgrade for a wallet, I stop in. Their products are quality, knowledge of their stock is top notch. Picked up my first crossbody bag from their company to match my new wallet. The gentleman there was very polite and helpful. Definitely worked with my pickiness on what I was wanting.
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March 2022 by Marilyn Nesbit
Was able to have batteries replaced in two watches and a trade made on new smart watches. Extremely helpful employees.
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January 2022 by David Jessup
Carrie was the best! I was in a hurry during Christmas shopping and she fixed my watch on the spot! At first I thought I was going to have to wait all day but she made sure and had it done in no time.
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January 2022 by Jason Applewhite
Kerri at Fossil Galleria was awesome and super helpful. Made the experience easy and quick
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December 2021 by Crystal Aeppli
Ken smashed!!! He was great! Helped me set up my new hybrid and told me a few tricks. Very helpful, sweet guy. Love my fossil watches!