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March 2024 by Heart López
I loved my visit at this boutique today! They’re so so so so polite, so nice and they know how to do their job, I’ve never been at a boutique where they take great care of the customer, personally for me I do not how to take that much attention but they made me feel comfortable and give me my space to try every single clothing item?✨Great and amazing job to the customer service assistants ?✨
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February 2024 by Alma Moreno
Loved my visit to Francesca’s today. Lauren was so sweet and so helpful. I went in looking for a gift for someone else and she absolutely went above and beyond to help me find the right gift! Thanks Lauren, you’re the best!!!
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February 2024 by Ivy Knight
Everyone was so kind and helped me out, especially Lauren!! Very good experience
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October 2023 by Fernanda Córdova
I’ve loved Francesca’s ever since I got to meet the store and every visit I make to any of the stores is great and this was no exception.The girl in charge was Dorothy and she was so nice and sweet with me, caring with the clients and making sure we were informed about the promotions and that we had a good experience. She even shared with me a few local tips of things to do around Dallas.Thank you so much Dorothy!
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October 2023 by Austin Beanzo Norryce
Such a wonderful quant boutique in the heart of the Galleria! My fiancée and I spotted several gorgeous outfits portrayed in the window of this shop. We entered and were warmly greeted by Dorothy, who happily accommodated our every requests for one of the pieces advertising outside.Dorothy meticulously scoured the shop for the individual pieces to the outfit displayed outside until we were perfectly happy with resulting outfit. We couldn’t be happier at the look of the clothing, the rising cheers from the workers as she emerged from the dressing room in her outfit, and the overall helpfulness of the staff we experienced here at Francesca.We highly highly recommend if anyone is in search of a boutique which specializes in cutsie, cottage-core-esque clothing, this is your place!
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October 2023 by Hardik Mandaliya
So we just got done shopping for my wife and found a number of items that were amazing.I wanted to recognize Dorthy for all her help, she is amazing and we found what we found because she took amazing care of us.Thank you Dorthy.
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October 2023 by Patricia Moreno
Came here to search for a wedding guest dress and Dorthy was an amazing help! She went above and beyond to find the dress I was looking for. Highly recommend this location!
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January 2023 by Elizabeth Disney-Fanning
5 stars for customer service. I came in on Sunday and Lisa was so warm and inviting . Her upbeat attitude is hard to come by and I never felt pressured to buy anything.Please acknowledge her great customer service !
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January 2023 by Erica Turner (DUSTIE)
Place is great ?with a grand selection of fine jewelry ???and high quality accessories for women and girls??️?????☂️?????... Don't bring your man unless you wish to bore him to death?? unless you need him to hold all your bags for you of course,?? and be ready to spend ???cuz with quality comes price, the place is not cheap but none of the items there feel cheap ??they're worth the money?? and they have good deals too ??? so you can save a little ??????????????????
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November 2022 by Katlynn Nguyen
I adore this store!! Lovely clothing and accessories style!! The staff was exceptional and helped us choose items for the sale that was going on. They were patient with all of our questions! Love the necklaces!
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June 2022 by Abbie Jarma
Francesca’s isn’t really “my style” but the wonderfully sweet ladies that work here have made it my style. They are absolutely incredible. Every time I walk in they are smiling and welcoming you into the location. The Store Manager is a beautiful person inside and out & if it weren’t for her I don’t know if I would continue to shop here. She has gone above and before for me on two separate occasions! One occasion I had bought a cute little cactus planter and it was broken when I got it home. Unfortunately they didn’t have another one in store but she graciously ordered me another one and swapped it out! THAT is customer service! Another time I had bought a pair of super cute sparkly slides and two days later my 6 month old puppy ate them. She didn’t have them in my size but ordered another pair for me & now I have the chewed on pair for gardening and the lake and the new pair for all of my coming adventures. She recognizes me when I walk through the fort and all of her employees have followed suite. You can tell she is a true “lead by example” leader and they are blessed to have her in this high traffic location to make everyone’s day! I wish she would come work for me!
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June 2022 by Elizabeth Fanning
5 stars for customer service. I came in on Sunday and Lisa was so warm and inviting . Her upbeat attitude is hard to come by and I never felt pressured to buy anything.Please acknowledge her great customer service !
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June 2022 by Amy
If you’re on the heavier side, this store isn’t for you and the employees will make sure to tell you that as well. I was harassed by one of their employees throughout the store. Out of all the customers there, she came up to me and kept asking me questions. Seeing that I wasn’t taking the hint to leave, she flat out said, “we don’t carry your size here.” I left after trying on a shirt, because her comment made me spiral into a panic attack. Shame on you Francesca’s.
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June 2022 by Erica Turner
Place is great ?with a grand selection of fine jewelry ???and high quality accessories for women and girls??️?????☂️?????... Don't bring your man unless you wish to bore him to death?? unless you need him to hold all your bags for you of course,?? and be ready to spend ???cuz with quality comes price, the place is not cheap but none of the items there feel cheap ??they're worth the money?? and they have good deals too ??? so you can save a little ??????????????????
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May 2022 by Brandy B.
Apparently this store feels like they can come up with their own rules. When I went to make a simple return with the tags on the items and my receipt purchased within the return window time, I was told one thing after another to prevent me from making a return. When I questioned anything, I was met with frustration and aggravation by a sales rep who was literally shaking with anger. She also wanted to give me a gift card that I said no way to because I had paid with my debit. Despite all the rules she told me, I ended up getting my return but it shouldn't have taken someone pissing me off on my lunch break when I, as the customer, had everything that I needed for valid return. Kristen is why people rather shop online. Having to deal with an annoyed associate with zero customer service is not worth a trip to the mall, much less Francesca's.