August 2020 by Robert Freeman
A build-your-own-burrito type joint. Very similar in taste and quality to Chipotle, but personally I prefer Chipotle. I've eaten at this location and the staff were quick and friendly. My burrito bowl was good, but not the best burrito bowl I've ever had. Worth a try if you're into bowls and want a change of pace.
August 2020 by sean corcoran
Burrioto was good, but place was a little dirty, cob webs on the ligting over whe the the food is prepared.
July 2020 by Rachel Farley
We got 2 burritos from freebirds through uber eats and theres no option for lettuce, my burrito was 60% beans though i did not ask for extra. I did ask for extra cheese and it was only in half my burrito. And i asked for jalapeno and somehow got one random super hot pepper not sure it was a jalapeno in that bite. As for the other burrito we got it and it was already busted open halfway and some ingredients even the options that cost 1.40 ate left out. This will be the last time we get food from this location.
July 2020 by andrew rendon
Steak sucked and beans were dry af. 1st time ever I had a bad burrito from freebirds. Dont come in 30 mins b4 closing or go to the one in the colony always the best burrito.
July 2020 by Jessica Freeze
Great first experience. The food was fresh and very good!
June 2020 by Gustavo Rojas
Didn't even have the chance to taste their food due to the poor service. The guy at the counter greets me by calling me a 'buddy', disregards my request for an item on the menu, and then rushes me through my order (even though its my first time here). To make the experience worse, he gets my order wrong, despite it being made right in front of me, and gets upset when i ask him why he didn't give me what I asked for. Dude straight up turns to his co-workers and scoffs at me, and asks for payment. Super unprofessional, rude, and frankly, not good at what he does. I walked out, didn't even bother to stick around and definitely will never be back to a joint like this. Tighten up a little bit, way too lax. Your customers are not your friends.
June 2020 by Taja Patterson
Love it!!! Worked there 10years ago when B-Ray was the GM...and now I'm back.... customer service is A1...come see me?
May 2020 by Allison F.
Came here for a burrito and was excited to try but was pretty disappointed. The burrito didn't compare to chiptole or Qdoba and the quacamole was very cilantro heavy. I may consider coming back but wouldn't be my first choice.
May 2020 by Carla W.
Ordered from this location two days in a row, first day for pickup and second day for Grubhub delivery. On the pickup order the nachos I paid for only had less than an ounce of cheese, I mean barely a sprinkle. Might as well have been chips and guacamole (probably would have been less money). On day two I ordered and paid for a kids carnitas quesadilla with added queso. This thing shows up with no queso and wait for it, no carnitas. Just tortilla and cheese. Interestingly enough, the delivery receipts clearly states what should have showed up but clearly did not deliver. I'm super annoyed today (day 2) because 1) this was the second chance I gave this location to get it right 2) I did call to report and the manager cannot refund or make right because I ordered through Grubhub 3) The Grubhub website is not super easy nor helpful with resolving this issue. So I'm posting this review today to give feedback (in addition to the phone call I made directly) to this location in hopes they can course correct for the benefit of other customers. I wish the employees wellness and safety as they work through this pandemic. And The Taste of Addison starts today so, good luck to this restaurant and the customers on preparing and receiving accurate and quality orders.
April 2020 by LaughTillYu Die
I am usually in love with this place. If i had never been here before- judging from my experience tonight, I’d never come back. My “Monster” burrito was ALL rice and bean, very little anything else. YET because of my past enjoyment, you guys get one more shot.. (maybe in a few months?) P.s the “large queso” i received was not at all what one would imagine...
March 2020 by Jasmine H.
Absolutely disgusting! I ordered a regular burrito with steak, guac, lime cilantro rice, beans and picos the tortilla was Cold and hard, they added the tiniest amount of steak and it was burnt and hard, the rice had no flavor & let's not get started on the pico and guac, both tasted OLD and flavorless. Last time coming here their food has no flavor.
March 2020 by Andrew Dunnells
I love burritos, burritos just might be the perfect lunch. Freebirds burritos are really good. If you're hungry come here and have a burrito. I like the hybrid, it's just the right size for me.
March 2020 by PIKAEEPE
This location is not one of my favorites, employees sound and look like they hate working there. The food is ok, try Lewisville location is better.
January 2020 by Orman Anderson
Good food, as indicated by the length of the line if you mistime your visit...
January 2020 by Shane H.
Freebirds is different that Chipotle but similar at the same time. I feel like they do not really season the meats here but they do have more additional toppings and tortilla types. They do have a "cool" atmosphere inside but the food itself is pretty average. Taste wise i'd say its more taco bell than Chipotle. But i'd choose both over Freebirds. Freebirds isn't bad though, it's just not great.
January 2020 by Pete B.
When you order nachos it should be put on by the person making them, right? Queso was getting prepared so I waited for it at the counter. Silly me for asking them to put the queso on the nachos instead of a dip cup. Not the case tonight when the short blonde white girl with her lovely attitude told me when asked if they can put the queso on nachos for me, I was told "you can do it yourself." Now, I work in customer service in the mortgage industry. I've even run a few food shops in the area. I have never told a customer they could put something on their food themselves when it's supposed to come on it. Also, my wife ordered a burrito with light meat and she put the full spoonful of ground beef on the burrito and kept going. I for one will definitely not be back to this location. It's sad because I have always had great service from this location since I've lived in Addison for 6 years.
January 2020 by DemonicKikuri
Big, and good prices on their burritos. Their queso is quite good. This place would be an excellent choice to have lunch here.
December 2019 by Nick Landis
Rock solid burrito chain. Plenty of protein and toppings all fresh and unlike Chipotle they mix it all together before wrapping to give a more diverse bite.
December 2019 by Nathan Ho
The best burrito fixings! Fried garlic bits, habanero salsa, tortilla strips, special tortillas...
December 2019 by Kevin Bissinger
Freebirds is by far the most consistent chain restaurant ive ever been to. I've never been disappointed.
December 2019 by carmen rose
Tastes super great! Recommend the cilantro rice
November 2019 by Aclairic Ambrosio
Delicious food made to order how you want, and with good kick. Decent prices. Nacho typical burrito place.
November 2019 by Zahira Rodriguez
Freebirds is the best burrito chain out there, they have a million choices, and nobody beats their queso. This particular location is my favorite because every employee I've met there has the best attitude and the coolest tattoos, especially the GM. #chipotlewho?
November 2019 by Ivan Mendoza
Usually don’t do reviews unless it’s something egregious. As I walked in, an employee had his hand in the food and was eating on the line that they serve you from. He had no glove or anything, after he saw me he went to the sink and washed his hands AFTER the fact. He acted like nothing happened so I left and called management which they acted like they didn’t care. Extremely disgusting wont return and won’t recommend
November 2019 by Kris G.
Holding this fat bundle of foil only makes my love rocket throb harder. Absolutely the best.
November 2019 by Tamara S.
Not sure where to start this other than my experience was a total shock. It's been four years since I last visited Freebirds. I was excited to go. I threw two of my three carnitas tacos in the trash. The women's restroom was filthy. Quesadilla also went into the trash. Why? Carnitas were dry, as in no juice at all. Quesadilla tortillas were hard. Even the guacamole had no taste. What happened to one of my favorite restaurants. Used to be so much better than Chipotle but no more. I'll never go back. You expanded beyond your capacity and franchise is bland. Clean your restrooms at least. Sad for what used to be such a fresh and fun place.
October 2019 by Homer Welker
Paid for brisket upgrade. Not worth the price for a $15 bowel. Fatty, poor tasting. Other ingredients were good. Stafg was nice.
October 2019 by Michael Ward
My fiance and I ate here about 20 minutes before time of writing.
September 2019 by Dave Dawkins
Excellent value for the money, food is made fresh, and the ingredients are flavorful. Two words...Death Sauce.
September 2019 by Jessica Moore
Awesome place for food. Lovely artwork hand crafted and unique. Great queso. Yummy pot brownies. Amazing on a plate.