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February 2024 by Keeley Shea
Rude staff no hi or welcome when I walked in, waited 5 mins to be acknowledged and had to grab my own menu, blonde bartender refused to serve me because I lost my id even though I had a formprovided by the government as a replacement until my new id comes in the mail ? I have never been denied service with this form since I lost my id a week ago, please retrain servers very rude behavior and entitledness
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December 2023 by Claire Doutre
Service for dinner is really bad. One of the staff is really mean and rude to people. Service is so slow for mediocre food. It’s unclear if we seat ourselves or if we need to wait for a host. When someone finally noticed us they told us to seat ourselves and then proceeded to make us wait another 15 min to get us menus. While taking order the staff made rude comments and seemed to not be familiar with the menu themselves. The food took a good hour and when we asked about the food coming soon we were given a rude answer that there was only one person serving everyone which was not true. That same person was very slow in doing busy work around the restaurant.our food arrived cold and had been likely waiting for a while but no one could be bothered to bring it to us.
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November 2023 by Besa Mixha
I came for breakfast here and my server Kai was fantastic! Food and service were incredible! Recommend this place and having Kai as your server.
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November 2023 by
Do not order the zucchini appetizer. It was not very good and definitely not worth the money. There were only four little quarter-inch slices for $10, and the quality was just not there. The arancini were great, though, so order those instead!
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October 2023 by MayLinh Dom
I’m staying at the Lumen for work and was hoping to get some soup for dinner. I call the restaurant, was routed to the front desk and told the restaurant does not have a number and that I will have to walk downstairs. I walk down and wait at the hostess stand for five minutes before a bartender gives me a funny look for waiting. I say aloud that I thought a hostess would be up here for me to talk to. She told me to take a seat anywhere. I explained that I just want to order takeout and wondering what the soup is for the night. She says she will check and does not get back to me. Another bartender walks up to me and asks what I would like. I explain I just want to know what soup they have for take out. He says he will check. I watch as both bartenders do busy work around the restaurant for about 15 minutes before getting fed up and leaving. Mind you- there were only a handful of people in the restaurant. It was not busy AT ALL.
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October 2023 by tara atchison-green
Very pretty hotel, right by SMU.
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October 2023 by Tucker Johnson
The bar and bartender are the only things keeping this at at 2 star rating. The bartender was good and made a very good old fashioned.The kitchen was a joke. The fries were burnt. The burger and chicken sandwich were okay at best. Everything from the kitchen was over priced. It was 8pm on Friday night, less than 10 people in the restaurant and our food came out slowly and, as I said previously, the fries were burnt to a crisp.I am extremely unhappy with the price of this meal. We paid $125, before tip, for an unsatisfactory meal and 4 total cocktails. They need to do better.
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September 2023 by Kasey Morse
Bartenders are good, but the food is not. Very limited food menu for dinner and what they do offer is not good.
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August 2023 by NaGuanda Nobles
The menu online is different. We looked at the menu (while driving in the area) before deciding to dine there and had to change based on the menu we were given, which was limited. The food was fine, just not what we thought we were getting.
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August 2023 by Fernande simeon
I did not enjoy the food. Too much salt, and the food was also cold. I have a problem enjoying food in Texas, period, because of too much salt. Please do not put salt in my food; I will add salt. Thanks.
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July 2023 by William K.
The chicken meat in my Cobb salad was a color I've never seen before in chicken meat. The fried chicken tenders tasted like whatever was previously fried in the oil.
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June 2023 by MarcyB
Ordered ice tea. They don't have any. Then we asked for hot water and tea bags. They don't have any. Water glass filthy with something in it. Service? Non-existent. What an embarrassment!
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June 2023 by David Carr
Never even got a chance to order. I showed up at 645, and waited for 15 minutes at the host desk and no one came over after 15 minutes I asked someone if I could sit wherever and they said yes and that someone would be right over. At 7:30 I just walked out I couldn't even get someone to drop off a water and a menu. I have never been in a place that had that long of a wait just to get a menu in front of me.
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May 2023 by Julie H.
Nice, inviting ambiance but after the 1st impression it starts to fail. Appetizer was ok but the wine was very good! Chicken entree tasted like it was previously prepared and reheated! Desert was nothing special and tasted as though it was prepared at a cheap bakery.Our waiter was very pleasant but seemed new as he kept running back to kitchen to ask questions about the menu.A red headed young women announced loudly the restaurant was closing early even though we had just received our entree and at least 10 other customers throughout the restaurant. Turned one couple away because they has to 'clean the bar'! Never had I heard this before in my 60+ years of dining out! It's a beautiful location but needs some attention to professionalism!
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May 2023 by Mark Nyhus
Very nice location across from SMU and very curtious wait staff, but the chicken in the Caesar salad must have died from old age and was as tough as any I ever experienced; and the baked white fish was baked and reheated from many days ago. Hands down the worst dining experience in Dallas I have experienced.
