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December 2025 by Mega Repo
Came in today to open a simple checking account 2employess were in the middle of something it’s 1:25pm stated it would be a while before they could assist me then told me to come and make sure she has what is needed to open an account asked 3question customer service 0 then stated should we get them to call I explained I drove 30 min worst place to open an account at very unorganized and doesn’t put customers first friend went inside stated I come with her etc very rude isn’t organized act busy but isn’t 3 employees no customers and still had to wait very rude no one smiles no one is friendly besides the security guard I would never open an account with frost
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November 2025 by Felicia House
Is it possible for Frost Bank ATM Machines to dispense $1s, $5s, $10s and $20s so that we can use these denominations for hotel tips, restaurant waiters/waitress tips, grocery store tips? Etc. I asked this question with one of your Chat Agents and they said they would submit this as a suggestion. I thought I would add this suggestion here as a review as well. Thx
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June 2025 by Alicia Andrews
I wank to thank Mrs Gale for her help she was very polite and very up lifting. Keep up the good work and always ask for Mrs Gale
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May 2025 by Timothy Littlejohn
My name is Timothy Littlejohn I have an attorney named Glenn Tucker who deposited the insurance check inside his account with frost without my consent the manager at the bank knew about it and didn't say anything Glenn Tucker my attorney then gave me a check out of his account before he deposited a check it had my name and his name on it
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May 2025 by Ashlee Williams
I had a great experience with Mrs.Gale Pipkin. She was very patient with me. Blessings.
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July 2024 by Linda Brewer
Frost Bank customer for many years. Loving the new branch locations. Excellent service and fraud detection. Important in today's world.
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March 2024 by Bobby Wallace
Alyssa Espinoza, worst customer service I have ever experienced here. Very rude! Not satisfied with her customer service at all! Please fix this problem!
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February 2024 by Tasia M
I called in and spoke with Rhonda who was rude and talking over me and to other customers while on the phone. Denied me an account because she said they are a relationship bank and don’t want to deal with someone who hasn’t had a bank account in years. I went to the bank after the call, she was ignorant of the circumstances, picking out what she wanted from my wording to determine she does not want me at Frost and nonchalant with no sense of urgency except to get off of work for the weekend. She answered calls while I was in the building rushing people off the phone and careless of anyone’s needs. She doesn’t care about building relationships only receiving a check to pay her bills and expenses.
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January 2024 by George
Rhonda was not nice when trying to setup an account she questioned why I needed more than 1 bank as if it were any of her businesses (I have 4 different sources of income i’m managing my money provided her tiktok statements claims (that’s not a real job) and was in no way seeking to help me this was not good customer service and I think rhonda needs to remember to respect customers and not ask them personal questions that aren’t bank related also she was more intrested in my insurance job rather than any of my other pay jobs like why does where i’m working concern if i’m approved for a bank or not if im showing you my consistent money
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September 2023 by Anjelica R
The best experience I’ve ever had . Rhonda was so sweet and nice , answered all of my questions and made me feel very comfortable opening an account with them.
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April 2023 by Tekpower
Service is amazing.
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April 2022 by Johnny Gray III
Greatest Bank I ever dealt with. Johnny Taylor you are doing a great job. From day one, he has shown nothing but the greatest professionalism I've ever dealt with in a company/Bank. From D&J Development INC we appreciate you. And as far as my mortgage refinance, he worked with me day after day to help me 1 on 1 to refinance my property. I look forward to many years of banking with frost bankThanks ???? Johnny
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April 2022 by Berenice Sauceda
The staff at this location helped me open an association account. So glad they where able to help. They where so nice and I appreciate that they where available to lead me the right direction. Opening this account is the foundation to our school PTO. Thank you all. ?
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February 2022 by Eric Thibodeaux
Great customer service. Even the security guard is friendly and engages the customer. Great place to bank. NEVER an issue with the handling of my funds. I highly recommend this bank,especially this branch. Thanks guys!!!!!!
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December 2021 by Eric Taylor
This bank is horrible do not bank here. I deposited money in they atm and it didn’t show up in my account and I call customer service and they called me a lair. Who lies about $100??? This is robbery at it’s all time high. This bank cannot be trusted!!!!!! They say wise man learn from the mistakes of others. Learn from me don’t lose your money.
