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February 2024 by Javier Sonora
Store service has gone down since Lui was promoted. Manager Joseph seems to not want to help customers at all. He kept trying to pawn me off to a different store until he finally called the DM and was told to help me.
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January 2024 by Devora
On January 21, 2024, around 5pmI purchased a PS5 Slim from a shady black employee who's name is "Torrio", he did not greet me on the way in, and looked at me as if he had a problem with me being in the store.On my way home I realized he had not given me my receipt, so I checked the bag and saw that the PS5 Slim he gave me was not properly sealed and had been tampered with, the tape was cut and the box had tears.He charged me full price for a "brand new" PS5 Slim Digital Edition when it clearly has been refurbished.I returned to the same store shortly after to ask him for my receipt, and he began to get aggressive with me.Saying " I ain't got your receipt, what do you need it for to return it or something".I told him no, and that it was none of bis business.So he said in response, "It's not like you got the warranty so it doesn't even matter".And I told him yes it does MATTER, I need my receipt because I spent MY MONEY to purchase this console, my receipt is PROOF OF PAYMENT.And he began to say disrespectful things under his breath, telling me he's giving me my receipt while also looking at me in a hostile manner, I will be reporting his behavior to those of higher authority to ensure that he's dealt with.
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November 2023 by C Los
Very bad place never want to pick up the phone and have people waste gas to just be disappointed when it could be solved by picking up the phone ya cant say ya busy if ya open at 12 .
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September 2023 by wooyn
worst gamestop, they purposely leave the phones out so the calls won’t come in, the discord shirt balding man is sarcastic, as if he even has room to talk, he should start filling in that baldness of his, worst gamestop they charged me abt 100$ in total, and refused any help or the fact they purposely let phone calls not go through, lazy, worst service , that’s why it’s located in the worst area, do not trust credit card here and dangerous area.
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September 2023 by King Wayne
Great store...nice people working there...very informative
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July 2023 by Arturo Arthur “RUDE BITCH” Valdez Jr
A great place if you need to get rid of old phones and stuff they do good or give you cash for it or on a car and Tyree choose to
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February 2023 by Mob Bossilini
Great service both workers were really cool and helpful even convinced me to get a ps5 in the very near future.
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February 2023 by Crystal Evans
Every time I come the door is always locked the one skinny mexican guy put sign on door said I'll be back went to his car and rolled a blunt.
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June 2022 by Rolando Munoz
Drove 45 min to this store to buy an item only to be told after I arrived that they would have to order it. When I called they said they had it in stock. -____-
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January 2022 by Alberto Hernandez
Manager refuse to do a return. I had the recipt, debit card and ID. This is unacepptable. I Call Game stop to let them know and they said he should have accepted the return. I had to drive all the way to Irving to return. The game console.
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December 2021 by Jessica Howell
Absolutely thee worst!!! I drove over 30 min to this store and I called this store 6x maybe more NO ANSWER. Got there wanting to trade a system but could not trade because the so called assistant manager couldnt answer the phone to confirm what I needed to bring to trade. So waisted my gas and time to get there to do nothing. When I got to the store it was not busy at all, and the assistant manager she was just scrolling on her cell phone.... sooo why couldn't she answer the phone and answer my question so I didn't waist my time! I am livid and I will be making a complaint to HQ or HR who ever I need to because she was thee most unprofessional assistant manager I have ever met!!
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October 2021 by Ember
If I could give 0 stars I could, don’t bother coming to this place, out of stock most of the time. Never opens on time. Employees are nice.
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September 2021 by PokemonSculptureCenter
Customer service sucks at this location. Don't bother coming here. Update came to the store on 9/15 found a game i wanted and use my monthly reward to get ir cheaper after I pay i see the worker added the game warranty without asking me if I wanted i t and he decided to add it by himself. I won't be coming back to this location
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September 2021 by Scott Childs
Been here twice. Got good service the first time but today was quite the opposite. Short middle-aged Latino guy was an obvious hustler. I was the only customer in the store and he acted like he was bouncing between 10. Meth much? He couldn't turn off the fast talk and acted like the only PS4 system they could order was a pro for $390. Looked at the Gamestop website and they had one for $280. He wasn't in uniform so probably owner or manager w a bonus on the line. Definitely didn't build trust.
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August 2021 by hernan fernandez
best place to get games
