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February 2024 by J
For those who prefer to skim read: this is your dealership. I would give them 10 stars if I could.For those who want to know why:I am one of the most particular people most have ever met. I shopped all the DFW metroplex dealerships looking for my new vehicle. My experiences varied dramatically. I chose to purchase from this dealership versus others because of the people at this dealership.Post-pandemic, the experience of car shopping has changed. Most dealerships do not care how you are treated because of supply and demand. This has caused a noticeable decrease in customer service.This is not the case with Gateway. From the moment you walk in, the way the dealership looks, and how you are treated, feels as if you are a VIP in an exotic showroom. Between the pride they take in the appearance and design of their dealership overall, and the customer facing employees they choose to hire - this is the only DFW dealership I have seen feel like I’m in 2019 or earlier.Their receptionist is kind, warm, helpful, and incredibly knowledgeable. She will make your day.Their sales team is top notch. All of them. My main salesman was Isaac. From the moment I met him, I knew he was not a “sharky” salesman. He heard everything I said, and was not pushy - from start to finish (something no other dealership was - it was exhausting). Isaac was kind, genuine, thorough, and patient with me the entire process. This man has the attitude of a saint, which was proven via my particularness. You can tell he cares about his customers, and his dealership, from his attitude, care, and the way he dresses. His understanding of the technology included in these vehicles was outstanding. Isaac is a top notch human all around. If you meet Isaac, you will immediately understand what I just stated.Marco and Andrew assisted with my purchase - everything I said about Isaac applies to my experience with both of these gentlemen as well. This dealership hires the best of the best. I’d trust any of these men, and any Gateway employee, with my purse. (Ladies, you know how much trust this requires).Adrian (or as I call him - the best head honcho I’ve ever encountered) is one of the most wonderful humans I have ever encountered. Few people appreciate my particularness, and Adrian is the kind of human who handles people like me with patience, kindness and grace. He complimented my thoroughness versus criticizing me. His treatment with me, and his genuinely kind words are something I will never forget. Adrian - you are so very appreciated.Isaac, Marco and Adrian are the reason I drove off in my new car with zero anxiety. Zero worry I was pushed into a rushed decision. These men took the time to understand me and work with me versus lose patience and treat me with unkindness and intolerance.I have to mention Art because he is just.. too great not to. If you purchase through this dealership, I believe you will work with Art. You will really enjoy meeting him. Gateway must know this because of his GMC Super Bowl style ring. He is the GOAT (greatest of all time) of finalizing purchasing paperwork.The caliber of employees Gateway chooses to hire is unparalleled. This dealership knows what they’re doing, all the way down to wonderful attitudes, kindness, trustworthiness, warmth, and sharp dressing!If you’re still reading this, you can tell I wrote such a thorough review because I want people to know what to anticipate. I could write a book on all the reasons to choose Gateway Buick GMC, but I believe this paints an accurate picture of why this is the dealership to choose. I have never been as pleased with a vehicle purchase as I was with Gateway. They are the only dealership I would entrust with my vehicle, and that is saying a lot because of how particular I am.Gateway, thank you to everyone involved in my purchase. Thank you for being the humans you are.If you purchase from Gateway, I have the upmost confidence you will feel the same way I did from start to finish!
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February 2024 by Sam Schlueter
Great experience at Gateway Buick GMC. Kelvin was friendly and informative and helped me into a GMC Sierra 1500. Kelvin’s attention to detail about my needs allowed him to reach out to me promptly when a vehicle came to their lot I was interested in.Thank you!
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February 2024 by Linda Birdine
Always a pleasure to work with Gracie. I look for her to help me anytime I come there.
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February 2024 by Carmen Castellanos
We have purchased several trucks from different dealerships in all of Texas. This dealership has been one of the best!! Marco Flores, sold us our 2024 Gmc 2500 At4X. Very professional from the time we ordered until the delivery of the truck, he kept us informed throughout the whole process.We flew in to pick up the truck and ended up buying a 2024 GMC Terrain At4 as well. They gave us a good deal and great service. Definitely worth the 7 hour trip!! We recommend this dealership 100%. Marco earned our business, he is very humble and honest.
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February 2024 by Dan The Mentor
Robert was my salesman and he was on top of everything. Quickly sent me a nice and detailed video of the yukon denali that interested me and was kind enough to even show the functionality! We were not able to reach a deal due to my trade in being quite upside down, however, if i had to recommend a salesperson and company, it would definitely be Robert at Gateway GMC!! Top notch guy and will look to business with them in the future!
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February 2024 by Robert Wallace
My first time using the service department. Service was courteous and professional.
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February 2024 by Viridiana Adame
Excellent Michelle, very kind and attentive to the entire process of all the doubts, thank you for my GMC ?
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February 2024 by Fernando Ramirez
Orlando in parts is the man!!Amazing customer service
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February 2024 by Chris Tucker
A no-pressure, pleasant experience. Friendly and helpful staff. A welcoming environment for myself and my young children.
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January 2024 by Roman
Michel the best, she helped us a lot to obtain our vehicle of the year
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January 2024 by Ruben Velasquez
Michelle Almonte and Isaac Hernandez are the BEST salespeople at this agency. I recommend it
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January 2024 by K Green
I came in the day after Thanksgiving to get my mom’s car serviced and wanted to make an inquiry on a new car as well. I was quickly helped by Cody and Frank and they provided the most helpful, seamless service possible. I was only attached to a specific color and by the time my mother’s car was finished, I was on my way towards my new vehicle. Though Cody is a new Sales Specialist, he exhibited the utmost professionalism and I am pleased with my experience. I highly recommend speaking to Frank and Cody if you are in the market for a new vehicle. Thank you to Gracie as well for an always wonderful service experience.
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January 2024 by Listed
These people don’t listen or acknowledge your Problems when you tell them, something is wrong with your vehicle. Instead, they rather keep your truck for a whole week, and then tell you that they couldn’t diagnose the problem over stuff you constantly hear. So if you wanna waste your time and money, this is a place to go to. Worst service mechanics in the industry.
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January 2024 by Jennifer Perry
Frank got me a great deal on an awesome vehicle. I was in and out of there in no time and everything went very smoothly. I would recommend this dealership to anyone. Thanks again Frank!
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January 2024 by Dominique
We had the pleasure of working with Juan Fernández, he made our buying process very smooth, fast and as hassle free as possible. An overall wonderful experience, I would definitely recommend buying your next car here!
