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December 2023 by Google user
I appreciate Kawana's service and the attention that she shows, when I'm doing business at the Credit Union. She is a very good person and she does her job. She makes me feel glad to do my business with America's Credit Union.
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October 2023 by Sharon Kay S.
I have been with America's Credit Union for 40+ years. It is a wonderful place to bank. I have a relationship with this Credit Union and it's staff. When I need something they are always there to help and offer support. I am very happy with them and will continue to be a client of America's Credit Union. I have never had a problem with them. I have always been pleased with the service given me. I have been to the Central Expressway location and the Lancaster branch location. The parking is plentiful. The customer service is great. - Sharon S.
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October 2023 by Randall Horsley
Michael Kelly was a great help making all the details transparent and helping me understand the little things to a long term decision. If I didn’t like something, he was able to correct it. Thank you to Michael and his team at Americas Credit Union for making my second experience here easier than expected. We were able to work the entire process on the phone which was great!
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September 2023 by Marissa Cantu
Ana Barajas took the time to help with my application process over the phone and was super patient with all my questions and provided me with great advise! Her customer service was absolutely AMAZING- it felt like talking to a friend! Highly recommend her to friends and family!
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September 2023 by Katy Chavez
Called to get information about refinancing our vehicles. Ana Barajas was by far the best. She was able to explain everything in detail and let me know if they were able to help me get a lower rate. Haven’t been able to find anyone else to give this great of customer service. I will definitely tell friends and family to call Ana Barajas for their next finance needs.
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September 2023 by Heidi Garranza
My fiancé and I are very grateful for America’s credit union, we’ve refinanced and purchased a vehicle through them and our rep Ana made the whole experience very smooth. Not only is she very knowledgeable but she provided such excellent customer service that I recommend everyone to ACU!
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September 2023 by kristel rios
Awesome people! But I want to give a big thanks and shout out to Ana Barajas. She is super helpful and patient. She provided the best customer service!
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September 2023 by B.E. Miller
The phone system listed this location as being open on Saturday. I drove all the way over here, to find out that they are no longer open on Saturdays. It would be nice if the phone system listing hours could be updated.
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June 2023 by Trish R.
America's Credit Union is unethical. Unprofessional. Lacks integrity. Takes advantage of the elderly. Elder abuse. I've had my account over 30 years from when it was Dallas Telco, then Go Credit Union and now America's Credit Union. Customer service has definitely gone down. Dealing with customer service reps that doesn't have a clue as to know what to do. Very poor service. I spent and hour and half on the phone yesterday only to deal with mostly incompetence. I may be old, but I'm not stupid.
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June 2023 by John Cramer
I have been a member of this bank over 20 years when it was Dallas Telco. Best customer service and folks that work there hands down. Kawana and John are the best!
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May 2023 by kellie reynolds
Kawana is fantastic. Professional and friendly; I always look forward to seeing her.
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May 2023 by Roy Clay
I have recently become a member of America's Credit union and I can't say enough about the excellent service they provide. Kawana and Vanesa are always so helpful and John the manager made the process of changing over from my old bank very easy and quick. I love the mobile app and I think I will be a member for years to come.Thanks Guys!.
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May 2023 by Regina Sabbath
Excellent customer service with every visit. Kawana and Vanessa provide excellent care with all matters. I like to say thank you for caring
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April 2023 by Tyler Levy
I have been a customer of America's Credit Union for almost 10 years. They consistently deliver top personal quality service and the best rates. Special thanks to Caitlin F. who helped me finance a new vehicle! She went above and beyond to expedite the loan and work with the seller. It wasn't easy, but Caitlin crushed it! She also had to deal with me for months as I waffled back and forth on what car to purchase. I'm a lifelong customer of ACU! Thank you!
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April 2023 by Jimmy Busch
My wife and I have been members of Americas credit union since before we were married, about 20 years plus, since it was Kraft. We have been long time members because they have always been a pleasure to work with. Bought several vehicle through them. In particular, our recent vehicle purchase was handled by Caitlin Fenley. This was the most smooth and easy going large purchase we have ever made, and that was so because of how knowledgeable and fast Caitlin was with every aspect of the encounter, from her getting our approval, to cutting our check for purchase, checking vin numbers to tell us about the vehicles we were about to look at, and finally to the closing paperwork. Having her help took so much of the beating a person goes through to find/purchase a vehicle away. We will never go into another dealership to buy without ACU in our pocket. Thank you so much Caitlin, you truly are a blessing.The Busch Family
