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March 2024 by Malak Wagih
I have a complaint against your branches in Riyadh, Saudi Arabia.Gold’s Gym Riyadh is a total scam! They’re advertising Founding Day offers on their social media accounts. My husband paid for their 6-months plan to discover later on that none of their branches in Riyadh are operating anymore! To top it all, there isn’t a phone number to communicate with them…! I can’t fathom how a branch of such an esteemedcompany get involved in such fraud business!!
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March 2024 by Melissa Thornton
Impossible to get anyone on the phone here to resolve an issue with a local gym.
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October 2023 by Crystal rayl
I know the pandemic messed things up and some gyms had to close but tell me WHY close the ones with pools or saunas that have more amenities?! I signed up to golds because of the amenities and multiple locations. Now hardly any locations and no saunas or pools. Saunas are so beneficial and I may have to look for another gym. Please consider opening saunas and putting one in the Dallas location. Please there is so much wasted space that can definitely fit a sauna. Why charge full price if we aren’t getting all the amenities.
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June 2023 by Keith S.
Had terrible experience with Rissa , a associate in SA TX on Nacogdoches rdI own a business down the street I'm Disabled Combat Veteran with diabetes I couldn't make it to my business to use the restroom and ran into the business I explained to Rissa that I was a Disabled Veteran with diabetes and could I use the restroom She looked me up and down and said no we don't allow anyone on the floor that's not a member There was a young man there as well and I said that he could escort me and I had my Military ID in my hand if they needed to hang on to it till I finished up but that wasn't even a consideration She said no I had been a member before I retired in 2022 I know that they allow ppl to walk through the floor and look at the equipment and space when considering membership It's ridiculous that the staff member would be totally insensitive I know that the community pays hood money to the business but it's obvious they don't support the neighbors in the cityI'd never refer any to Golds and will not go back This is a slap in the face to every person with disabilities and those that support them!Rissa has ruined the picture of character and integrity that local businesses pride themselves on I hope she never gets diabetes and has to humiliate herself bc of a bathroom emergency and get the same treatment!!!
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June 2023 by tamimo22
Your agent in Jordan ,(Abdoun) is not respecting customers and don't and cancelling classes and changing time despite our continuous updating management. They keep telling us that the coming month will respond to our demands but this don't happened.Seems they dont care because we already paid for the coming period. I think that they should respect the brand they are representing and respect customers.
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January 2023 by Nell Klutts
I was hung up on by a manager at the location on Merton Mentor . It health science center . Very rude corporate executive trying to get a gym membership. Rudeness from managers hung up asking questions.
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January 2023 by Josh Kellum
Why are we paying full membership prices and not getting full benefits? Bring back the saunas! They’re one of the most important factors that made me choose Gold’s over everywhere else. This is out of hand, it’s been damn near 3 years!
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September 2022 by Melinda Goudeau
No one will answer at corporate. Son not returning to college and the gym there won’t answer their phone no matter what time of day. Told you have to cancel in person or send certified letter to the address your gym said to send it to. Since they won’t answer the phone at corporate (only prompted to enter your zip code to be connected to your local gym) or at the gym in which he is a member, there is no way to find out where to send that letter and it’s 6 hours away from our house. I will not have anything to do with this franchise once this is over.
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September 2022 by Phillip Wilson
I canceled my membership in person they keep billing after they said one more month. What low life's. What a drag I live out of town. 45 miles away. drove in filled out paperwork to cancel membership. Somewhat they asked be careful and save yourself the trouble.
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August 2022 by Dianne Grimes
I signed up for personal training and I was tested positive for COVID-19. Which flared my MS. Currently in bed when I called to cancel the desk person said you have to come in to cancel. You can email but we don't have the address on the app. Not sure how to do as I will not go in person and expose others and let me look for email when experiencing COVID and MS symptoms. Something is wrong here
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July 2022 by Jose V
ABSOLUTE GARBAGE. They are all friendly and nice when you're signing up but don't ever try and cancel the membership because they purposely make this **** near impossible. I've been trying to cancel since COVID days and would mysteriously get hung up on at the local gym in New Braunfels. "Call our customer care number at XXX-X X X-XXXX" they say but guess that too is part of the scam. Its impossible to get anywhere by calling that number.
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March 2022 by Julia Chen
Lie about the no hidden fee. tricky contract agreement. and no one will remind you when you sign up that it need a 30 days notification about cancellation. so, normally, you end up easily paying extra two months.
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September 2021 by J M
ATTENTION!! DO NOT SIGN-UP FOR CONTRACTS. They will renew without notifying, even after cancelling, and keep charging your account. Don't give checking account number or debit card. There is many month to month alternatives at other gyms Without Contract. Will never use Golds Gym AGAIN.. Do your Due-Diligence. Everyone helped during the Pandemic, but certainly not Golds Gym. Don't go to a place that sees you as a dollar sign and not a human being. Try to reach out to Headquarters before you sign-up and see for yourself the service they provide. I know Mom and pop small businesses that run better than this place. PATHETIC...To end on a good note, they have great workout equipment, but you will pay dearly. Do your math...Thanks for Listening
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June 2021 by Nan Marcia
MY local Golds. Member bout 20 years. Before covid I had 34 unused personal training sessions (they had told me I had only a few left then sold me more) one package 12 sessions never used. They refuse to refund claiming session expired when gym closed the trainer I was willing to pay for was transferred another Golds during covid outdoors.
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May 2021 by Denise Zacaropoulos
Like someone said before - DON'T GIVE YOUR CREDIT CARD number to them. They think they can charge you whatever they want per month. I have three months dispute with them and no one will address it. AND, no corporate!
