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March 2024 by Ali Zavala
Refuse to make doozie cookie when the ran out.
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January 2024 by NP
Place an order for delivery days ago. It’s not 20 minutes past the delivery time. The delivery driver has been waiting for the order at the location to make the delivery. Also good luck reaching anyone on the telephone. Doesn’t seem like they have their stuff together.Update. Finally reached someone. The individual was combative over the phone. Believes that GPS can be manipulated through the door dash app and that the third party driver had this capability.Wow.
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December 2023 by Lidirt
Place an order for delivery days ago. It’s not 20 minutes past the delivery time. The delivery driver has been waiting for the order at the location to make the delivery. Also good luck reaching anyone on the telephone. Doesn’t seem like they have their stuff together.Update. Finally reached someone. The individual was combative over the phone. Believes that GPS can be manipulated through the door dash app and that the third party driver had this capability.Wow.
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October 2023 by crazy horse
Saturday 10-21-23. Great service. The lady there on Saturday afternoon was very kind and professional. Thank you
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September 2023 by Ramon Camarillo
I recently visited the Great American Cookie, and unfortunately, I had a disappointing experience with the server. From the moment we walked in, it was evident that the server seemed genuinely annoyed with serving us. His lack of enthusiasm and unwillingness to communicate made for an uncomfortable atmosphere.Throughout the duration of our visit, the server barely acknowledged our presence. He did not offer any suggestions or provide us with any information regarding the menu. It's disappointing when a server lacks basic communication skills and fails to make customers feel welcome.Furthermore, our drinks were not filled to the top. It might seem like a minor detail, but it showcases a lack of attention to detail and quality service. It's a simple expectation to have a beverage properly filled, and it's disheartening when such a basic task is overlooked.Overall, I was extremely disappointed with the service at the Great American Cookie. The server's rudeness, lack of communication, and failure to fulfil basic expectations left a negative impression on my experience. I hope that the establishment takes this feedback into consideration and works towards improving their customer service in the future.
