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February 2024 by Broken H.
This is the worst place to shop in the whole DFW metroplex. The service is absolutely awful and the product selection is a joke. Only newbie and beginner players tolerate this place. Unless I needed a pack of strings ASAP, I would drive to a much further location or order from another online vendor before stepping foot into this location.
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December 2023 by Greg Edwards
Snatched up. Builders Edition 814 CE. So far so good. Set up seems really good.
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November 2023 by TK Cassio
Love the place, very comfy rooms to pick the best/suitable guitar for me. Guitar Center never disappoints me in TX or CO. And variety of accessories for my new acoustic.
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November 2023 by Wallace Hughes
Great atmosphere and selection of products. A very polite and knowledgeable young man waited on me. You walk in the door a few steps and you are in another world. Far away from the concrete parking lot and noise from Central Expressway. I was empressed.
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November 2023 by TheSoPro Bro
Larry is an incredibly rude, sorry excuse for a manager. As someone who’s worked in retail ranging from department stores to selling high end luxury cars, ive never had the displeasure of dealing with someone who’s not willing to work with their customers, interrupt them, and do as little as possible to get a deal done. The young man I worked with had to apologize on behalf of his manager for his manager’s tone.
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October 2023 by Zeontae Wilborn
Here for my guitar lessons every week, everyone who works here is super nice. Very informative on the instruments they work with and sell here. I can easily see myself hanging around this place while I learn my instruments for the next decade lol?
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September 2023 by jasondonnellyguitar
Absolute worst customer service you can find. Ant is awesome though. Short staffed , nasty and a manager who's lazy making his staff kill themselves while he gets in the way making everything take even longer. Expect to wait an hour to be helped. I'm going to Sam Ash, you should too. By the way, I work for Guitar Center.
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September 2023 by John Nelson
Had a lot of guitars, seemed a bit more than the average Guitar Center but the beat part was there was no sales associate coming at you like you were at a used car lot. Other than that most GC are pretty much formulaic and cookie cutter.
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September 2023 by William Hood
“Welcome to the new retail. We’re gonna give you the best service we can, but it won’t be the fastest…” these were the words of the manager when I attempted to get help opening the headphones cabinet for a pair of ATH-m50x’s. While waiting, I looked up on Amazon and found what I needed, same day, lower price.He caused his business to miss out on that and future sales from my organization.
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September 2023 by Randy Wright
Terrible service. Several workers in the store, very few customers amd no one even approached us and asked if we wanted help or assistance. Staff and management should be ashamed.
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September 2023 by Tre LeClaire
Excellent selection of musical instruments and plenty of staff just none to even greet you whether they were with a customer or not.
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August 2023 by William H.
"Welcome to the new retail. We're gonna give you the best service we can, but it won't be the fastest..." these were the words of the manager when I attempted to get help opening the headphones cabinet for a pair of ATH-m50x's. While waiting, I looked up on Amazon and found what I needed, same day, lower price. He caused his business to miss out on that and future sales from my organization.
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July 2023 by Angie T.
I WILL NOT purchase anything from this place ever again. online is crappy!!! i ordered a black magic cinema camera and unbeknownst to me they canceled the order without notifying me. I found out because they never sent me a confirmation or tracking info. I asked why and they told old me it was because my order couldn't be verified. NO ONE even bothered to call me!!! This dude Dawson took my order but fails to follow up with me. They need new employees quick. Customer service is horrible!!
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June 2023 by athena hernandez
Ant was amazing! Best customer service and care we have had in a very long time. He was so personable and had an answer to all of our questions. Hands down an amazing experience, even bittersweet as we traded in our previous gear (memories). But he made us laugh and have a very great customer centric visit and just had to express that.
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June 2023 by Rachel W.
If you end up being helped by Larry at the Dallas Guitar Center, you will have a great experience. We came in to get our son his first guitar and had no idea what he needed. Larry spent as much time as it took and was exceptionally knowledgeable. I would ask for him when you come in. You will not be sorry.
