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October 2023 by Walid Hachemi
If you care about your vehicle, PLEASE stay AWAY from this place. They kept my car for over 3 months without calling me once. I called them once a week to get an update on my repairs, and week after week nothing was done to my vehicle. They are NOT able to fix German cars at all. They lack the technical expertise and customer care.After 3 long months, I went to pick up my car, they had done NOTHING to try to diagnose or fix my car. They had parked my expensive vehicle outside on the main road for 3 months. I am truly disappointed and never had to deal with such unprofessionalism.Services: General repairs & maintenance
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August 2023 by Laurie Sawyer
I am BEYOND disappointed I put my trust in this business. Not only did they have me replace a $900+ item that didn't need replacing, they preyed on the fact that I was so transparent about my trust to attempt to charge me $1700 for something else they "missed" when I brought it back with the same issue they claimed to have fixed. The issue??? My battery in my BMW. That's all I needed replaced. But since I've never owned a BMW and bought it privately, I wasn't aware I had a 9 year old original battery. Which is why my car wasn't always starting right away. All this "reputable" shop had to do was scan the number on the battery to discover how old it was (something I learned from the place I will now take my business and refer my friends to use that replaced the battery and were in disbelief that this shop hadn't done so) to know that it was the ONLY issue with my car not always starting. It should have been the FIRST thing they checked, in fact. And why hadn't I said something?? Because I honestly believed that they had checked all the basic/obvious things before coming up with ways to take my money. This place is the reason why folks have trust issues with mechanics. Not only did the European shop I've now chosen to use explain everything to me in detail, including an email with all my diagnostics, they charged way less for my oil change. If you've ever used this place and thought the prices were too high, do yourself a favor and find another opinion. I'm sick that I trusted these guys with my vehicle for 3+ years.
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August 2023 by Shyedul Chowdhury
Jim and the team took care of my car and sorted out the sensor issues. Great customer service and competitive pricing. Will be using Hance's instead of the dealership now.
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May 2023 by Michelle Graves
Just got my Mercedes serviced here for the first time and WOW. It’s nice to have honest, helpful conversations and prices with Jay and his team. Great work. Will not be going back to a Mercedes dealership to get any service done.
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May 2023 by Chris Roberts
Excellent experience with Hances...would recommend to anyone. Had VW Tiquan work done and will only use them from now on.
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April 2023 by Amy P.
If I could give this place zero stars, I would. My Mercedes was past due for service and I couldn't get into the dealer for a month so I found this place online and it had great reviews. Initially great rapport. I submitted the online form for an appt request and got a very quick response back from Jay. I informed Jay I worked night shift and was trying to set up my appt for an off day. Jay was very helpful and accommodating and I got my appt scheduled. When I showed up in person for my appt (still in my scrubs and looking all disheveled because I just ended a 14 hour shift) the man at the front desk didn't have my information almost like my appt never got scheduled? Then he couldn't give me any sort of timeframe for when my car would be done. I dropped my car off at 9am and had a friend pick me up and we went to kill time thinking my car should be done by maybe noon or one, that did not happen. Bear in mind I've just gotten off work and have not slept, I received no phone call come 2pm and I'm exhausted and sleep deprived so I decided to call and ask for an update. The same man that was working the front desk when I got there answered the phone and lied to me. Still could not give me any sort of timeframe when I asked how much longer they thought it would be but said they had my car in the shop and were working on it right then. I decided to tell them to just stop if they hadn't done anything yet and I'd just pick it up since I'd now been awake for 24hrs and had an hour drive home. To which they responded ok no problem. When I got there to pick up my car it hadn't even been moved from the spot I backed it into. My seat wasn't touched or adjusted. No paper mat on the floor. When I walked in to get my keys the same front desk guy just handed it to me and waved bye. No apology or explanation or anything. Would not recommend this place to anyone.
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March 2023 by Ashley Collins
Would not recommend! Very rude and obnoxious to customers! This place is a scam. If you value were you spend your hard earned money I would seriously consider finding business elsewhere. As a woman I was treated very unjustly for absolutely no reason. This company seriously needs a reality check in successful business mannerism. Not to mention, never fixed the problem on my vehicle! I opted to take my Mercedes to be serviced elsewhere. Totally disgusted!!Services: Steering & suspension repair
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December 2022 by S Fig
Professional, honest and reliable service. Had an issue with my X1 that wasn’t covered by warranty and Hance’s fixed it promptly for a reasonable price. Very easy to communicate with.
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July 2022 by Angela Langlotz
I highly recommend Hance European for anyone who drives a German car. They have worked on my BMW for the last 7 years, and are very competent and trustworthy.When Jay gives you a quote, you can count on paying that price, and if they find something else that wasn't expected, he always calls to tell you and get approval. I wouldn't take my car anyplace else.They have a great reputation in the community; I became a client because a friend recommended them.to me. Now I'm "that friend" who recommends them to everyone who asks.Services: Electrical repair
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July 2022 by Michelle H.
Awesome service and help ALWAYS! Jay is so wonderful and fair. I would recommend this company to EVERYONE with a foreign car! Love Hances!
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May 2022 by LN Parker
I can’t say enough about how I love this place! They are always friendly and helpful. I am confident in all the work they do. Great customer service I never leave with that “ wonder if I could have got this done less expensive somewhere else” feeling. Prices are great for the great work they do!Service: Brakes
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May 2022 by Juan Garza
We've been coming here for the past 2-3yrs since we got our Maserati. Jay and his crew take good care of us every single time. We also have 2 mercedes that we bring and they never disappoint. 5 ☆ all the way.
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May 2022 by Taylor Webb
I can’t say enough good things about the guys at Hance. I take my Audi A7 there on a regular basis and each time the service is top notch. If there’s something wrong, Jay and the guys take the time to educate you on what’s going on and the details behind it. 10/10.Service: Auto maintenance
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April 2022 by S L.
Been taking two MB' s here for a few years now. Always have received professional and honest service from Jay and his crew. From my experience, he will not sell you something your car doesn't need. Old school honesty and service. Highly recommend!
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March 2022 by Phil Anderson
The absolute best in Dallas. His team has been straightforward and turned away my hard earned $$ when the problem didn’t warrant a fix. All you can ask for in a mechanic.Services: General repairs & maintenance
