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February 2024 by Brandon Guillory
It’s one thing for Hance’s to do “second to none” professional work that results in phenomenal finishes, but it’s another to have a phenomenal staff overseeing the entire operation.One staff member was Mark. Mark was outstanding, reliable, informative, and communicative!!!As a business owner, I know what it’s like to uphold excellence standards. Mark definitely looks familiar in the category.Highly recommend and will definitely use Hances again in needed or just feeling fancy with one of my vehicles ⭐️⭐️⭐️⭐️⭐️
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January 2024 by Stephanie Collins
Carrie took excellent care of me from the first phone call. I received updates each day and am extremely happy with how everything turned out. Highly recommend and I will use them again if needed. Feel like I have a new vehicle again!
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January 2024 by MeeKiLynN
Hance’s Uptown Collision gave me OUTSTANDING service, especially considering the circumstances. I had to leave my car for quite a few weeks and Michael kept me informed w the entire process which allowed me to feel more at ease. Most recommended!!
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January 2024 by Allen Welsh
I had my Tesla repaired here for a simple cosmetic fix from a minor accident. With Teslas, everything is complicated due to the electrical component. Hance's repaired the back side panel beautifully and ahead of estimated schedule. They were always friendly, professional and attentive to detail.About 1-1/2 months after getting my car back, it was sadly the innocent victim of a car accident in which another SUV was hit and made to fly on top of my car front. It was evidently totaled but the insurance company insisted we move the damaged car from the tow lot to our home driveway to have an adjuster look at it. Eventually, one of the insurance people called Hance's (to whom we had already sent pictures trying to get an appointment for repair...). Hances told them they had seen the pictures and knew it was totaled and that the car would be towed to them then towed away to salvage. The insurer took Hance's input as being from knowledgeable experts (which they are) and towed it directly to the salvage yard.If it had not been for Hance's speaking for us and knowing our car prior, the assessment would have been slower and much more stressful. I cannot thank them enough. I recommend them to anyone needing collision repair.
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January 2024 by Brooklyn Monnat
Hance’s did an amazing job on my car. I had hail damage two weeks after purchasing my vehicle. They were able to restore it to its new condition in a short amount of time. Insurance gave a very low estimate for repairs, and the shop sent all appropriate documentation to have insurance properly handle my claim. I highly recommend this shop!
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January 2024 by Kathleen Cameron
Excellent Service! I went in for help with paint damage to my car. They checked it out and were able to fix it that day. They were professional and courteous. I would certainly return to them in the future and I will be recommending them to friends and family!
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December 2023 by Mike K
The Best of the Best. Their ****** Reviews are excellent. Love the owners responses and willingness to explain as well as admit fault when warranted. Nearly 70 years in ************* says something!
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October 2023 by Erika Orbin
Fabulous experience! The staff was friendly, helpful, informative and on time! The pricing for the repair was competitive and reasonable for the work done. Even their office space highlights their company culture - I can not say enough great things! Caleb was a pleasure to work with and kept me informed the entire time. I will recommend to friends and family.Services: Painting
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October 2023 by Kathleen Alling
Great experience at Hance's! They repaired three of our cars and all of the work was outstanding. Repairs were thorough and efficient. Marisela, and really the whole staff at Hance's, are the best at communicating the status of repairs and making sure everything is done right.Services: Painting
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October 2023 by P J
Good, quality work. Mostly on time.Got hail damage fixed for 2023 m3p. Took about 6 weeks.Communication regarding progress and any sticking points could be better. Difficult to catch estimators (primary contacts) on the phone as they were very busy. But got significantly better near the end.Do a careful inspection at delivery. Any issues are promptly addressed though.
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October 2023 by Patricia Wyatt
Perfect repairs, but the high level of customer care requires the background story. My car (while parked in a hospital parking lot) was crushed on the passenger side by an out-of-control driver. I looked online for repair shops, needing both a tow and repair. The first 3 firms would require me to submit information online, even though I kept explaining that I was in a hospital waiting room because a family member was in surgery. When I called Hanse’s, Carrie took over and handled everything. The tow truck was there in an hour. After repairs were completed, they brought the car to my house because we are seniors. Unbelievable results and process. Five stars are not enough.Services: Painting
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September 2023 by Lynn W.
These people are basically holding my car hostage. They cannot be relied on. Buyer beware.
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August 2023 by Anthony Williams
Best body shop ever! Professional staff and exceptional results. They were prompt with feedback and status updates on my repair. I would highly recommend Hance’s for any body repair needs. It also appears they do a lot of Tesla repairs.Services: Painting
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August 2023 by Jeremiah Phillips
Great team of People that CARES about their customers and the Service is Great there. Had an Accident in my 2012 Chevrolet Impala going threw insurance and they made it look even better before I even had the Accident. Great TURN Around time as well. Caleb is a great Guy and my props ? ?to him for relying the information to me regarding my car. I will definitely use them again in the Future if need be and I Suggest anyone should because they Care and will treat you right with the upmost respect possible. So go see the great group of people up there if u need Collison work done on your vehicle they definitely will take good care of you like they done me and I'm being Completely Honest here ? percent they service all makes and models.
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July 2023 by Ashe Leon
My Audi was stolen, shot up, and riddled with bullet holes. I took my car here and they took care of EVERYTHING. Every detail taken care of, incredible service in the lobby, and I got my car back in perfect condition. Couldn't have asked for a better outcome. Will definitely come back here for all services.
