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March 2024 by pelumi bamidele
Absolutely the most useless rental company. Customer service is so bad and there’s no pick up. There’s no drop off location opened and as a result I had to extend my rentals.
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March 2024 by Alexis Chacon
Gabriel is the best, I’ve been going to this location for years and he always makes the experience easy with the best customer service.
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March 2024 by Zak
Very prompt. My wife was very stressed trying to handle this on her own while I was out of town for work and Gabe, the manager, was very accommodating and made her feel very comfortable and informed throughout the whole process. It's hard to find people like this in today's world. If you give kindness, you will receive kindness and that's exactly what my wife experienced at this location. Thank you Hertz.
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March 2024 by C. N.
Awful customer service.
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March 2024 by Sam
This is ridiculous rental, don’t go to this even for free …don’t have less than 1 rating otherwise it’s -10 rating
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March 2024 by L. Berry
Well, the existing reviews are terrible but gave this place a shot. Actually, initial impression wasn’t good but in the end, they delivered and my experience was great.
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February 2024 by Ang Late
Made a reservation about 6:30 pm, we received a text the next morning at 8:30 am. "They didn't have a vehicle for us". Ok fine, so I called Enterprise. Got it a half hour later. Only to get another text from Hertz at 10 am, saying they had one for us. Always have a problem at THIS location.
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December 2023 by prathyush ramesh
Very worst service at the counter also the person at the counter was very rude. We booked a SUV but there was no SUV and we were being charged extra for a sedan car which hertz has provided, this is really annoying………
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December 2023 by Jennifer Mathes
We rented a car at this location on Dec 15th-19th. The representative was very rude and not very helpful. I mentioned that the car that was rented to us only had a half tank of gas in the car. He said to just bring it back with half a tank in the car, which we did. I offered to show a receipt but he answered very curtly by stating that he didn’t need to see it. I would not recommend this car rental agency at all! The customer representative was hateful and very rude!
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December 2023 by Haley Tucker
I walked off the street after having a horrible experience at Enterprise, and Gabe really saved the day. After being given the run around over getting a car I'd reserved two full weeks before, I was shocked how easy and efficient the process was with Hertz. 30/10 would absolutely rent another car here.
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October 2023 by Marc J. Traynor, Esquire
Man I have had a tough week and it is only TUESDAY! But despite the red light runner trashing my “new to me” new car and the Enterprise not having any rentals available for the next 3 days ? My Hertz manager got me into a sweet SUV to spoil me for the next few days. And even with my credit card issues he was patient and allowed me to use my debit card. Really he made the process easy and was very understanding through the process! But overall super nice when I was just a mess!First time using Hertz but so far I am pretty stocked! I will let you know how the return goes as well!
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September 2023 by Mariah Cepeda
DO NOT BOOK FROM THIS LOCATION. If there was an option for no stars I would choose that option. I booked a reservation months in advance because I knew I was coming into town. THE DAY OF MY RESERVATION THEY TELL ME THEY DONT HAVE ANY RENTALS AVAILABLE!! How is that even possible?? Highly unprofessional & very inconsiderate. I had to go to a whole other town to get a rental which was completely out of my way. NEVER EVER BOOK WITH THIS LOCATION!!! It makes me not want to book with hertz completely. To be honest.
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August 2023 by Amanda Grubbs
Rashad you are such a sweet and kind gentleman. You went above and beyond for my cousin and I. You didn't have to do that. I am so grateful you did. I think we would have died in that heat. 109 is what it said it was. I know you were ready to go home but you were so kind to stay. And above all else this location had really nice cars, vans and suv's. I was surely surprised of the choices I had. If I could give u 10 stars I would. What you did meant that much to me. You have a surprise in the mail as well. Thanks! Mandy and Stacy.
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August 2023 by Mehret Cahill
Gabe and Rashid were very accommodating and professionals. This is by far way the best hertz location I have been to.Gabe, thank you for being efficient and providing an EXCELLENT service.
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August 2023 by Estinika Brown
I’m 45 year old Business woman. Was here in business by plane rented a car for 2 days to travel with job. Went to this location cause it was close to my job I always rent from Hertz. Not blaming the company but blaming the employee that wouldn’t give me his name only gave me Gab. I walking in seen him checking out another couple (white) they left got to me throwed the keys on the counter, told me I booked a rental they not using. It was and this all we got then throwed key, didn’t hand or give me a receipt called to get one emailed held me on hold for 42 minutes I called back placed me on hold again. I was VERY racially profiled didn’t even go over contract or walk me to the car to look/ go over vehicle. Dropped vehicle off this morning door open business running he stated I’m not open you’ll have to wait 10 mins. To just look at the mile and gas gauge!! I was in my way to work. Drop off at 8 it’s 9:00 still no email receipt call or anything. His customer service sucks and he shouldn’t be in that profession treating people of color that way putting a stain on HERTZ name and what they stand for. Terrible person, bad treatment, horrible customer service from GAB. I Filed a complain! ?
