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October 2024 by Kevin McKelvy
If you have needs for wheelchair accessible lodging, I would look elsewhere. The shower in our “accessible” room had the common issue of the fold down bench being on the opposite end of the shower from the handheld. So, anyone with 6 foot arms is good to go. They also had the handheld hose zip tied, so it wouldn’t have been able to reach even if you had a helper to turn on the water.
Next, the bathroom drain was a significant hole in the floor with sloppy caulk finish. It was large enough that if you backed over it in a wheelchair it could cause you to flip.
The sink had a crudely made wooden panel that impedes a wheelchair user pulling up under the sink. My wife actually bumped into it with her knees and it fell off on her. Since it was in the way anyway, I left it off so she could use the sink and put it back when we left.
Lastly, the bed was very old, worn out, and uncomfortable. Might as well have slept on a trampoline.
We couldn’t wait to leave and will never use this property again. It’s truly disappointing how many hotels don’t know how to do accessibility well and just don’t care to learn how and why it could be better.
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October 2024 by Rachel
Was here for the fair and the price was great and staff was super nice. Hotel seemed to be updated too!
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October 2024 by Cari J
Not impressed. Housekeeping did not clean out the room prior to my friend and I arriving, leaving nasty food in the refrigerator for us to find. When we returned from our days activities, we found they had lazily thrown towels in the bathroom and had made my bed, but not my friends. The phone in the room did not work and we were ignored repeatedly by management by maintenance concerns that we had. The icing on the cake was watching a staff member attempt to mop the lobby floor with the end of a broom stick and a wash cloth.
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October 2024 by Chaplain Michael
Under Construction
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September 2024 by Marina Garcia
All the staff were super friendly and I had great customer service...I had an overall pleasant experience ??
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September 2024 by Shammra Mcbride
Great staff/customer service. Clean rooms, but could use some updating. Carpet was stained and some dingey areas, but overall a good place to stay for a couple of nights while visiting the area.
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September 2024 by Al Guerra
This is what comes out of the hot water dispenser, water full of black stuff. I can only imagine what’s in the food they make for breakfast. I suppose hygiene isn’t a priority……
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September 2024 by Grandon Harris
Great staff and breakfast.
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September 2024 by andrew ward
Claudia and Sara were absolutely wonderful and exhibited such great customer service! Well done ladies! You made the experience so much better and the and thank you!
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September 2024 by Felicia Aleman
Clean, inexpensive, AC worked
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September 2024 by Toni Bostick
This was very close to the venue, exceptionally clean room, and good little breakfast next morning. The staff were very courteous and friendly too ! Made for a great stay !
Rooms: Rooms were very clean
Nearby activities: Near Fair Park and tons of other places to visit all around it
Food and drinks: They have a well stocked little snack shop in the 1st floor lobby
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August 2024 by Rob Zen
My recent stay at this hotel was fantastic. The hotel exceeded my expectations with its clean and comfortable rooms, friendly staff, and convenient location. I particularly enjoyed the delicious breakfast options offered each morning. Overall, a highly recommended hotel for anyone visiting Dallas!
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August 2024 by Jeffrey Hickey
Third stay here and they are really starting to make changes for the better. Service was great, room was clean and comfortable. But really most important the staff was so attentive, friendly, and accessible. I will stay at this play every Cotton Bowl and State Fair from here on out!
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August 2024 by Leah DiBiccari
We had a wonderful stay! Great service, comfortable beds, close to the cotton bowl. We will definitely be back!
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August 2024 by Jai S
Stayed here for 2 nights. Front desk staff was friendly, rooms are very clean, comfortable beds and good breakfast.
