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December 2023 by 1 w
Hotel was nice and clean. Even the hallways smelled clean. Day time staff were very friendly. Breakfast was good with pancake, cinnamon rolls, bacon, sausage, eggs, etc. Breakfast attendant kept the area clean and stock. The only complaint was the people above me. They were loud.
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December 2023 by Armando Carrillo
Absolutely loved our stay at this hotel.Very clean amenities and the rooms are immaculate. The housekeeping ladies left the beds nice and tidy for our nights there and was satisfied with their complimentary buffet breakfast with plenty of food to choose from. I will definitely stay here again on our next trip to Dallas
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December 2023 by Gustav M.
Very clean hotel and easy to get in and out of but not a great neighborhood. Surrounded by a rough neighborhood coming in and a sports bar and dance hall. Witnessed a sketchy encounter across the street at an abandoned office building and also when leaving today, another guest had his taillights stolen from his truck. Again, no hate to Holiday Inn specifically, but if you value your property, you might want to reconsider.
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November 2023 by 한국놈
this is a newer holiday inn express. the shower is incredibly satisfying because the water pressure is excellent. the room is quiet and comfortable. the breakfast was decent and this is the first hotel i ever stayed at that has a pancake machine instead of a waffle machine. the stay was satisfactory with no issues.
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November 2023 by E J
This hotel is exceptional! If you are allergic to pets, you're in luck because this hotel does not allow animals. The rooms were verrryy clean, the lobby was very clean and the staff was amazing. The breakfast was fresh, hot, and neatly organized. There was no smell/ sight of mold, no bugs, or anything. The location is also superb. The famous pappadeauxs and a lot of other restaurants are just a 3 minute drive or 15 minute walk. Check out time is 12 pm, which is a huge bonus! I would definitely stay here again. I enjoyed every bit of the stay
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November 2023 by Shivam Shah
Very good location for Dallas Lovefield Airport.Staff is really good. Lots of parking.Pretty new hotel.Room and bathroom are spacious compared to other hotels. Best part is the platform under the TV to keep luggage and good lighting in the room.Very practical.
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October 2023 by Jessica K.
The hotel is nice. The only complaint I really had was that the room smelled a little musty. Room was clean upon arrival, bathroom was refreshed. Breakfast was the typical Holiday in Breakfast, I enjoyed it, I always do. The best part of our entire stay was Nadia. She was always so friendly, so helpful and truthfully we looked forward to seeing here in the evenings for our nightly chat. Thank you Nadia for going in above and beyond & treating us like family ! We will see you next time!
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October 2023 by Milo Savage
Solid rooms in a central location. Beds were comfortable, and the place is pretty quiet. Breakfast was nice, but room was not serviced once during our stay.
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October 2023 by John Vaughan
From entering the property at around 11am on Monday until checking out around 9am on Thursday, Miya at the front desk made me feel welcome and appreciated. I was able to check-in very early and she found me a discount for veterans on the 2 rooms I got. All the other staff I met during this time was also helpful and welcoming, but I saw and talked to Miya each day and her smile is memorable! The breakfast was plentiful and appetizing, with sausage and eggs as well as cereals and fruit. I will definitely be staying here again when I need to visit Dallas.Rooms: The rooms themselves were spotless, with huge walk in showers and very comfortable beds.Safety: Well lit parking lots and card-locked doors made my sister-in-law feel comfortable when coming in after dark.Food & drinks: Pappas brand restaurants were very close by, as well as a lot of other dining options.
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October 2023 by Irene W
It was a really quick check in. We left our bags and went out but when we came back, we were greeted by Nadia. She had an extremely positive radiance about her. Every time we entered while she was on shift, she asked how everything was going and if we needed anything. Nadia alone, sets this hotel apart from others! I was able to utilize the gym and wished I was able to use the pool. Not that the pool was unavailable but I prefer to swim when there are less people around. The room was quite spacious. My mom loved the mirror light in the bathroom. There were even lights above the headboard! The location was optimal. Plenty of places to eat nearby and it was within 15 minutes of everywhere we intended to go. We enjoyed our stay and would gladly return to this location.
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October 2023 by Tammy Flowers
Took a family trip . There were 4 kids and 2 adults. We stayed in the family suite on 5th floor. It was plenty of room. We watched planes land and take off , no noise heard at all. Great breakfast. Front desk people were so friendly and helpful. We will definitely be staying next trip. Fairly new hotel. Very up to date.
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September 2023 by Dr. Jason Huett
The hotel was actually fine, but the front desk clerk was among the rudest people I have ever encountered in 50+ years of travel. I did not catch her name, but we checked in around 10pm on Sept 1, 2023. We got to the hotel after spending two days in the hospital visiting my father who is doing very poorly. We were exhausted, emotionally spent, and just wanted to check in. I booked the hotel with an AARP discount and was having trouble pulling the app up on my phone. The clerk began to berate me, tell me I didn’t know to work my phone, that I was “lying” about my AARP membership, that she was tired of dealing with idiots, and that she just wanted to go home. I stepped off before I lost my temper completely and asked my wife to finish the check in process. The gentleman behind me, who was an exhausted non-US resident coming off a delayed international flight, got an even worse treatment from the clerk. At one point my wife tried to intervene and even followed the gentleman outside to apologize to him, tell him he did nothing wrong, and welcome him to Dallas. There was no “hospitality” on display at this hotel. If management has a camera recording the front desk, I hope they review the footage and address this employee’s behavior. If not, expect more complaints and bad reviews.
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August 2023 by Andrea Beal
The location advertised was deceiving because it's not near Love Field. However, the service at the front desk on Saturday morning/afternoon was exceptional! After traveling 24+ hours, we were allowed to sit in the lobby as the front desk attendant worked hard to make sure we had a room available ASAp. Mind you, we arrived a little after 11 am. I wish I knew her name. She was phenomenal!
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June 2023 by Jonathan Drummond
Stayed here over memorial day weekend. This is my new favorite place to stay in Dallas! Every part of the hotel was extremely clean and smelled nice. Nice gym and pool. All of the staff I interacted with were very nice and helpful. Well lit parking lot. I like the area the hotel is in, easy access to the highway. This was the best experience I've had at a lower priced hotel. Will definitely stay here again!
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September 2022 by Greg K.
This property is very nice and new looking. Though it may not be in the best part of town, you feel pretty safe because the front door is locked 24 hours a day and you need a key card or the front desk staff to let you in. Our suite was very clean and fresh smelling. The AC was on a crisp 68 when we walked in and had no problems keeping it cool. The bed was one of the more comfortable beds that I've slept on at a HIE. The front desk staff was friendly and thanked us for being rewards members. The check in process was very smooth and quick, and they did a great job explaining where everything was located in the hotel and what time breakfast was. Breakfast was your standard HIE fare. Assortment of cold items, pastries, pancakes, biscuits/gravy, bacon, turkey sausage. You can tell they didn't stock it as well in the last hour of breakfast as there wasn't much gravy left our first morning there, but it was fine the next day. I utilized the gym when I stayed here, and all of the equipment was new and clean. They definitely keep the room up. Overall it was one of the better stays I've had in IHG properties.
