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November 2023 by Bradley Chaudoir
I hate this place. All the employees talk to you like your an idiot. There annoying and then made me check out my own items. What's up with that. This location is tragic
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November 2023 by Aimen Adem
My local HWF on Abrams in Dallas has my heart. Tonight I was having dinner with a friend a few doors down from the Lakewood location and I realized time got away from me and the store was closing in 10 min. I called and right away knew I was talking to Shea. I asked her to pull a few cans of the cat food that I purchase for one of my cats and I would run up to pay for them. I could hear her smiling over the phone and when I got there, she and Dorie were there waiting with smiles. I truly appreciate them so much because I am always welcomed with the same smile EVERY time I pop in. Shea, Dalton and Dorie, thank you for making my shopping experience enjoyable every time I visit. I always enjoy good conversation and they take the time to fill me in on anything I need to know regarding new food/merch for my cats. I feel at home shopping at this location closest to me!!Sherri Henderson
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October 2023 by Morgann McRoss
I love visiting this store with my dog. The staff are always so kind and helpful. Their animal products are healthy and organic for pets.
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September 2023 by Caroline Tabor
We LOVE our local Hollywood feed! The staff at Lakewood are always so friendly, polite and helpful. The store has a really great selection of food, treats and chews. My dog gets so excited to make a trip to the store with me because the employees are always so sweet with him and offer him treat after treat. Exceptionally great service AND.. did I mention how much they do for our community!? They are always supporting local rescues and our city shelter through donations from the store, hosting community donation drives, adoption events and more!! I am so grateful for Shea, Antonia, Renee and the rest of the team!!
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September 2023 by Josie Walker
Max and I love this location! Shea, the manager, and staff always greet us so kindly and are always so interactive and helpful. The new groomer is also incredibly kind and was even able to trim the nails of my moms old grumpy chihuahua!
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September 2023 by OMC-FR7
The staff and manager at this location are very condescending. If you don't want to work in customer service find another career path. I've come to this location on 4 separate occasions each time they treated me worse than the last. The other locations don't seem to have this problem. There is no reason to be so rude to people who are just trying to buy pet food.
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August 2023 by Lauren Dillard
LOVE this place! They are always so kind and helpful. They’ve donated food and treats to my fosters multiple times and always show my resident dog lots of love too when he comes in. 10/10 experience every time!
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August 2023 by odeII Carson
The lady at the register on the evening of 8/22 was helpful in a condescending way. I was asking about medicine and pricing due to my budget and she made me feel like, because I’m trying to save money I’m not treating my animal correctly. Not sure if it was just her tone, but I left feeling annoyed.
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August 2023 by Holly K
curbside pickup means you call the number listed on the curbside pickup parking sign, no answer…so you go inside and see 2 employees standing there doing nothing, right next to the phone..then you’ll be handed your massive bag of dog food to carry to your car by yourself? they we’re helpful over the phone, prior to them screening my curbside phone call…basically, it’s a “self-service” curbside pickup.
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July 2023 by Amber Nicole
I love coming in here, and getting exactly what my baby needs. When I’m able to bring him, he has so much fun! I truly appreciate this company, and the wonderful products they provide. Also, the point system is great! I’m always bragging when I talk to someone about it.
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July 2023 by Kathryn Carr
Shea was so helpful! This location didn't have one of my pup's favorite treats in stock so she found it at another store and put it on hold for me - and did it all with a smile!
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July 2023 by Denise Wilson
I wish I had started getting everything for my dog here from the start! Very friendly and VERY knowledgeable staff.
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June 2023 by Alexis Bingham
We're regulars at Hollywood Feed and they're always so nice. Yesterday, a couple employees showed our fearful foster puppy all the patience and kindness in the world as she ventured out on her first errand. They sat on the floor with her for quite a while, offered her tasty things, and pet and talked to her until she was finally wagging and accepting of those tasty things. She got to see that other people aren’t scary, and she picked up enough confidence to go from “nope, not gonna budge” to prancing every single aisle and accepting treats. They also grabbed the items I was there for while I tended to the puppy. They're not just there to earn a paycheck - they actually love animals and want customers to have a great experience. If you miss customer service, give Hollywood Feed a try. And if you love foster journeys, you can find us here --> IG: @Cane_Rosso_Foster_Parents.
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June 2023 by Joelle Morris
The staff are always super helpful and friendly. They also have a great selection of toys and treats/bones. I love this location :)
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June 2023 by Katrina Kennedy
The staff is my favorite- incredibly knowledgeable, so kind and super friendly to pets brought into the store. Quality pet products throughout. I trust 100% of everything they recommend.
