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June 2022 by sean dean
Newdes needing parts for my gate and they had them help me out good service
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January 2021 by Jacob Paschall
Friendly and thoughtful
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June 2019 by Debby Morris
just don't go in there and want any help.
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May 2019 by Kt S.
Terrible Service, I went there on a memorial day to get the Garden Soil. 5 bags for 10 dollars. There were only 7 bags there the rest was torn open. I asked a person to see if there were more, he said yes and went to someone and disappear. I had already paid for them. While I was standing there waiting for him to return someone grabbed my bags. The guy never returned and they were completely out. Geez, not even a rain check. Then I walk over to the bricks to buy the ones on sale for $1.62. As I was loading my cart some home depot guy says someone just bought all the bricks. What a freaking waste of my time. I wish I went to Lowes. At least Lowes provides you with real services and doesn't post ads where they are going to run out of the product. I am thinking of canceling my account.
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November 2018 by Jack G.
I ordered a range hood online. They sent a completely different range hood. I asked that they send the correct one and please expedite the shipping as it was their error. The comment I received was "it's not our job to look inside the box" and no we won't expedite the shipping. And they wonder why they are losing business to Amazon.
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November 2018 by John A.
This had to be one of the worst location I've ever been to. The parking lot looks like a junk yard. A caucasian female cashier on lane 6 had such a negative and horrible attitude from the beginning, from taking out each of the circuit breaker that it came in and had the nerves to ask for us to put it back in for her. She rolled her eyes when we asked her to bag it (4 boxes), then she slammed down our circuit breakers as she was putting them in the bag, no apology, which is an indication that it was intentional. This Home Depot cannot be more trashier. Hey Home Depot, how about making some of your own home improvement, especially training your cashier on her soft skills and being friendly to customers. Ranking this business as - F.
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September 2018 by Jeff S.
Employees that are cashiers need better training in customer service. Especially Adalitz.
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September 2018 by Al U.
JUAN from Flooring! **TERRIBLE SERVICE** 7:30 am, I walked in to buy 20 bags of 50 pound cement. The lady at the register suggested that she call someone to give me a hand. 30 minutes later, JUAN shows up, agitated. And in short, says, "you know Home Depot is a DIY!" So I DIY'd it and loaded the bags on my own. Great customer service, FALSE!! Thank you Juan and Home Depot for reassuring me that LOWES is the way to go for all your DIY needs.
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July 2018 by Maria J.
Roxana at the appliances department was a Huge help we purchase a refrigerator she was very helpful at reading the policy delivery time and if we had any additional question. Home Depot need more staff like her.
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May 2018 by Janet M.
The store near Forest and Josey in Dallas sucks!! - I am referring to the flooring department. The employees there know nothing, they are very ignorant. My experience there has been like pulling teeth to get anything done. I don't know how they ever actually sell any flooring. It took forever to get someone to come out to measure, then they measured and never called me back. I have had to follow up on everything myself. It's been very time consuming. Then I went in the store last Saturday and ordered 3 carpet samples, which they said they would have to ship and it would take a few days. (they should have the samples in the store) - not make people have to wait a week to get them. So I called this morning and talked to Sharon and she said that she didn't enter the order for my samples until 3 days AFTER I had came into the store, and SHE CANNOT EVEN TELL ME WHEN THEY WILL ARRIVE !!!??? Crappy, crappy service.
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May 2018 by Mitra B.
Well, I have lost all confidence in Home Depot. We wanted to get some doors in our house replaced: two outdoor doors and five interior. I'm pregnant and due in the beginning of June, so we started the process in February so it could be handled before I give birth. We picked out our doors. Everything was fine. The guy from the install company came to measure doors. Everything was fine. Then came time to install the doors. My husband and I both took off work so we could both be home to help wrangle the cats since they're indoor only. The guys arrived promptly, looked at the doors...and realized the interior doors that Home Depot gave them were not the custom fit doors that the install company had told them we needed. None of the interior doors were going to fit so they couldn't be installed. So we took a whole day off so that the two exterior doors could be installed. Several weeks later, we're told the correct doors are ordered. Again, a whole day is taken off work (cats need to be wrangled, it's a two person job!). The install guy arrives...with four of the five doors! Home Depot did not have one of our doors. Of course not. Why would they? That would make too much sense. So, once again, we have to have our special order door re-ordered. I have four weeks left until my due date, so I doubt it will happen before then, so next time around we get to wrangle two cats AND a newborn! Fun stuff. The install guys have all been great and done a great job; I wish Home Depot had done a halfway decent job so that we could use them for the three closet doors we've decided we also want replace, but unfortunately we'll have to go elsewhere when we decide we're ready to tackle doors again.
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September 2017 by Sara Teer
3 days we've asked them to do a drawer count. We were shorted a $20 bill cash. 3 days we've been lied to and left on hold, we even went in person where were left standing waiting for a manager over 45 minutes. I even called and spoke to him from inside the store from my cell phone. He skipped out to lunch when it came time to receive the credit he offered me. Beyond apathetic, inexcusably rude. Nobody ever said they were sorry until I said that exactly, that no one has even o
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September 2017 by Derek J.
If I could leave a No Star review I would. The manager Rob there denied a military discount to my co worker who's served 2 tours in Iraq. We were buying supplies to donate to those in need after the hurricane! Tywan, I would for FIRE YOUR Assistany Manager, as he was terrible and when he found out the dollar amounts we were talking he tried taking away all discounts.
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August 2017 by taenam jeong
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July 2017 by Craig Johnson
Gays, I just made the mistake of my life. I went to a Home Depot store not in the gayborhood. it is disgusting in this place. The shelving is unkept and the displays look like you're supposed to fart on them. The employees are about as enthusiastic & imaginative as the family members you've never given your address - all slumped & lumbering about.