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March 2024 by Sarah Medina
I made an appointment for same day at 6pm. Got two confirmation emails and was even prompted to make an online account so that I would be ready for my in person meeting. When I arrived the door was locked, I called the number twice no one answered. I had to knock on the door several times only to be greeted by some lady saying there were no appointments. Even when I showed her the confirmation, she responded with “I don’t know with who, because there are no appointments right now. I have a meeting.” Very unprofessional and rude.
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March 2024 by Cory Arriaga
Had a phone appointment scheduled with Amit and I was never contacted for it and when I later left a message I was still never contacted. Now I am having to rely on another location due to their lack of professionalism. Would not recommend. Also the office associate seems very ill equipped for her position.
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February 2024 by beka lee
Made doing my taxes quick and easy
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February 2024 by Gladis Torres
Amazing service super fast and kind . Recommend Tesia!
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February 2024 by Peggy Stewart
Amit was great and professional I would recommend him.
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December 2023 by Andrew Hensley
Would not recommend. The lady helping me honestly didn't seem like she knew what she was doing. She told me my return was going to be under $200 which did not seem correct at all. I decided to do my return myself through TurboTax and received a little over 3K.
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April 2023 by Courtney C
H&R Block is a nightmare to work with ..I understand this is the busiest time of year but it should be no different every year and if you don’t have the staff or time, don’t make appointments you can’t go through with. Half the time there’s nobody to pick up the phone between here and mockingbird location. I originally had somebody from mockingbird location doing my taxes, I’ve made 3 appointments that the “tax pros” never showed up to. I finally switched to Ross location and they told me somebody would call me the next day and my taxes would be done by end of week. I confirmed I didn’t need to make another appointment and she said no it’s fine someone will call you tomorrow. It’s now Saturday and I haven’t heard anything and called. Cameron said there should have been an appointment made , i explained that she said I never needed one to where he kept telling me “I don’t know who said what” and “that was a different location” to then tell me they had no more available appointments, to then hanging up on me. Maybe find a new job Cameron??
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March 2023 by HarveyMcCloud
The staff is very polite and helpful. This year I opted to drop off my taxes and I always had to be the one to follow up and get things moving. Other than that, when I had help, it was prompt.That being said every time I go this location there's always homeless people hanging out there and it's kind of scary. It's not the company's fault. But maybe find a safer location.
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February 2023 by chell xoxo
Can't complain about this place...always try them yourself instead of listening to others...Amitt Smith on ross Ave in dallas tx has always done my taxes & gives the best service. Generally the entire staff is sweet
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May 2022 by Noah Cortez
Susan Reyes, do not work with her. It took 3 weeks and me calling to inquire about my taxes to get things done. She filed my taxes 3 days before the deadline and even then they are under further review by the IRS due to her filing, which caused a 16 week delay.She is also unreliable and unresponsive to messages until you call or physically show up to the office.H&R block is reflected badly due employees like her..
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May 2022 by Eric M.
After calling and calling yea just find u a person that actually wants to help out their customers and not just put random information this is the worst place u can do taxes never coming back again making sure other people doesn't make the mistake and come here.
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April 2022 by Monch S
I am so disappointed with this location. So unprofessional. I Hope there is negative 5 for the rate. They scheduled me for a phone appointment like 4 times. I am working night shift, so I adjusted my time for them so I will not missed there call. I have waited for hours but they did not call me. Again they rescheduled me and they did the same thing. They always tell me that Mr. Amit, the pro tax, is busy. I know they are busy, but they should be professional to tell me that he cant do it and if I want another Pro tax to handle my situation. My time is precious as well and they wasted a lot of my time.Update 04/09: I called the support team but the agent is rude as well and no support at all. Unbelievable!Just wow.
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April 2022 by Reggie Jones
Great attitude is a lasting attraction, Ms.Anabell portraits that attraction. And the professionalism as well.
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April 2022 by suzy bird
Amit sheth has been preparing my taxes for years and he always does a good job.
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April 2022 by Joseph Rodriguez
This location does not do walk ins or know how to answer a phone.
