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February 2024 by Jennifer Johnson
Placed a last minute catering order that needed to be delivered prior to opening. General manager was more than accommodating even when I realized last minute that I booked for the wrong day. I would rate the customer service five star just for this but the client loved the food on top of it.
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December 2023 by Michael Modesette
Just the smell of this pizza is heavenly. I love it it’s amazing thank you guys so much.
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November 2023 by Diego Louzada
Thomas was awesome to work with. Rockstar mentality.
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October 2023 by A Barbie
The pizza was actually good. Did it fall short on something’s far as the crust is concern… yes. No there is no plant base option. The price is a bit on the high side but it’s not a loose loose situation. I do wish they sold pizza by the slices.
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October 2023 by Paulina Wheeler
Was great, not brainer when I have a hungry kid with me , love it every bite, one huge piece enough to feed my hungry kid and keep silence for the rest of the walking around downtown Dallas
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August 2023 by Ashly Westbrook
i Fratelli Pizza Uptown is incredible and worth the money! The pizza is always hot and fresh out of the oven! Household favorites are THE MARGHERITA and the Big Brother. i Fratelli Pizza Uptown are friendly and happy to take our order over the phone every time! They also deliver faster than our quoted delivery time! I highly recommend i Fratelli!
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July 2023 by Ta'Shamba Moreland
Good,hot,fresh pizza with great customer service beautiful views of downtown
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April 2023 by Sham Luck
First time ordering pizza from the Dallas location. The cook Charro put love in making my pizza and Elia was pleasant taking my order
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April 2023 by Raul Poma
They were really nice and accommodating. They were about to close when I ordered so they no longer had delivery drivers so they threw in free cookies. Yummy pizza also
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April 2023 by Teggie Dewberry
let's start by saying that this location is always rude so that's really what I get for continuing to spend my money with them out of convenience. Well on today's episode not only was the delivery driver snappy, rude and a touch racist but the young woman who answers the phones at this business was also snappy and rude. Not happy what so ever. Having good Customer service is a major quality to keep businesses running smoothly. At this point I feel as though this location should go ahead and close it's doors. Especially if you have a problem with serving people of color and excepting constructive criticism.This is why people don't like to tip before they receive there goods and services because you really never know what you're going to get. I needed a full refund including my tip. and still have yet to receive it.
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March 2023 by R M
Never received my delivery on Friday March 3. Manager said pizza was delivered to my door with a picture of a black door, my front door is white. Delivery driver clearly messed up here even after attempting to deliver a second time. Manager was rude and said it’s not his problem and that it’s the delivery driver’s problem (c’mon man you’re the manager, own the problem). I’ve been ordering pizza from you guys for 4+ years now and you have just lost a customer for life. I really hope the owners see this and make a change.
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March 2023 by Collin Newman
I called to place an order for delivery and was told I needed to place at a different location or place the order online. While I was trying to explain that the other location was not picking up their phone and that the online order portal was not working, the person I was talking to hung up on me - while mid-sentence. Felt very disrespectful. I get that maybe you are busy at 4:45 on a Friday, but you can at least wait 15 seconds to let your customer finish their sentence before hanging up.
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March 2023 by A sheikh
I live in uptown and always go to the location on Allen. Every time I go there I’m treated fabulously I am a picky customer because unlike most people I like my pizza extra extra crispy basically burnt. which is a hard thing to do when you’re cooking pizza but today I went in and Neal was working not only was he kind on the phone but he made sure that my pizza is exactly how I wanted it, and I walked in with a smile and I walked out with a bigger smile, and a delicious slice of pizza. Kudos to Neil you’re lucky to have him on your team.
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February 2023 by Alex Goodman
Unfortunately, i Fratelli changed their cheese they use on their pizzas a month or two ago. It is now very bad, almost sour cheese. The smell is overwhelming when you walk into a location now. Presumably this was to save money, but changing a great recipe to save money is sad. I know many people that won't be back to Fratelli unless they change back, sadly the pizza is disgusting now.
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January 2023 by Carrie Chan
I had one of the most terrible take-out pizzas and breadsticks ever! We chose this place because it had high ratings and was 5 min walk from our apartment. We picked up the food ourselves and there was no delay (pizza wasn’t even ready when we arrived). As we opened the pizza box, we were disappointed. We ordered a half-Margherita-half-“big brother”. Not only was the crust stone hard, the basil leaves on top were also burnt! Who on earth bake pizza with basils in the oven?! The pizza was apparently not fresh and reheated! I ended up pulling all the basils off my slices (they tasted bitter) and couldn’t finish even half of it. The big brother side was salty and lack of cheese, with the the same hard crust. And that breadstick (singular) was like one of the frozen ones you get from supermarket but it costed almost $4! Such an overpriced and overrated place! Could it be an isolated case? I don’t know, but this is below standard even at the worst unauthentic pizza joint I’ve been in Asia. I cannot believe it has a 4.5 rating at the time I ordered. Certainly did not deserve it.
