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December 2023 by Penny S.
I have been a customer of John Eagle Honda for five years now. The past two years I have noticed that the service department has not been as efficient and customer courtesies have been disappearing. About a week ago I took my Honda Civic in for a basic oil and filter change and to get two key fobs programmed.They didn't put a mat on the floor of the car and before I noticed that they're were big black oily footprints on my mat the stuff had gotten all over my off white suede trainers. I went back to the dealer and asked to speak to the Service Manager who told me (I had to go back twice before I was able to speak to him, the first time I was told he was too busy), they don't put mats on the floor anymore.They cleaned my mat but wouldn't pay for me to have my shoes cleaned. The service manager told me he could not authorize that. Overall, a very bad customer service experience. I will not be returning to JEH.
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December 2023 by David W.
Do not buy a used car here. They hide defects in their cars, don't give you everything you are buying, try to sell you on a bunch of crap fees, then claim to discount or remove those fees verbally, but do not remove them in the final contract.Like a used car sales place came out of central casting for a movie. In my case, I bought a Mazda CX-5 that had a previous dent repair that they acknowledged, but later I found that they had just used glue to secure the front bumper rather than use original screws, and left a panel out of alignment so the door scrapes when opened. Then the fees! They tacked on the full price of $1000 for LoJack, which I don't need, and $1000 for the BS permaplate, which I didn't want. They didn't even give me paperwork on what was covered. The finance guy told me they would remove those services and charges, but when the financing came in those charges were there.They also gave me only one fob for the car, and the fob itself was damaged, having no case. A back up fob for this car costs about $420. So I had to buy a new case for the original fob, And if I want a back up, it is going to set me back that $420.For paperwork, they gave me a barebones USB drive with some signed contract portions on a USB drive, no paperwork, no explantation of how to use LoJack or the Permaplate service they stuck me for, or even what the coverage actually is. So a $26K car cost me close to $29K, before tax and financing. And it has damage they hid from me. Shady place. Never again.
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November 2023 by K. Mechelle M.
I went on Black Friday and got an awesome deal on a cash car. My sale representative was Patricia she was professional and up front. She had a great attitude. I would definitely recommend her to my family and friend.
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November 2023 by Stephanie F.
Made an appointment in the morning to go see a car at 2:30 p.m. drove 30 minutes to come see the car just to get there and then tell me it's sold they could have had the common courtesy and customer support to inform me before my appointment that the car had sold so I wouldn't waste my time or gas.
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November 2023 by Suman Krishna J.
It was my first time buying a car and I'm super thankful for our salesman Gary! He made the process enjoyable and took care of us. He made sure to get us the best deal and more. My wife and I both agree that we will be back in the future more Honda purchases!
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November 2023 by Cody K.
"Market adjustments" in the tens of thousands of dollars. It's insulting and just plain wrong. I'll drive quite far to avoid shady dealers such as John Eagle
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October 2023 by Steve P.
The battery in my wife's car suddenly was drained a couple days ago. I jump started her car and took it to Eagle, after making an appointment. I was ready to have the battery replaced, but it tested as good. The terminals were cleaned and tightened and I was not charged. Fantastic!
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October 2023 by Christopher C.
Tamara my sales woman was awesome. Definently will recommend your store to others needing a vehicle.
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October 2023 by Amber Covington
Maribel showed kindness and patience through the entire sale. The financing team was fabulous, creative, and knowledgeable. They made me a great deal and got me into a vehicle that I truly wanted! My family loves our new Honda Odyssey!
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October 2023 by Sierra Schuman
I got my car serviced last week, and Gabriel was very friendly and helpful! He not only reassured me that everything would be taken care of, but he also explained how each service would improve the driving experience. He also identified other issues which could have impacted my car and made sure to clear them with me before performing said service. 100% would recommend!
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October 2023 by Elizabeth Dinkmeyer
Edgar at the Dallas location was fabulous! I was greeted with a warm welcome, we discussed what I needed done and he provided me with a free assessment of what other services my car was due for in a kind and informative manner. Did not push any additional service on me but did encourage two that were most important to be done in the upcoming months. He was kind and helpful and prompt with updating me on my cars status and even washed it for me! Highly recommend service at this location and working with Edgar!
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October 2023 by Michael C.
No point in making an appointment here. You'll sit here for 3+ hours for an OIL CHANGE only for them to let you know they magically found $1,000+ worth of other items to be fixed. Staff is dismissive and rude. Received a text that the oil change was complete after denying all the additional recommendations and still don't have my car after 30+ minutes. They don't do anything in order. I got here for my appointment and every single customer that came AFTER me has already come and gone. I came for an OIL CHANGE how does that take 3.5+ hours?! Absolutely hate coming here. Only reason I do is my oil changes are free for one more year.
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September 2023 by Tammy N.
Had a recall, they were prompt in getting me inspected it only took an hour and were able to explain about the recall and what to look out for.
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September 2023 by Jackie Flores
I went to get a routine maintenance check for my car today and received EXCELLENT service by Joel Vargas Rios. He told me how long my wait would be and when the car was done he explained what my future maintenance check ups might be.I love to know in advance these types of things so I can budget my money. THANKS AGAIN for GREAT SERVICE!!!!! I will be back.?
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September 2023 by Heather Mendez
Ms. Patricia was an excellent sales lady. She was up front and very informative. She made our purchasing experience easy and fairly quick. She explained the details of the car and was helpful at answering any questions that we had. 5 stars for Patricia!⭐️⭐️⭐️⭐️⭐️
