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March 2024 by Sloane Sears
Lindsay was absolutely great! She was so helpful and kind. We had lots of great conversation while I was looking for a dress.
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July 2023 by Janet K. Sherlip
I recently had a disappointing experience with the customer service at Johnny Was North Park. As a frequent buyer at the Johnny Was store in Plano, I expected a similar level of attentive service and assistance, but unfortunately, that was not the case.Upon entering the store, I noticed that the sales associates were engaged in a personal conversation amongst themselves. They remained deeply engrossed for a significant ten-minute duration before even acknowledging my presence. This lack of attention and disregard for customers was not a great first impression.When I finally had the chance to explain what I was looking for, I was met with indifference and dismissal. Instead of offering guidance or attempting to understand my needs, the sales associates simply brushed me off and suggested I look elsewhere. This response was both unhelpful and unprofessional, leaving me feeling unwelcome and undervalued as a customer.Given my positive experiences at the Johnny Was store in Plano, I had hoped for a similar level of exceptional customer service at Johnny Was North Park. Unfortunately, my encounter at the North Park location fell far short of my expectations.Customer service is a crucial aspect of any retail experience, and it's disheartening when it fails to meet the standard. I hope that the management at Johnny Was North Park takes this feedback seriously and makes the necessary improvements to ensure that all customers receive the attention and assistance they deserve.As a frequent buyer at Johnny Was, I remain disappointed by the subpar customer service at the North Park location. It is my hope that this review serves as constructive criticism and encourages the store to reevaluate its approach to customer service, ensuring a more positive and satisfying shopping experience for all patrons.
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July 2023 by Ivett Leyva
Great selection and great service!
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March 2023 by Gigi
Will never purchase another item from Johnny Was at this store, online or from any other store due to their deceptive trade practices and return policies. I purchased several items online that were on sale and was unable to return those that didn't fit because they were apparently a "final sale" even though there was no mention of final sale on any of the item's description online. Their return policy states final sale on items 50% off or more, however my items were all 40% off. They then send an email receipt AFTER you have paid that says final sale. I even went back to the website to confirm and there is nothing anywhere that states final sale. Customer service is horrible not only at this location but is non-existent if you call their customer service dept. No one answers and the recording states someone will call back within 24 hours. Never happened even after 3 phone call messages left over a period of a week! Emailing them is also ridiculous with a response arriving more than a week later! The clothes are not the quality they used to be with many items described as silk only to find out they are polyester. Too many other brands to choose from that focus on quality and customer service and that's where I'll choose to purchase from.
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January 2022 by Patrick Dickerson
My wife likes this brand of clothing and it’s very nice stylish womens outfits. I went to two locations to buy my wife a gift for the holidays and order her birthday in January. The first location the sales lady looked like she didn’t even wanted to help me or my wife in the store very unhelpful and asked about items, to order or in different size. So we left unhappy the second store I thought was better but turn out that it sales people either don’t like deal with black man shoppers or man in general I don’t know but, I don’t why that I called about a item and then sales person said that they will call back at noon but didn’t call me back until 5pm. This regarding a item I order before Christmas that they said was in stock took my payment. Now at 5pm I get call saying the item is out stock. Why couldn’t I gotten a respectful call regarding this. And I am not going the fact matter that had a item hold for two and said wife be in to try it own and when came in on that Thursday the items was put back and they couldn’t find my name. This a different kind of shopping discrimination, if the male or person color is not want in store or to cut down on him then shop this brand or something cause as many issues a possible, give bad service then the person will not return to shop at that store. I pretty sure they don’t do this for people that maybe look a certain way. 2022. And still dealing with this. As much as I like shopping for my at times at stores I know she likes I am taking this one off my lists. The sales people either is very dry and cold or unhelpful to a certain minority group or maybe gender base. But in any case, be careful shopping at any Johnny Was locations. They size you as soon you come door and they know if going buy something and the service is cold after that, for me never again!
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November 2021 by Sabine Rocho
Very helpful staff
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January 2020 by Sara M.
Hi there, Just wanted to let everyone know that the phone number that is listed is incorrect. It is actually (469) 372-3215.
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November 2019 by Gabrielle Jones
Very expensive. The fit is off on pretty much everything.
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September 2019 by Terri Coffman
The people here are nice I just didn't find anything that I liked. All of the clothes follow a theme it seems and there isn't any diversity within the brand.
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February 2019 by Marka Riddle
I ran by the North Park Johnny Was store today with a return from an online purchase. Carol Reese welcomed me to the store and was most helpful with both the return and a replacement. She made me feel right at home, transactions were easy and she offered great suggestions for wearing my new purchases. Beautiful store, lovely staff. Thanks!
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December 2018 by Jennifer Rao
Boho Chic Clothing - Extraordinary Embroidery Work on Tops and Dresses - Comfortable to Wear - Generous in Sizing - Wonderful and Helpful Sales Staff - A Lovely New Boutique in Northpark!
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July 2018 by Jennifer Y.
I have long loved Johnny Was. Striking is their embroidery patterns on their tops and tunics. Beautifully constructed is each piece of their garments. Comfortable is their seasonal fabric. Excited I am of this new boutique in Northpark. Friendly and genuine is the sales staff. Eye candy displays of many timeless pieces, including tops, tunics, dresses, pants, scarfs, jewelry, and shoes. Have already started and am looking forward to future visits to be adding pieces to my boho chic collection, fitting perfectly for home and travels. CHEERS!
