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September 2023 by Gregory J. Estes
Tried to call the store in Dallas Galletia several times and they never answered the phone. Dissapointing
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June 2023 by Miguel Gonzalez
Bought a pair of nice Chelsea boots. The lady was helpful and let me sit down with the shoes for hours to see if they were a good fit.
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May 2023 by Pastor Adam Chlastak
Mark was a awesome salesman. Definitely knows Johnson Murphy. They have everything Johnson Murphy you can imagine.
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March 2023 by David Heimer
Justin was very kind, professional, and helpful with me today. He patiently let me try a lot of shoes before I found the pair I wanted.It seems like a small thing, but he really knows the J-M shoe line and was able to provide a lot of great information. Thank you Justin!
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January 2023 by Mercy K
Management here is very rude to customers.
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October 2022 by Mitsu
The shop keeper, Peter, was very friendly. The shop was busy when I visited there though he was attentive to all the customers equally. ?I got 2 shirts.
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October 2022 by Fisu Lohi
Peter was rude and made passive agressive comments about our clothing, which was Johnston and Murphy as well. Just because we returned an item and didn't like anything in the store. He's made sure that I will never go to a Johnston and Murphy store again after being a loyal customer for years.
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October 2021 by Aaron Everett
Peter was helpful and put an end to my search. He went above and beyond to assist me in finding two products that I searched high and low for. In less than twenty-four hours my merchandise was at my front door. This man deserves a raise!
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September 2021 by Greg T.
In there today, not only was I racially profiled, my wife and I were the only ones in the store and both sales men didn't speak or offer assistance. I was attempting to buy a pair of shoes and trying some on and instead of aiding me I was followed in the store! When properly confronting on the matter the salesmen mocked and laughed at their behavior. I will never step foot in that establishment again!
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June 2019 by Shannon Houser
Took a pair of shoes in to return on Friday, May 31, 2019 near closing time. Blonde sales lady told me I had the wrong box for that shoe. Also said she couldn’t take those shoes back because it would mess up her inventory, since they don’t carry that shoe in that store. I told her they were purchased online. She said I should just return them online. Purchased several pair of shoes from Johnston Murphy over the years. I have never been treated with such disrespect from a sales person. Being a business owner myself. I would want to know if my employees were treating customers poorly. She was rude and arrogant. This person should definitely not be in the customer service business. I wish I had gotten her name. But I will definitely not return to this store to purchase shoes again.
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January 2019 by Danny L.
I have shopped at this location, as well the outlet store in fairview where they have great deals. Always great quality and never had bad customer service. Really nice jackets, coats, shoes etc. Long standing company with a well deserved solid reputation.
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June 2018 by Rick RS
Clean, organized store staffed by friendly, knowledgeable, well trained salespeople makes shopping a pleasure.
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April 2018 by Michael Bauer
In my opinion, JM is the best shoe for the price point. Staff is always helpful and pleasant.
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January 2018 by David Gladden
Excellent service from a young lady who was very helpful.
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March 2016 by Liliya Sholom
Obviously was commission based due to customer service. We were looking in a few different stores for work shoes for my boyfriend and we stopped in and at first the service was fine. The employee was helpful when he was trying on the shoes but once he said he would be back because he wanted to try a few other stores the employees attitude changed. He was very standoffish afterwards and didn't say anything else to us. Safe to say we took our business elsewhere.
