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March 2017 by Crystal Ferguson
STILL awaiting payment for a claim for damaged furniture after a move in Feb 2015. extremely poor service, bad moving experience, no followup. If I could give a lower rating I would.
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September 2016 by Jamie Anez
My experience with Joy Moving and Storage couldn't have been any worse! First, they were 2 days late picking up my belongings. Second, they took over 30 days to deliver my things, in the meantime it was very difficult to get in touch with anyone to find any information out. Third, when they arrived at 1030 pm and started unloading my furniture I noticed EVERY single piece of furniture was damaged! They asked me if that's what my furniture looked like when they picked it up and I told them NO it's brand new furniture. Then trying to talk to someone in regards to the damage, was almost impossible! I spoke with Mike, he told me from what I was telling him the damage was that "it must've been done on purpose" he told me I needed to go through the claims process, which I did and had plenty of proof and documentation of the damage, the claims dept offered me $64 for the damage, I sent an appeal letter and they came back with $94. They do not take any responsibility or follow the contract! They got away with ruining my furniture and I feel like they are very unprofessional and take advantage of people! Another thing, they forged my signature on ALL of the pick up documents! This is a terrible company and you would be foolish to have them handle your personal belongings!!!!
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April 2016 by justin dura
I researched several moving companies when preparing for our cross-country move from Dallas. I ultimately asked three companies for an in-home estimate. We had a rough idea of what we thought the weight of our stuff should be since we had just moved our things to Dallas in the last couple years (although in 2 different rounds of moving). The other two estimates were just crazy high, and I didn't think their representatives acted that much like they really cared whether they were selected to help us with our move. However, Mike was friendly and immediately gave me the impression that he wanted our business and wanted us to have a positive experience. Obviously that was very important as a first impression. joy moving and storage agent mike assisted me with the contract and making the specific arrangements. With our cross-country move, we were not yet sure exactly where our house would be or when we would close on a house purchase and when we would be able to move in. mike was very patient and helpful as I asked more questions or requested more modifications to our arrangements. Ultimately, we thought we were going to need to have our stuff stored for a couple weeks before being delivered to Massachusetts, and we made arrangements with mike to do so. However, we then unexpectedly found out we could move our stuff into our new house sooner than the close date, and we then didn't need the storage. mike did everything he could to find a way to remove the storage from our arrangements to avoid the time and money it would take. He wasn't able to find a way to cancel the storage due to availability of moving various loads across the country. I completely understood, so I thanked him for his efforts and let it go. However, a few days later, I got a call from mike that he had found a way to cancel the storage and have our possessions moved directly from Dallas to our new home in Massachusetts, saving us the time and money for storage. I was thrilled that he had continued to try to find a way, ultimately with success, to make this change in our arrangements. The driver showed up timely on the day of our move, and he was professional and friendly throughout, as were the other two movers who came with him. They were careful with our possessions and the home we were leaving. I was very impressed with the job they did and how they worked hard to treat our things with care. For delivery, the driver called a day in advance, and the items were available to be delievered a day or two sooner than we had even expected, which was completely fine in our situation. The driver and the helpers for delivery were also professional and friendly. From our experience with this move, I give joy Moving the highest review I possibly can. Justin Dura
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December 2015 by Star Anderson
My experience was horrible. The company arrived 40 minutes late. The 2 men worked at a snails pace trying to collect more money than needed by delaying time. The truck got lost on the way to the new location. I only had a 2 bedroom apartment and one bedroom had a toddler bed and a mini dresser. I had all items boxed and bagged the night before ready to be loaded. The men went past 3 hour and both locations where in Fort Worth. The workers left several items on the side walk at my new location and did not assemble my one and only bed or my dinette table. I had to help load and help unload the truck. I'm a small frame female. I took a half of day off work that turned into a full day off work without pay. The agreed to wave $39.50 for the half hour they went over past the 3 hour mark. Then after I wrote my review. The company called my cell phone harassing and threating to sue me for 5 hours worth of work plus the $39.50 they agreed to wave after many complaints from me during the 31/2 ordeal. When I only used them for 31/2 hours. The company has showed another form of being unprofessional. A ROYAL MESS Horrible company S. Anderson
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August 2015 by Andrew Harbin
Brandon was awesome! He worked so hard and was very nice! He was very courteous the entire time and worked as hard as possible to make his boss happy and me happy. He's a great worker and definitely deserves 5 stars.
