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January 2024 by L G
Always busy and parking is a nightmare. Beautiful peices of jewelry.
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December 2023 by Peachy Queen
Listen to the other bad reviews of the rude workers they aren’t lying , they were uptight and not helpful at all when I went in made me super uncomfortable and wanted to leave the negative environment Asap
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November 2023 by Jessica C.
I needed to make an exchange and all of the girls working in the store were so kind. I did not have a good experience at the Southlake store so West Village became my new Kendra Scott location of choice today. Thanks for making my experience a memorable one
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September 2023 by Marisa Marin
Loved this location! Loved all the staff that I interacted with.
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June 2023 by Parris
Came in here with my boyfriend during the day today. No one greeted us when we entered. There were 3 workers inside the store and no other customers. Bad service here.
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June 2023 by Tonya Scott
Huge Kendra Scott fan! Stopped in the West Village location before Sunday brunch with my girls. All 3 of us planned to purchase a few items to celebrate birthdays and a retirement. The store was busy when we walked in so we didn’t think much of not being greeted. Time went on, we all picked out our items, and the previous customers cleared out. We still weren’t acknowledged. We made our way to the front and loitered at bit hoping someone would say something but they didn’t. We decided to leave and as we walked out, someone said to our backs…Thank you!I’m sure there was an explanation but 3 sales were missed today.
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April 2023 by lillian wang
Cali was who helped me today at the store and she was so patient and so helpful because I was picking everything from necklaces, earrings, bracelets. She really spent time taking care of me and I really appreciated it!!!! Would def return to this store and absolutely love Kendra Scott!!!
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December 2022 by Heather Lewis
I ordered online. The website says to give 3 hours for pickup; however, I arrived shortly after placing the order, and they quickly packaged order in gift wrap and sent me on my way. Great experience. Friendly staff. Super helpful. Only downfall, this location is a pain to get to, but a beautiful area.
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December 2022 by Angela Hodges
I have to give a big shout out to everyone at this location. I took my 7-year old for her early (1 day before) gift. They her like royalty. She let them know that this was her first time and they gave her the royal treatment. She has officially deemed this a new birthday tradition. She also purchased a notebook and water bottle with her own money. Thank you for making my soon to be 8-year old happy!
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August 2022 by Kourtnei Hanson
I won a color bar drawing for my birthday and we had an AMAZING TIME at my little “party”. We enjoyed the wonderful customer service! We bought so many items! This is my favorite location!! ?
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June 2022 by Selicia H.
I went in today after work and Anne was the sweetest! I was able to find what I needed and she was helpful the entire time. Love this location!
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February 2022 by Based Inward
Very sweet safe. They've been nothing short of awesome every time I shop there. Amazing jewelry is what will bring you in, but the great safe will keep you coming back!
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January 2022 by Chris C.
Everyone loves this fashion style, This in an example of an excellently organized and run retail business. I'm putting all you crybaby haters and millennial trans-confused and gender dis-oriented XYZX get over you pride and stop caring about worldly views and find some self worth, this is a good company with good employees who work hard. I will continue to spend over $1,000 a year at KS because of the style and the way they execute customer service
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January 2022 by Mandi S.
Writing reviews, especially negative ones isn't my thing, but this can't go unnoticed. I had a package delivered with a fixed product to be picked up. On Monday January 17th, 2022 I spoke with a representative earlier in the day about picking it up in the evening. We discussed timing and I told her that I get off at 630 & could make there by 710. She told me that would be perfectly fine. I arrived exactly at 710 & there was a girl vacuuming right by the front door. I was motioning her to get closer so I could tell her that I was just picking up a package. She stood there & kept repeating we're closed. We literally stared at each other awkwardly for 15 seconds, she was waiting for me to walk away. She eventually walked to the back & sent someone else to the door asking what I needed. The initial girl brought the package and handed it to me saying "by the way, we close at 7" and closed the door not giving me a chance to explain the arrangement. My husband was standing there witnessing it all just as confused as I was. Kendra Scott has always kept the bar high for customer service, I don't know what happened with this location :(
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December 2021 by Lindsay Johnson
This location is absolutely beautiful, we stopped in today to browse and to use my birthday coupon. Heidi was so sweet and helpful, as were all of the employees!
